Now we worry they will cancel the whole order and then we will lose out even more when they transfer the money back.
Has anyone had an experience like this with Bitmain and what was their solution?
Whenever I order I transfer a few extra dollars than asked for, even on top of fees for transferring money to China, to be sure all goes smoothly.
Bitmain is not Amazon who will hold your hand and give you a refund and tell you everything will be ok. Short them a couple dollars and your order worth tens of thousands is screwed up. Sending them a few extra dollars is a small price to pay to be sure all goes smoothly in my opinion.
I just finished dealing with this issue I had with a couple orders. Send them an email to support ASAP if you want the order to be paid as soon as possible. For each individual order they will give you individual BCH wallet addresses with corresponding BCH amounts to send funds to. They will use the exchange rate as it was at the time your wire went through. If you go under your orders and click on them they will show exactly what they received (they don't need to provide any proof of course lol). It is strange that they are coming up with this "extra $25 fee for each wire you send"... Before I had an order that was short $5USD and they let it slide and did not ask me for a BCH transfer.
Thanks for all the comments. The problem with that is we don't have any BCH. We just wanted to deal in USD.