Bitwala - Get ready for Blockchain Banking - page 13.

operator55

jr. member

Activity: 75

Merit: 24

Quote from: 2weiX on November 27, 2017, 01:13:50 PM

Quote from: operator55 on November 27, 2017, 01:11:17 PM

Quote from: bitwala on November 27, 2017, 12:59:16 PM

Quote from: operator55 on November 27, 2017, 12:42:25 PM

Eh... it's monday 17:00 and my two top-ups 1k each are still not processed. 48 hours passed. Do i really have to create ticket each time to solve this?

Hello operator55,

If a top-up is not processed you do not have to create a ticket "directly". In most situations, it is an issue with our partners and the top-ups will be performed as soon as possible. For payments over the weekend, this is normally done on Monday. If you should still not have received your top-up by Tuesday it would be good to contact our support team.

Best regards,

Robert @Bitwala

Okay thanks...

So your service essentially works in 100% only during tuesday-friday?
Not good, great service but that needs to be solved... i used few other card provider during weekend with same issuer (wave crest) and no problems at all.

You got that wrong - the top ups are supposed to work instantly and on any day of the week - when something goes *wrong*, however, Bitwala needs to manually interact with eg WaveCrest, and that's not possible on Weekends (yet).

Well from bitwala's answer it looks they work instantly but they didn't have enough money ready (!) to cover card deposits.
Not sure why this isn't solved instantly on monday, since express SEPA transfers can be done quickly - especially on business to business levels.
In this business you have to be prepared that when BTC reaches ATH people would like to cash out.

It's better for people to know that there could be delays. Hope this changes.

bitwala

full member

Activity: 368

Merit: 100

Freedom of Transaction

Quote from: bitwala on November 27, 2017, 12:59:16 PM

Quote from: operator55 on November 27, 2017, 12:42:25 PM

Eh... it's monday 17:00 and my two top-ups 1k each are still not processed. 48 hours passed. Do i really have to create ticket each time to solve this?

Hello operator55,

If a top-up is not processed you do not have to create a ticket "directly". In most situations, it is an issue with our partners and the top-ups will be performed as soon as possible. For payments over the weekend (if we have an issue with our partners), this is normally done on Monday. If you should still not have received your top-up by Tuesday it would be good to contact our support team.

Best regards,

Robert @Bitwala

2weiX

legendary

Activity: 2058

Merit: 1005

this space intentionally left blank

Quote from: operator55 on November 27, 2017, 01:11:17 PM

Quote from: bitwala on November 27, 2017, 12:59:16 PM

Quote from: operator55 on November 27, 2017, 12:42:25 PM

Eh... it's monday 17:00 and my two top-ups 1k each are still not processed. 48 hours passed. Do i really have to create ticket each time to solve this?

Hello operator55,

If a top-up is not processed you do not have to create a ticket "directly". In most situations, it is an issue with our partners and the top-ups will be performed as soon as possible. For payments over the weekend, this is normally done on Monday. If you should still not have received your top-up by Tuesday it would be good to contact our support team.

Best regards,

Robert @Bitwala

Okay thanks...

So your service essentially works in 100% only during tuesday-friday?
Not good, great service but that needs to be solved... i used few other card provider during weekend with same issuer (wave crest) and no problems at all.

You got that wrong - the top ups are supposed to work instantly and on any day of the week - when something goes *wrong*, however, Bitwala needs to manually interact with eg WaveCrest, and that's not possible on Weekends (yet).

operator55

jr. member

Activity: 75

Merit: 24

Quote from: bitwala on November 27, 2017, 12:59:16 PM

Quote from: operator55 on November 27, 2017, 12:42:25 PM

Eh... it's monday 17:00 and my two top-ups 1k each are still not processed. 48 hours passed. Do i really have to create ticket each time to solve this?

Hello operator55,

If a top-up is not processed you do not have to create a ticket "directly". In most situations, it is an issue with our partners and the top-ups will be performed as soon as possible. For payments over the weekend, this is normally done on Monday. If you should still not have received your top-up by Tuesday it would be good to contact our support team.

Best regards,

Robert @Bitwala

Okay thanks...

So your service essentially works in 100% only during tuesday-friday period?
Not good, great service but that needs to be solved... i used few other card provider during weekend with same issuer (wave crest) and no problems at all.

bitwala

full member

Activity: 368

Merit: 100

Freedom of Transaction

Quote from: operator55 on November 27, 2017, 12:42:25 PM

Eh... it's monday 17:00 and my two top-ups 1k each are still not processed. 48 hours passed. Do i really have to create ticket each time to solve this?

Hello operator55,

If a top-up is not processed you do not have to create a ticket "directly". In most situations, it is an issue with our partners and the top-ups will be performed as soon as possible. For payments over the weekend (issue with our partners), this is normally done on Monday. If you should still not have received your top-up by Tuesday it would be good to contact our support team.

Best regards,

Robert @Bitwala

operator55

jr. member

Activity: 75

Merit: 24

Quote from: bitwala on November 27, 2017, 05:58:07 AM

Quote from: operator55 on November 26, 2017, 01:24:59 PM

They do it manually when you deposit like me...1000 eur during weekend.
Ofc not EVERY TIME. When you deposit during week it's going to be ok.

It's my 4th deposit on sunday and again... have to wait until monday.

Hi operator55,

Weekends can be subject to top up delays because of high demand. We are growing very fast because our cards offer the best rates, but this makes it hard to know the amount of money that is needed for top-ups. In a perfect world, we would have an unlimited amount of funds for top-ups, but this is not the way things work. We will be making some changes to optimize the situation starting this week. The best advice I can give you is to top up your card before the weekend.

Best regards,

Robert @Bitwala

Eh... it's monday 17:00 and my two top-ups 1k each are still not processed. 48 hours passed. Do i really have to create ticket each time to solve this?

bitwala

full member

Activity: 368

Merit: 100

Freedom of Transaction

Quote from: therhslv on November 26, 2017, 05:04:32 PM

Nice project , will check it out and probably try next month , didnt know about it . Will bookmark Bitwala for sure

Hi therhslv,

Thank you for your positive assessment. Looking forward to having you as a user. If you have any questions please don't hesitate to contact me.

Best regards,

Robert @Bitwala

bitwala

full member

Activity: 368

Merit: 100

Freedom of Transaction

Quote from: operator55 on November 26, 2017, 01:24:59 PM

They do it manually when you deposit like me...1000 eur during weekend.
Ofc not EVERY TIME. When you deposit during week it's going to be ok.

It's my 4th deposit on sunday and again... have to wait until monday.

Hi operator55,

Weekends can be subject to top up delays because of high demand. We are growing very fast because our cards offer the best rates, but this makes it hard to know the amount of money that is needed for top-ups. In a perfect world, we would have an unlimited amount of funds for top-ups, but this is not the way things work. We will be making some changes to optimize the situation starting this week. The best advice I can give you is to top up your card before the weekend.

Best regards,

Robert @Bitwala

bitwala

full member

Activity: 368

Merit: 100

Freedom of Transaction

Quote from: onnz423 on November 26, 2017, 01:19:28 PM

They don't do it manually, however bitwala is really bad if something goes wrong with the card load. That means waiting of from days to weeks, since there is not refund button or anything available.
I wish that they did have live support available 24/7 for such situations, because i do not think that you can be taken seriously by the mainstream with so many problems.
Im not sure if their bank is the cause for the failed card loads or what, but i hope that they can improve.

Hi onnz423,

Thank you for your ideas on how we can optimize our service the best way. I have created two new cards for your ideas: http://feedback.bitwala.com/forums/1-general/topics/86-refund-option-if-card-load-invoice-is-paid-and-the-transfer-is-confirmed-but-not-processed/ and http://feedback.bitwala.com/forums/1-general/topics/90-offer-247-live-support/.

Our product team will follow the number of votes the ideas receive and if the amount if high will prioritise the ideas for production. For a young but fast-growing company we can't offer everything at once and therefore we decide on want to work on by the number of benefits it will bring to our users. BTW in the previous week, we have integrated the Ledger API, Bitcoin Cash wallet and split option.

Best regards,

Robert @Bitwala

bitwala

full member

Activity: 368

Merit: 100

Freedom of Transaction

Quote from: barbierir on November 26, 2017, 12:37:33 PM

Thanks! But actually that wasn't easy at all to find

Hi Barbierir,

Thank you for your feedback. We will create the answer to your question and incorporate it to our FAQs.

Best regards,

Robert @Bitwala

therhslv

sr. member

Activity: 1022

Merit: 264

Nice project , will check it out and probably try next month , didnt know about it . Will bookmark Bitwala for sure

operator55

jr. member

Activity: 75

Merit: 24

They do it manually when you deposit like me...1000 eur during weekend.
Ofc not EVERY TIME. When you deposit during week it's going to be ok.

It's my 4th deposit on sunday and again... have to wait until monday.

onnz423

hero member

Activity: 840

Merit: 508

Make winning bets on sports with Sportsbet.io!

Quote from: operator55 on November 26, 2017, 01:14:17 PM

Their card service is good but they do things manually...

for example when i top up on sunday night, i have to wait until monday for funds to be available.. doesn't happen with other services.

They don't do it manually, however bitwala is really bad if something goes wrong with the card load. That means waiting of from days to weeks, since there is not refund button or anything available.
I wish that they did have live support available 24/7 for such situations, because i do not think that you can be taken seriously by the mainstream with so many problems.
Im not sure if their bank is the cause for the failed card loads or what, but i hope that they can improve.

operator55

jr. member

Activity: 75

Merit: 24

Their card service is good but they do things manually...

for example when i top up on sunday night, i have to wait until monday for funds to be available.. doesn't happen with other services.

barbierir

hero member

Activity: 515

Merit: 502

Quote from: onnz423 on November 26, 2017, 12:19:57 PM

Quote from: barbierir on November 26, 2017, 12:16:53 PM

Hi, I have a question that I can't find answered in the faq or website: what is max amount that can be paid with Sepa transfer? Thanks

If you did a little bit of googling, you would have found Limits and Verification Levels within seconds.
Those limits apply to the SEPA transfers too i suppose. Level 2 verification is enough for the most users for sure.

Thanks! But actually that wasn't easy at all to find

onnz423

hero member

Activity: 840

Merit: 508

Make winning bets on sports with Sportsbet.io!

Quote from: barbierir on November 26, 2017, 12:16:53 PM

Hi, I have a question that I can't find answered in the faq or website: what is max amount that can be paid with Sepa transfer? Thanks

If you did a little bit of googling, you would have found Limits and Verification Levels within seconds.
Those limits apply to the SEPA transfers too i suppose. Level 2 verification is enough for the most users for sure.

barbierir

hero member

Activity: 515

Merit: 502

Hi, I have a question that I can't find answered in the faq or website: what is max amount that can be paid with Sepa transfer? Thanks

bitwala

full member

Activity: 368

Merit: 100

Freedom of Transaction

Quote from: Wichipingui on November 22, 2017, 01:56:48 AM

I have a question about your debit card. Is it so that once I get it, its a Prepaid Card so Ican send some BTC (for example 0,1 BTC) and then I simply go to a shop, buy something , pay with it, and in that moment when I pay it converts the needed amount of BTC in order to pay what im buying (in real time whith the conversion rate of the moment) and the rest of my BTC is not converted to euros?

And what kind of index do you use to convert my BTC into BTC? Do I have to pay the miners fee every time I buy something so its better not to use to pay unexpensive ammounts of money?

Im planning to use it to pay fuel once a wwek (20 euros), groceries once a week (20 euros), restaurant, etc. but im not willing to pay high fees.

Thanks for your information!

Hello Wichipingui,

With our card, your BTC is exchanged to EUR in the moment you top it up. This makes it easy to know how much is on your card (you don't have to check the BTC price) at any time and to avoid having to pay mining fees every time you pay something. We work with the BTC to EUR rate from BitPay.

To save on fees (mining fees) I recommend you load higher amounts at once instead of multiple small amounts.

Best regards,

Robert @Bitwala

Wichipingui

newbie

Activity: 5

Merit: 0

I have a question about your debit card. Is it so that once I get it, its a Prepaid Card so Ican send some BTC (for example 0,1 BTC) and then I simply go to a shop, buy something , pay with it, and in that moment when I pay it converts the needed amount of BTC in order to pay what im buying (in real time whith the conversion rate of the moment) and the rest of my BTC is not converted to euros?

And what kind of index do you use to convert my BTC into BTC? Do I have to pay the miners fee every time I buy something so its better not to use to pay unexpensive ammounts of money?

Im planning to use it to pay fuel once a wwek (20 euros), groceries once a week (20 euros), restaurant, etc. but im not willing to pay high fees.

Thanks for your information!

bitwala

full member

Activity: 368

Merit: 100

Freedom of Transaction

Recover, store, and send Bitcoin Cash to any bank account with Bitwala - https://www.bitwala.com/bitcoin-cash-recovery/

Topic: Bitwala - Get ready for Blockchain Banking - page 13. (Read 38595 times)