BK8 - Biggest and Most Trusted Brand. Asia's #1 Crypto online casino BTC & USDT - page 10.

ryzaadit

legendary

Activity: 2688

Merit: 1262

Quote from: klevisi on August 14, 2024, 02:22:32 AM

-snip-

You're using 2FA ?

I don't know the policy of BK8 from other countries but for my local country BK8-Indonesia. We are using "Pin Security" rather than 2FA, the pin security we can set up by own number with 6 number pins.

I don't even have an option in my profile for 2FA, just:
- My basic profile data
- Bank
- Contact info

In the password section just have:
- Password account
- Password game

klevisi

newbie

Activity: 5

Merit: 1

Quote from: klevisi on August 13, 2024, 11:01:35 AM

I just want a way to withdraw my money, which are exactly 340 usd.

You can withdraw with crypto if you have set up your address, It doesn't need an active phone number IIRC.
But perhaps different region has different policies.
[/quote]

Hello
Yes I have a crypto address registered. But now Bk8 is asking for google authenticator to verify each withdraw. I have deleted this authenticator number because untill now it was useless. To register a new one, you have to use the phone number again (no way to use the registered email) and that created the problem. BK8 asked me for ID which was approved. So they knew exactly where I was from and they have no problem to accept players from around the world. But simultaneously BK8 is asking an Asian number and a screenshot that proves that the number is on my name, which obviously right now it can't be done. I do not understand this policy of accepting players not from Asia but also being very rigid on the phone number issue. Otherwise my experience at BK8 have been great; they paid each time in less than 10 minutes and they have great selection of sports without being limited.

mu_enrico

copper member

Activity: 2324

Merit: 2142

Slots Enthusiast & Expert

Quote from: holydarkness on August 13, 2024, 02:28:03 PM

It'll greatly help me understand the situation

Who are you? You're not the official support and it's completely fine to post here since the gambling board has way more eyes than the reputation/scam board, which means that the issue will be addressed much quicker.
Also issues != scams

Quote from: klevisi on August 13, 2024, 11:01:35 AM

I just want a way to withdraw my money, which are exactly 340 usd.

You can withdraw with crypto if you have set up your address, It doesn't need an active phone number IIRC.
But perhaps different region has different policies.

Fivestar4everMVP

legendary

Activity: 2422

Merit: 1083

Leading Crypto Sports Betting & Casino Platform

Quote from: klevisi on August 13, 2024, 11:01:35 AM

Having a problem here

I have been playing for a while on BK8. Depositing many times and also some withdrawals. I registered when I was abroad and I had access to a phone number to verify my account. I have no more access to that number and I asked online to change it, but BK8 is telling me that my new number is not from a country supported and so I can't withdraw my money. Meanwhile they are advertising here for European customers and I am from Europe. When verifying my identity I sent them my European ID and they had no problem with that.
I told them on telegram that I'm not interested on playing anymore. I just want a way to withdraw my money, which are exactly 340 usd. The support guy was like talking to a machine. No way he told. You have to go to Asia, take a new number, prove that your name is on it and then you can withdraw. Really frustrating experience.

Glad you've got the attention of the official BK8 representative on this forum, I believe that by now, you should have already thrown him a pm as he instructed or requested you to.
How ever, this i believe have been a general problem with most online casinos, carry out your account verification in one country; with perhaps, some documents as patterned to that country, then travel to another country and then start facing issues with the casino over your money.
And the most funny and yet; very annoying thing is that, you never will experience any issues depositing money, but when it comes to withdrawal, they start giving a lot of conditions, but thank goodness this is not something that is general with all casinos though.

I hope the issue is resolved amicably and you are allowed to withdraw your funds in one peace.

BK8.Official

copper member

Activity: 199

Merit: 30

BK8 - Asia's #1 Crypto online casino

Quote from: klevisi on August 13, 2024, 11:01:35 AM

Having a problem here

I have been playing for a while on BK8. Depositing many times and also some withdrawals. I registered when I was abroad and I had access to a phone number to verify my account. I have no more access to that number and I asked online to change it, but BK8 is telling me that my new number is not from a country supported and so I can't withdraw my money. Meanwhile they are advertising here for European customers and I am from Europe. When verifying my identity I sent them my European ID and they had no problem with that.
I told them on telegram that I'm not interested on playing anymore. I just want a way to withdraw my money, which are exactly 340 usd. The support guy was like talking to a machine. No way he told. You have to go to Asia, take a new number, prove that your name is on it and then you can withdraw. Really frustrating experience.

Hi klevisi,
Please PM me your BK8 account, let me try to help you

holydarkness

legendary

Activity: 2730

Merit: 1560

Yes, I'm an asshole

Quote from: klevisi on August 13, 2024, 11:01:35 AM

Having a problem here

I have been playing for a while on BK8. Depositing many times and also some withdrawals. I registered when I was abroad and I had access to a phone number to verify my account. I have no more access to that number and I asked online to change it, but BK8 is telling me that my new number is not from a country supported and so I can't withdraw my money. Meanwhile they are advertising here for European customers and I am from Europe. When verifying my identity I sent them my European ID and they had no problem with that.
I told them on telegram that I'm not interested on playing anymore. I just want a way to withdraw my money, which are exactly 340 usd. The support guy was like talking to a machine. No way he told. You have to go to Asia, take a new number, prove that your name is on it and then you can withdraw. Really frustrating experience.

From which country in EU are you?

Do you mind to "move" your case by creating a thread on this board, with proper guildelines as suggested on this thread? It'll greatly help me understand the situation as well as discussing and inquiring about crucial information to get to the bottom of this case through a more proper channel compared to if we discuss it on this thread.

klevisi

newbie

Activity: 5

Merit: 1

Having a problem here

I have been playing for a while on BK8. Depositing many times and also some withdrawals. I registered when I was abroad and I had access to a phone number to verify my account. I have no more access to that number and I asked online to change it, but BK8 is telling me that my new number is not from a country supported and so I can't withdraw my money. Meanwhile they are advertising here for European customers and I am from Europe. When verifying my identity I sent them my European ID and they had no problem with that.
I told them on telegram that I'm not interested on playing anymore. I just want a way to withdraw my money, which are exactly 340 usd. The support guy was like talking to a machine. No way he told. You have to go to Asia, take a new number, prove that your name is on it and then you can withdraw. Really frustrating experience.

holydarkness

legendary

Activity: 2730

Merit: 1560

Yes, I'm an asshole

It came to my awareness that BK8's representative addressed the situation here instead of the scam accusation thread.

As it'll complicate things for those who follows the case on scam accusations board, since we'll have to read both threads simultaneously, not to mention some info are missing from one thread, only appear in other thread, one thread has more advanced development than the other, while the other has more crucial point being asked, and so on and so on, I'll beg BK8.Official and annskie to refrain further discussion here and move it toward the designated thread, https://bitcointalksearch.org/topic/scam-accusation-bk8-is-a-big-scammer-and-absolutely-not-honest-5505762

It'll help us the overseer so much. Thank you.

ryzaadit

legendary

Activity: 2688

Merit: 1262

Quote from: danherbias07 on August 12, 2024, 07:25:34 AM

-snip-

What do u mean?

Are you referring to the wagering promotion? It's all accumulated and they have some rules about the promotion you are taken + wagering. According to their term & conditions, section 11.promotion: you have times 30 days for (bonus & wagering you need to finish for the wagering). Otherwise your bonus and any balance left you are own or winning will be gone.

Deposit have waggering at least 1x times, and doesn't have any deadline (everything it's accumulated) perhaps you can give more detail to which one you are referring ? It's promotion or other.

Distinctin

hero member

Activity: 2926

Merit: 657

No dream is too big and no dreamer is too small

Quote from: danherbias07 on August 12, 2024, 07:25:34 AM

Is there a way to change your settings about the wagering thing?

I'm curious, do you know what the wagering requirement was here? Is it that when you deposit a certain amount, you need to bet it all? Because if that's the requirement, I don't find it hard to follow since when we deposit funds, it's surely intended for gambling, isn't it?

danherbias07

legendary

Activity: 3346

Merit: 1134

Leading Crypto Sports Betting & Casino Platform

Is there a way to change your settings about the wagering thing?

Here is an example of a case.
1. A gambler played and lost 1000 PHP in slots yesterday.
2. He played again the next day and won let's say 500 PHP at an early stage and he want to withdraw but he can't because of the wagering amount that is lacking for that day.

The wagering amount keeps on resetting every day which I think is not a good thing. A gambler will be forced to play more and lose again even though he already lost yesterday a big amount just because he cannot walk out due to the said issue.

I suggest making it an accumulated wager. You can reset it every week or every month but don't do it as a daily thing.

ryzaadit

legendary

Activity: 2688

Merit: 1262

Quote from: annskie on August 11, 2024, 11:35:47 AM

-snip-

Yes, I'm saying you can play with the casino who don't have any problem with your activity.

Basically, they are refusing the service to you based on seeing the activity. At least you got the money back, and without any being held compared to other casino. Sportbet or any player with an advantage is always getting restricted (especially, arbitrage and other factor I mentioned in a previous post).

Just take a look: https://www.youtube.com/watch?v=I7lsxlZmEWc&t in real casino. Player who can card counting, getting backoff by casino and they refusing the service to him. Same happens for your case, they are refusing the service to you.

mu_enrico

copper member

Activity: 2324

Merit: 2142

Slots Enthusiast & Expert

After I re-read the complaint, so you're basically got all your money back but want to reopen your account?
It's a bit difficult to understand the way you phrase your post...

Quote from: annskie on August 11, 2024, 01:51:43 AM

i get my deposit back
...
my issue is ur lack of honesty
u have no reason to suspend my account i not break any rules
so i want my account to be re open.
or give a real reason why u suspend my account.
i can proof everything.

So they don't owe you anything?

annskie

newbie

Activity: 11

Merit: 2

Quote from: ryzaadit on August 11, 2024, 11:30:05 AM

Quote from: annskie on August 11, 2024, 04:03:48 AM

i can show all my bookmakers I use and all the deposit withdraw bet slip everywhere i never have any trouble

And perhaps, playing in the casino is no problem with your activity?

i dont know i never play casino online ... i have 3 real casinos 15 min from home

ryzaadit

legendary

Activity: 2688

Merit: 1262

Quote from: annskie on August 11, 2024, 04:03:48 AM

i can show all my bookmakers I use and all the deposit withdraw bet slip everywhere i never have any trouble

And perhaps, playing in the casino is no problem with your activity?

Sportbet case it's always tricky, every user I know or facing some case it's because mostly sportbet users. A few scenarios are always:
- You getting flag by their third provider for your activity
- Broke term & condition
- Avoiding betting limit
- Arbitrage
- Bonus abused
- Some other factors.

This one it's always the mostly from the case, especially for people who are betting in sports. Not only here but in another casino too. However, some other casinos might be just block/terminated your account without any further update or refund.

Do they have ability to refuse the service for some people or you ? the answer yes. It's same happens on real casino, while people or user who are playing blackjack with card counting (count the card with his head) even we all know these is not illegal.

But, mostly the casino will stored your identity, picture and other. You will get back off by them, and they will tell you for prohibited your activity for playing blackjack (some casino allowed you play other game except blackjack. But mostly, they will back you off and refuse the service otherwise you will get charge by trespassingto their casino.

Eternad

hero member

Activity: 1400

Merit: 623

Quote from: annskie on August 11, 2024, 04:03:48 AM

but once again i want real reason why they terminate my account.
and no hidding behind TOS as its too easy.

i can show all my bookmakers i use and all the deposit withdraw betslip everywhere i never have any trouble
i do less than 15 bets in bk8 and when i withdraw they terminate account. this is not serious

This is the tricky part, They have the rights to not disclosed their findings and they can enforced immediately their punishment without further explanation based on their ToS.

You are lucky if you can get a closure on your case but based on a lot of same problem here they don’t disclose the reason it will give an idea to other user to follow the same patter of potential exploit or something related to their security.

Consider yourself lucky that Bk8 value their reputation here because some casino can just ignore your concern until you get tired on complaining. Check 1xbit page here.

annskie

newbie

Activity: 11

Merit: 2

Quote from: Eternad on August 11, 2024, 03:51:01 AM

Quote from: annskie on August 11, 2024, 03:29:31 AM

Quote from: adultcrypto on August 11, 2024, 02:29:32 AM

Quote from: BK8.Official on August 11, 2024, 12:48:18 AM

Hi annskie, sorry for the inconvenience
So basically you only get a refund of 15k(deposit) instead of 20k, correct? you have reached 30k and then lost around 10k
let me check your account and get back to you

You should be the second casino I have seen suspending the account of a user after a good win due to violation of your terms and conditions but what I don't understand is the reason you don't explain which part of your terms and conditions was violated. Could it be that the user tried to exploit a vulnerability in your system and you felt it will do more harm to you if such is divulged to the public? If not this, it would have been better to point to the section of your rules they violated so they can repent and will not hold anything against your company. Pardon me if I missed where you pointed that out already.

u can see the bets i did ... hpw can i exploit vulnerability lets be serious 5 min

and btw i not get banned by this provider on crazywin so im 100% clean
if i did something wrong they will not allowed me to withdraw the first time
have less than a week between the 2 withdraw i asked and i show all the bets i did so they dont have any reason
i use just 2 IP, never use vpn or anything else

and thats frustrating because i know some players who win 100k+++ in this bookies and never had issue to withdraw and thats why i open account even they dont have philippines licence.
because if they have philippines licence they cant act like that

Arbitrage betting is one thing they are considering as an abused to the casino. So regardless if you can provide betting slip doesn’t mean you automatically play clean since arbitrage betting involves different casino account to place bets with +EV result.

Casino has bonuses that can be abused by doing arbitrage betting. I’m not accusing but rather just giving you an idea about potential they are looking on your case. Different use same odds provider that determine connections between 2 account even from different casino.

1. i not use any bonus
2. for arbitrage we all know amount are not like the amount i bet. i bet only 6000-8000 kind of bets i never bets amount like 5045.58

but once again i want real reason why they terminate my account.
and no hidding behind TOS as its too easy.

i can show all my bookmakers i use and all the deposit withdraw betslip everywhere i never have any trouble
i do less than 15 bets in bk8 and when i withdraw they terminate account. this is not serious

Eternad

hero member

Activity: 1400

Merit: 623

Quote from: annskie on August 11, 2024, 03:29:31 AM

Quote from: adultcrypto on August 11, 2024, 02:29:32 AM

Quote from: BK8.Official on August 11, 2024, 12:48:18 AM

Hi annskie, sorry for the inconvenience
So basically you only get a refund of 15k(deposit) instead of 20k, correct? you have reached 30k and then lost around 10k
let me check your account and get back to you

You should be the second casino I have seen suspending the account of a user after a good win due to violation of your terms and conditions but what I don't understand is the reason you don't explain which part of your terms and conditions was violated. Could it be that the user tried to exploit a vulnerability in your system and you felt it will do more harm to you if such is divulged to the public? If not this, it would have been better to point to the section of your rules they violated so they can repent and will not hold anything against your company. Pardon me if I missed where you pointed that out already.

u can see the bets i did ... hpw can i exploit vulnerability lets be serious 5 min

and btw i not get banned by this provider on crazywin so im 100% clean
if i did something wrong they will not allowed me to withdraw the first time
have less than a week between the 2 withdraw i asked and i show all the bets i did so they dont have any reason
i use just 2 IP, never use vpn or anything else

and thats frustrating because i know some players who win 100k+++ in this bookies and never had issue to withdraw and thats why i open account even they dont have philippines licence.
because if they have philippines licence they cant act like that

Arbitrage betting is one thing they are considering as an abused to the casino. So regardless if you can provide betting slip doesn’t mean you automatically play clean since arbitrage betting involves different casino account to place bets with +EV result.

Casino has bonuses that can be abused by doing arbitrage betting. I’m not accusing but rather just giving you an idea about potential they are looking on your case. Different use same odds provider that determine connections between 2 account even from different casino.

annskie

newbie

Activity: 11

Merit: 2

Quote from: BK8.Official on August 11, 2024, 12:48:18 AM

Hi annskie, sorry for the inconvenience
So basically you only get a refund of 15k(deposit) instead of 20k, correct? you have reached 30k and then lost around 10k
let me check your account and get back to you

my id aaecre8tives
u have my telegram so u can contact me if u have something real to say and not ur automatic answers ...
i want to be treated like every normal customer.

annskie

newbie

Activity: 11

Merit: 2

Quote from: adultcrypto on August 11, 2024, 02:29:32 AM

Quote from: BK8.Official on August 11, 2024, 12:48:18 AM

Hi annskie, sorry for the inconvenience
So basically you only get a refund of 15k(deposit) instead of 20k, correct? you have reached 30k and then lost around 10k
let me check your account and get back to you

You should be the second casino I have seen suspending the account of a user after a good win due to violation of your terms and conditions but what I don't understand is the reason you don't explain which part of your terms and conditions was violated. Could it be that the user tried to exploit a vulnerability in your system and you felt it will do more harm to you if such is divulged to the public? If not this, it would have been better to point to the section of your rules they violated so they can repent and will not hold anything against your company. Pardon me if I missed where you pointed that out already.

u can see the bets i did ... hpw can i exploit vulnerability lets be serious 5 min

and btw i not get banned by this provider on crazywin so im 100% clean
if i did something wrong they will not allowed me to withdraw the first time
have less than a week between the 2 withdraw i asked and i show all the bets i did so they dont have any reason
i use just 2 IP, never use vpn or anything else

and thats frustrating because i know some players who win 100k+++ in this bookies and never had issue to withdraw and thats why i open account even they dont have philippines licence.
because if they have philippines licence they cant act like that

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