Hi burnside , I need 2FA reset , my phone is broken , I already sent a request in the website but not response yet , can you please reset it ?
The process now is accelerated to work in 3 days instead of 30. It works as such:
- Submit request at
https://btct.co/resetRequest- An email confirmation is sent to the email address on file.
- You click the link in the email to confirm the request and start the reset countdown.
- About 3 days later you receive an email from us confirming the reset is complete.
If you did not receive the confirmation email, check your spam folder. You had to have received a similar email to activate your account.
If the email still did not come, you can try again. If it fails a second time (give it an hour or so to show up) then you can PM me your email address + login name here on the boards and I will forward you a similar request personally.
There will not be any kind of resets done without the email confirmation (automated or manual) and the subsequent 3-day wait.
Cheers.
