Congrats on your winning, I was unlucky with my last 2 deposits few days back. Withdrawal is processed manually IMO so it will take few hours to be approved unless the admin is online when you made the request. Maybe it will take a little bit longer during weekends as it is a common thing in most casinos with no instant withdrawal.
Such big site do not even have instamt withdrawal? How are they going to attract people on playing in their site? It does not matter if player taking slow withdraw but at least it get confirmed quickly but without an intant withdrawal people do not want to risk their money here. Their money stuck for some period on the site, and they can't even do nothing with it.
We do not freeze your account while processing your withdrawal request, to make things clear =)
If this is for real then you should improve your bankroll or your hard wallet so everyone can enjoy it and you should replenish it regularly so people do not wait that long just to withdraw X amount. Btw how much is the limit before you do it manually? I believe if you opened a slots game you should more consider about the bankroll rather than improving the game, because you get it from developer so it does not really matter to you
Sorry, but we cannot tell you our automatical limit here because people can just make withdrawal requests with the top number for the automatical process. It won't make our work easier =)
A little bit of secret information for you, currently we are working on implementing several currencies directly to the website for you not to use shapeshift and stuff like this. We believe that it will make the gaming experience even more fun and easy.
Keep it up, more fun stuff coming!