So you support the position that customers who complain should be refunded without seeking or opting in to a refund?
The reality distortion field around you is so intense that I think I can see the back of my own head.
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Lets say you really do support this position. Then when should a customer legitimately complain, nottm28? Are you the type of person that only sees things in black and white?
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Days waiting: 190+
Loop Resolution:
IF complain,
Then, issue refund.
Else, remain silent.
END Loop.
It's not about complaining, it's about being abusive and damaging to their business. They tolerate lots of complaining. In forums, shout box, etc. but if I had a customer that was damaging my business, yes I'd shit kick them to the curb and never look back.
You overlook one obvious issue, the customer didn't fail the process.
The company itself failed to produce the product the customer already paid for...which results in the customer complaining. Not because the customer wants a refund, they want the product.
So the shit bowl is caused by BFL failing (repeatedly) to meet its obligations. The response so far is to be vengeful to the customer and (with a chorus of BFL suckups) to blame the customer as somehow being less intelligent.
(See the blog post from Jody on people being required to jump from a plane first or openly stating that they ignore all ("negative") emails.)
I take it you all see nothing wrong with this picture?So Yes, I support them in their decision and freedom to choose what kinds of people they want to do business with.
You mean failed to do buisness with.
. ..It's shocking to me that in a deregulated free market supportive community such as bitcoin, so many people would raise a stink eye.
Did you miss the part of the 11 months of waiting?
Is it fair? no, but tough tits, free market isn't fair, it all choice. I don't understand how people performing general ass-hattery (imo) seem so surprised when people respond in kind or think they are entitled to immunity.
The free market has nothing to do with fairness. It has everything to do with supply and demand plus competition.
What an illogical position....or statement....to make....SIGH
They are entitled, to their purchased product. Cowardice is failing to meet those after repeatedly missing objectives, being aware of it, then blaming your customer for your own inability to produce purchased product.
Again imo, suggesting to people to not purchase product or that a business is disreputable is a direct assault on their vitality. I personally think they were being kind by politely terminating the relationship.
Vitality?
You do realize the problem is the company fails to deliver the product to it's customers within a reasonable time frame. That alone speaks to it's vitality. The facts testify to the company and it's performance. The only thing the customer is doing is selecting which words to represent that.