Topic: Buying BFL debt. $0.10 per dollar owed. - page 3. (Read 16055 times)

lol Now BFL is the victim? That's rich.

Deflect all you wish Mr. COO that doesn't take responsibility for anything at all. BFL has thoroughly earned it's reputation as a nasty band of deceitful crooks. Your cute little word games about "scheduled shipments", "power consumption simulations", and "should be shipping within two weeks...maybe sooner" are costing people a whole lot of money. Honest Abe.

Give me a straight answer for once Josh. How does this not apply to you and your company?

http://business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules

I was going to give you the courtesy and reply to this post explaining why you are living in a fantasy world, but then I realized that it wont matter because you're so far away in a lala-land, probably because you've been spending your customers money on SR.

Despite of your actions at your BFL employment I sincerely wish you luck finding an employment worth calling an employment.

Then stop lying people and stop taking "pre-orders". Simple as that.
Do you really believe 200 (two hundred) days is a fast time frame?

And, in this case, you make a partial response.

You owe me, specifically and individually, an apology.

It is a matter of integrity and honor.

Still waiting.

In this case, it's not overbroad... just look at all the rambling, frothing complaining that goes on here against BFL.  No amount of apologizing will silence the people who just like to complain and stir up trouble.  They aren't interested in apologies, just drama.  CreativeX, PuertoLibre, Smoothie, et al.  They are irrational and motivated purely by drama.  Common sense, logic and rationality was lost on them long, long ago. 

"I am, however, tired of apologizing."
Unfortunate. When it's appropriate one should. Whether tired of it or not.

However, I do recognize that one blanket apology can deal with many offenses.

I requested once that you apologize to me. And specifically substantiated why it was due. From that point you never again posted in that thread to my knowledge.

"It does not mollify anyone"

An over broad generalization, IMO.

What about them?  Customers who are reasonable and polite get the same in return.  What's your point?  I have even gone beyond what's required on numerous occasions for people who approach in a polite and respectful manner.  Frothing idiots like Pizza get something very different.


Then stop demanding hard and fast timeframes for things that we can't give hard and fast timeframes for.  Simple as that.  I say multiple times "We aren't sure when " and a chorus of people respond back "BUT GIVE US AN ESTIMATE!!!!"  Repeat that about 20x and that describes the past 6+ months.  Like I said earlier in this thread (or maybe it was another one) - the timelines were doled out long before I came on board with BFL.  I have worked with what I was handed for this product cycle.  Future product cycles, assuming I have the final authoritative say in the matter, will not contain shipping dates or definitive timelines.  The one and only answer to "When?" is "When it's done." If you get something other than that from me on future product cycles, you'll either get it by that date or I have been overridden in my stance of not providing dates.  I fully realize this statement will probably sneak up and bite me in the ass at some unspecified future date due to reasons I can't possibly imagine at the moment.

Quote

Yeah, you guys offer the most competitive prices and there is high demand for your product. Yes, this gives you a lot of license to lie and screw up while still pulling big profits. This is obviously your business model and it is completely transparent.

Sorry, but we haven't lied.  Have we been wrong?  Yes, absolutely, and I have apologized many times over for that.  I am, however, tired of apologizing.  It does not mollify anyone and I can't fix it; it is what it is at this point and I will manage the situation as it is, not as I (and everyone else) wish it were.

come talk to us After you've been affiliated with a successful company.  in the meatime try to understand this: http://www.forentrepreneurs.com/startup-killer/

ps.  bitcoin is a paypal killer and paypal most certainly does not do customer service well, like you once were they are a monopoly.  in an age of instant competition you must love your customer.  read the article.  you cannot expect to flourish while insulting the people who pay you. your company will not exist in two years.

Now multiply that by 1000 and that's what we have to deal with regularly.  Whiny people who want a free handout.  See next reply for more on this:


Perhaps oddly (for you) I agree with your statement 100%.  You have been raised to believe that the customer is always right and you think that a company should treat you like royalty, no matter how poorly you behave or how unreasonable your demands are.  It's ok, it's part of your culture and a horrible, horrible business modality that is held over from the 80's.  Modern businesses are just now starting to realize that treating customers like royalty and bending over backwards to pacify them is detrimental not only to current business but also future business.  Not only does it cost more money to retain poor customers, but it encourages other customers to whine and pitch a fit to get their way, perpetuating a horrible cycle.  It also forces an ongoing cost to maintain that customer that is often in excess, usually many times over, in what revenue that customer brings in.  

As much as I hate using Paypal as an example, they have got it right, from a profit driven perspective.  If you are a troublesome user, they will send you an email saying "We no longer want to do business with you.  We won't discuss why. blah blah blah"  Then they will close your account and that's the end of it.  They simply don't care.  Try to call them and ask, they'll tell you they won't discuss it.  The reason is: You are unprofitable.  They don't want you.  Ever.  Hate them as much as you want (I do), but they absolutely dominate the industry with regards to profits.  This business modality is a large part as to why.

At the end of the day, when you tally the balance sheet, it's far better to jettison those customers than it is to keep them.  Now, if your goal is to be altruistic and a philanthropic or non-profit company, then perhaps that's the way to go.  If your goal is to be a profitable company:  See ya!

It's a sign of the times; this forum is a cesspool of suckers.

You gotta give him credit for coming up with the post.  Kudo's to capitalism.

What a humble man OP, you won't find many of this kind. He'd pay 10 cents of each dollar you are owed, it's a hero of our time.

The quintessential Josh from BFL the big liar of the Big Fucken Liar clan.

Welcome to Bitcoin the wondrous land of dimwits where sheep wander freely and intelligent people are never listened to.

In a nutshell idiocracy

Now everyone go an buy a money machine from BFL because in Josh's own words he trolls the forums to get more hype to receive more pre-orders.

Where is my credit card?

Amateur is right. Here's the COO of BFL at his best. Taking zero responsibility for anything ever.




https://bitcointalksearch.org/topic/m.1898552

because their responses were (and remain)
unprofessional
uncalled for
amateur

I know yes it was wrong to want the lower price. But I did not get a single notification that the price was changing or I had to pay by a specific date. No nothing, I told them with my preoreder that I was interested, in return they told me nothing and ignored me.

I invested time into researching BFL and them giving them an honest vouch that I am willing to at least consider their product and if not buy it (I did want to and had the $ too). And they responded by ignoring me and investing no time in me, other than what time they wasted with the run around.

All I wanted to do was find this information
- Why can I not pay?
- How do I pay and how much?

As you can see I didn't care the order in line or anything about shipping, or any of the questions they try to answer with the obvious copy and paste replies to emails. Seeing how none of his answers really answered my two questions I had to keep asking until I did become an annoying customer. Thats when you see how well mannered a company is and see how on top of it they are.

It is odd to give a company so much persona when (i dont know this) they are so small (less than 50 employees?). Because it might only be a few people talking to all the customers and those peoples personality comes out instead of what the people in the company collectively think the companies personality is and should be.

The engineers are probably like we got this we know how to fix and make it but it will take time as we said back a year ago. And the marketers are like, well shit we just keep telling people its coming. And the reps have no control over the engineering or marketing and all they do is get customers who are pissed off because the marketers keep saying that its coming, while it all still rest on the one fact that the item is still not "assembled".

Its just a vicious circle of people getting pissed off waiting for the item to be made.

He didn't contract the company.

he didn't contact the company for the to preach at him:
"Procrastination is the grave in which opportunity is buried"

unprofessional
uncalled for
amateur

I see nothing wrong with how BFL reacted.

Sounds to me like you put an item in your cart and then failed to pay for it, and are now arguing that BFL should honor your "honest intentions" as though they are worth the difference between the new and old price.