Lol these posts are amazing. This has to do with a few posts a few pages back, does not apply to the convo as it flows now, but it shows how much BFL cares about their customers. Which shows something about them as a company.
If I may show my little piece about BFL and display how much of a whinny prick customer I am they hate so much.
Below is a email thread I had with BFL about my pre-order. I was being such a whinny customer trying to pay for my product that they decided to not honor my pre-order price ($160) and told me to re-pre-order and added some ad hominem about how I am a procrastinator.
I personally would like to apologize to BFL for trying to give you money for this vaporware that slowly is condensing into free demo's for devs and not paid pre-orederers.
Skeeter:Hello,
I just realized I placed an order and never did get to pay, I see my order # is 100015146. I have $200 in paypal atm, how can I pay? Or do I wait til our batch # is up?
BFL Brian:We have changed our product line and the model that you have chosen will only be shipped if a paid preorder was placed before April 4th, 2013 is in our preorder queue.
We are not shipping ASICs yet as we are still testing the chips. Prepayment is the only method by which your preorder is entered into the queue. We are working to start shipping in the next couple weeks and have a backlog in the queue, so new pre-orders, regardless of product or power consumption, will likely ship sometime in late July or early August, sooner if possible.
We ship in strict order of payment date with absolutely no way to move ahead in the queue.
Thank you for your interest in Butterfly Labs, and our products.
Brian
Skeeter:Ok, so can I pay now still?
Even if I pay now then I basically am in the back of the line still, my interest early on does not give me any precedence? (I'm just wonder I won't bitch or complain).
BFL Brian:Please visit the website and place your preorder.
Thank you, Brian
Skeeter:It won't let me checkout, the cart is "empty"?
BFL Brian:The previous products are no longer available for preorder.
Please preorder the new models available now.
Thank you, Brian
Skeeter:So order number #100015146 is no longer valid?
BFL Brian:Do you have a payment transaction number or receipt?
Skeeter:Are you asking if I have already payed? No I have not, I ordered and wanted to pay, I think the conversation chain is in the thread (email). I could not transfer funds quick enough, lost track of time with life and all and just never paid. When I log into my account under this email, I can see my order that I placed but never payed for.
Recent Orders
View All
Order # Date Ship To Order Total Status
100015146 2/14/13 SkeeterSkeeter $163.00 Pending View Order
So I placed the order just never got around to paying it. I cannot pay now? Must I now pay more?
BFL Brian:This product is no longer available to preorder.
Procrastination is the grave in which opportunity is buried.
Skeeter:So can I not pay the price for when I placed the order, and be put at the end of the line?
I believed in you guys when you were semi-pro now that you've gone pro its like you just took my BFL trading card and ripped it in half. Broke my heart.. 3 You guys sold out, and haven't even gotten the cup yet
Who cares right, y'all filthy rich; if it ships.
Guess I'll just wait and see if it does ship, meantime put my $163 into btc and make a profit waiting for you to send it.
Brian:Thank you,
We want to be here for you with healthy mining products for years to come.
Brian
Skeeter:Trollcity.
I mean I guess it is their choice to make me pay more or not. But why can I not even get an answer. They just danced around telling me anything I wanted to know. They made it more difficult on themselves (I thought that customers were not worth the time when they want to know something?; So why even talk to me; AND moreover why troll me and take up more of your own time that is so valuable?). All that this conversation should've been (if they had anything resembling customer service).
Me: I had a pre-order #xxx but didnt pay, can I pay now and be put in the back of the line
BFL: No, you have to place a new pre-order the product changed and costs more now, sorry we cannot honor your pre-order. That is why your cannot pay on the site. Seeing as I am a customer service rep, I have placed you a pre-order for your email and made a way for you to pay!
How it went (satire):
Me: I had a pre-order #xxx but didnt pay, can I pay now and be put in the back of the line
BFL: (gibberish about the product and how they can't put a IC on a PCB in the time they thought they could)
ME: So I cant pay
BFL: Yes you can just pay us on the site
Me: I cant
BFL: you have to preorder the item, then you can pay
Me: I do have a pre-order its #xxx, is it valid?
BFL: Did you pay
Me: Jesus christ, no. WTF do you think we are talking about?
BFL: Sucks, you should've paid before April 5th (we didnt tell you that, so we can make more $$ on people who still want the product but have not paid)
Me: fuckers
BFL knows they got the pussy every guy wants to lick, so they are doing peep shows for $$.