We have today added three forms to our website. They can be found here -
http://www.coinographic.com/support/.
For those of you that have received your Litecoin but it hasn’t been funded - we will fund these coins and ensure that all funding issues are dealt with as promptly as possible. The reason your coin may not have been funded is either;
1) When you received your coin you didn’t send us an email with your shipping confirmation number
2) You requested your coin to be funded after the date our problems started
As funding is going to take place from my own personal funds, it may be that you have to wait up to a maximum of 14 Business days for your coin to be funded.
For those of you that have ordered a Litecoin but it has not been received. We will ensure your coins do get sent to you. The delay is due to an outstanding bill with the hallmarking office that will be settled this week. Once the bill is paid the coins will be released to us and we can proceed to ship. We have also had a few coins sent back to us from the postal service where they were unable to deliver. If this is one of your coins it will be resent ASAP once the address has been confirmed.
For anyone that ordered a coin from our Bitcoin collection - we have two options for you;
1) Receive a refund in funded coins from our Litecoin collection. The price of these coins will be as it is currently on our website. We already reduced the price of these coins to cost and make 0 profits on them. I will happily disclose the invoices for our product to a trusted member of the community so that it can be verified that we do NOT make a penny on them. You can expect your coin refunds to be delivered to you within 30 days from your request.
2) Negotiate a payment plan with us so we can refund the amount of digital currency that you paid for your coins. As with the coin funding, these payments will be coming from personal funds and as such it could take as long as 90 days for you to receive a full refund. We do propose your refund be paid to you in three installments, with the first installment due to you within 30 days of your request.
To all competition prize winners;Due to the situation with the company and the fact we will not be manufacturing the bitcoin collection we will be unable to pay the prizes promised. Once we have dealt with our other outstanding issues and made things right with our customers, we will re-visit the situation and look at the possibilities of what can be done to rectify this situation.
IMPORTANTWe have had some people contact us suggesting that because the price of digital currency has fallen, they should be compensated with more digital currency when they are refunded. This is NOT possible. The amount of Litecoin or bitcoin you paid will be the amount you are returned. The price of digital currency is completely out of our control.