Topic: Casinos Should Also Be Prepared For Health Emergencies - page 2. (Read 945 times)

As far as I know, they have this emergency staff 24x7 to help their customers in this kind if situations. I have seen some of them in physical casinos for emergencies and they are all competent to be a medical personnel. But as we have said, you can't control it, if it happens and they do the best they can and yet their customer succumb for whatever reasons, it's not the fault of the casinos.


Yes, the dealer might not be notice it easily as for sure he is not to train to spot them. Of course, we wouldn't want to witnessed someone die on the table. But as I have said, if it's your time, then it's your time.

I think it is also important that casinos as well as their staff will be ready for this kind of unexpected occurences. If they don't have medic prepared, they should have their staff trained in at least the basics in case this happens.
Of course, the casino shouldn't be blamed alone because who knows, that gambler might be overplaying and spending long hours in betting. It would be better if they were ready so at least people would see that they did something to help their players during unexpected situations like this.

Exactly what I am beginning to think, because the casino employees attended to the man sixteen minutes late after he slumped and also used the defibrillator four minutes later, just shows there was no medical personnel available at that moment and also how unprofessional those staffs were, although if the casino had had some professional medical staff, they might have been able to save the man (I guess).


Yeah, that's right. I just later read the whole story and saw their negligence, which is very unprofessional. Perhaps the twenty minutes that were wasted might have been enough to save the man.



Yeah, you are right.

Agreed, the casino is not a health management center for players, although they always have some staff ready to give first aid but above all, players should also be health conscious because almost all casinos that work under the law, they always check the age of the players and when the players are of legal age, they are responsible for their decisions. But to be honest, very few players listen to these problems, some people do not have cardiovascular and emotional diseases but with the pressure from gambling, these diseases are actually born.

Physical casinos should really have an emergency kit and someone on standby that knows how to do proper first aid for people who will experience health concerns. Although it's not really mandatory for every establishment to have a medical personnel, I guess, but it's much better to have one just in case this scenario happens, especially casinos involve a risky decision that could make the emotions go rollercoaster causing sudden collapse and panic attacks.

It's just so unfortunate that the dealer didn't notice it easily. I bet if he knew, he would have called 911 immediately since cardiac arrest is a serious health condition that needs to be attended to ASAP. Perhaps they were oblivious since they were too engrossed and focused on the game. Somehow, the casino plays a fault on the death since they weren't able to notice and give first aid then call the emergency hotline. Hopefully, next time they will do better such as be more wary of the surroundings and the players behaviour so this won't happen again.

Health emergency is very important, but we are the ones being expected to always make provisions for anything of such, knowing that someone have a little or minor health challenge, we should try to make sure that we are always responsible for our health challenges and plan ahead before something ugly happens to us and we are left with no choice than facing the consequences, so we shouldn't expect casinos to do what we should engage doing, instead we are the ones responsible for our health and not the casinos to plan ahead for us.

They are a business and this is a protocol when there's a customer facing interaction. They have to be present at most times and I think that their government is requiring them to have that.

Yeah, not all prolly are enforcing this but on the business side, just think of it as something needed everytime they're on their operating hours which is 24/7 for the majority of them.

It's like a water that should always be preseved and on the side.

The lawsuit isn't contending the casino caused death. The lawsuit is alleging the casino is negligent in not providing medical care and allowing a player in medical duress to be delayed potentially life saving treatment. They don't actually need to cause the death in order to be civilly liable. A negligence standard for lawsuits is quite low, meaning if this was sent through the court systems the casino could be found liable regardless of how he died. In this case, the casino is a proxy for the dealer. The dealer is the one who is negligent, but they sued the casino because they have the big bucks to pay out

Anyways, I'm not sure what the exact laws would be in play for the casino to be liable here nor what the outcome of this case was, but the case seems nonsensical. Plenty of people pass out in casinos. Why would this dealer have any reason to know he was experiencing a medical emergency?

If the government requires it before giving permits to run the business, for sure they will acquire it but it looks like it was not so this will be optional to them. But I'm sure they are also prepared in the case that there are emergencies whether it is for health issues or not. Might their personnel can't handle first aid but they can give us assistance if needed. But I could agree that they will have to create a team specific to such a thing as it needs training and expertise as well.

The existence of regulations for providing medical or quick assistance at casinos is indeed good and wise, not only does it focus on money, service also needs to be anticipated. After all, casinos are never empty of visitors with money flowing in, but not all countries enforce this kind of thing. Hopefully there will be a good caring response

Although a casino or venue or organization must have several medical personnel, if they are not responsive to the situation, it can also delay getting the patient to the hospital or providing first aid.

Maybe the employee didn't know the standard health procedures in the casino so he was late in providing help. But we hope that nothing like that happens again and if there are casinos or other places that don't provide first aid, they can do so immediately so that if something like that happens, they can immediately act to help him and take him to the hospital. And this is a lesson for other casinos to really pay attention to this problem and not let it happen in their place.

I do think that every establishment should at least be prepared in dealing with all kinds of emergency issues. The staff must be properly equipped with all the basic first-aid skills/techniques in order to at least support anyone who is in need of help.

While this may be true, I somehow disagree that the casino should be blamed of this incident. Remember that any person, of legal age, can enter the casino premises. They are not required to disclose any underlying health issues that may affect their health. At most, only basic first-aid kits can be administered at the patient on this kind of level.

We as a human should care with the other even though we don't have any relationship or something else with them. Even we're have a skill that not related with human care or any other basic skill, we must learn about it.

Too bad for the owner who own the restaurant because it was caused by his staff who's not act fast when the customer is under health emergency needs. Maybe the casino is also shut down due to this case?

Yeah, it's not a bad idea that a standard organization (a casino) should have some medical personnel, but for any organization that doesn't have any, during emergencies, they usually call the emergency line, which gives a quick response too. Although after reading the quote, if that was true, then I would say the employees at that casino is at fault.

Normally, this kind of stuff could happen in different places, like a school, hotel, or restaurant but immediate attention is being given to such case. There is one restaurant I heard about that was shot down because a customer died while he was eating there.

It's not about baby sitting or whatnot, you're in a business and your top priority is the concerns of your customers. I don't know why you guys are disregarding the customer service on this fact. Whether they're a casino or just a typical business, they have to take care and be watchful with their customers. It's about giving the best service and approach to them. Yes, they're a casino but just like that we're having on online casinos, we're being taken care of by most of them. As for the dealer not noticing it quickly, when there's something odd since it's a face-to-face game, it should have been noticed easily.

It's possible that the casino didn't provide first aid or because they were all panicking and didn't think about helping the person so they couldn't be helped and were taken to hospital. With this incident, it is hoped that every agency, company or casino can provide first aid. It would be even better to have medical personnel so that if something happens to a customer, they can treat it quickly and take them to the hospital. But in the case of a heart attack, no one can predict it and no one knows when a heart attack will strike someone. We can only get ready and hopefully, there will be no similar incidents in the future.

For years, when I watch soccer in my country on one of the TV channels, when there are games involving big league teams, commentators have said the following: this is a game that is not recommended for people with heart problems to watch. I confess that I always thought they were playing some kind of joke, but after some time I realized that it was something serious, people with mental and physical health problems such as depression, heart problems and tension and anxiety should not get involved with gambling and physical and online casinos should have some type of disclaimer

and total ban on people who have heart and tension problems, these people should not be allowed to play, but unfortunately many people who are in this condition are stubborn and will play because they know that the casino has no way of finding out their health condition So we can't blame any casino, at the end of the day it's all people's responsibility, people are adults and know what they're doing. If someone puts their health at risk because they want to gamble, then that person also needs mental treatment, because they are not well psychologically.

No one noticed the man until it was too late and he was already gone. I’m pretty sure that if someone did, he would have been taken care of and wouldn’t have died. No one, including the dealer should have to babysit anyone as casinos expect their customers to come in healthy enough to spend their money.
Agreed, as an employee, he may have an obligation to make the customer have a good experience but again, no one quickly noticed the man had a problem. I’m sure the dealer would have called for some sort of medical help onsite before being rushed to a hospital. No one is at fault here.

I am sure that the victim knows his own health condition. And that's why if there were incidents of a sudden attack on him then he shouldn't go elsewhere or if he's going, he should be accompanied by any of his relatives or someone he knows to assist him. Professionalism can be set aside when someone's deteriorating.

That's the sad part about that, the employee is just doing his job but a bit of compassion and concern during that time can be taken into action. Like calling some guards to assess the situation and if immediate help is in need. It's just like one call away and let the rescue being done by those staff that he called and continue the dealing task he's asigned.

Yeah, that could still be boggling his mind until now. And thinking of the ifs during that situation but what's done is done, and feeling concern for the customer is a must in any customer-facing business and even not, so in general, in any business.

You don't have to stop the dealer, it should be the initiative of the dealer to at least get some call and help from guards or other staff that can assist him in that situation. Yeah, other players can also do that but they have no accountability as they're on their own. But as an employee, we all know that they take into account customers' experiences and concerns. And it's not just about it, it's about humanity and compassion but seems it's not there during that time.

Those casinos that have seen this news or following strict protocol from the government have for sure medics on the side. Whilst we really don't know when heart attack will happen, the customer himself knows his condition and should have been neutral and mild on himself before going to such places. That's why for me, both were wrong.