On Jan 18 , I have sent you a email in which I sent you pictures of my passport as an update on my ticket request (631882) regarding account access issue due to losing 2FA google authenticator.
On January 19, I received email from you:
Dear up112662167 ,We are still waiting for your response regarding the query you have sent to us some time ago. Please let us know if your concern has been resolved or do you still need our assistance.Your patience and cooperation will be highly appreciated.
On the same day I sent you email in which wrote: I'm sorry for the inconvenience, but I already replied to you via email?I will reply to you again via form on the https://support.cex.io/hc/en-us/requests/new?ticket_form_id=87564.Best regards! So i did. In that form I have sent pictures of my passport also and subject was: UPDATE ON MY TICKET REQUEST NO. (631882): Recovery for locked or inaccessible account ( lost google authenticator)
Last night I received email from you that stated: Dear up112662167 ,We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.Thank you for your patience.
And then shock, you sent me this email that my ticket is closed due to inactivity on which I am replying now. I don't know what happened? Please, I am waiting your assistance to recover my profile.
Best regards, Marko
Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 8. (Read 422328 times)
January 22, 2018, 08:23:35 AM
January 20, 2018, 02:36:26 PM
dear CEX
I NEED MY COINS BACK
id 355629
I'm waiting since October
respond ASAP!!!
I NEED MY COINS BACK
id 355629
I'm waiting since October
respond ASAP!!!
January 20, 2018, 02:03:43 PM
Quote
Reply with quote Edit message Delete message #2848
Hi Cex,
I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.
up113889306
Please let us know time frame.
Cheers,
Quote
I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.
Thanks for the reply CEX. What is the typical wait time today for Verify Plus?
You did me a favor by not processing this ticket as I survived the bloodbath of last few days
lots of exchanges even disabled new registrations i guess cex now has huge amount of registrations and verification requests. Usually took just one and up to three days to get verified.
They have all reopened registeration last week.
January 20, 2018, 05:40:17 AM
It took 40 days to verify my card but finally it is done. Now lets see if I can move some money.
January 19, 2018, 02:16:15 PM
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
What about.... now?
?
Ticket 621898 and ID: up111996369
Please send the f....g money to my bank account or get it back on the trading account so that I get out of your scam exchange with cryptos....
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
Can I get my money back now???
What about.... now?
?Ticket 621898 and ID: up111996369
Please send the f....g money to my bank account or get it back on the trading account so that I get out of your scam exchange with cryptos....
January 19, 2018, 11:22:10 AM
Thank you CEX for disabling the 2FA, but now the system is saying USER IS BLOCKED for the 2FA (with SMS in example) and Google Auth 2FA is not working.
January 19, 2018, 05:46:50 AM
If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.
any updates about mine?
2fa issue, i provided every paperwork.
account name: up113056942
Your issue was successfully resolved.
January 18, 2018, 09:19:56 PM
Quote
Reply with quote Edit message Delete message #2848
Hi Cex,
I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.
up113889306
Please let us know time frame.
Cheers,
Quote
I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.
Thanks for the reply CEX. What is the typical wait time today for Verify Plus?
You did me a favor by not processing this ticket as I survived the bloodbath of last few days
lots of exchanges even disabled new registrations i guess cex now has huge amount of registrations and verification requests. Usually took just one and up to three days to get verified.
January 18, 2018, 10:01:41 AM
Quote
Reply with quote Edit message Delete message #2848
Hi Cex,
I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.
up113889306
Please let us know time frame.
Cheers,
Quote
I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.
Thanks for the reply CEX. What is the typical wait time today for Verify Plus?
You did me a favor by not processing this ticket as I survived the bloodbath of last few days
January 18, 2018, 08:14:55 AM
Sorry for writing that again, but I have still no answer.
I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.
I am still waiting for 2FA disabling for more than a month.
Requests #377099
#503799
I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.
I am still waiting for 2FA disabling for more than a month.
Requests #377099
#503799
We have set higher priority to the ticket, and hope that the issue will be resolved soon.
The support answer was: Unfortunately, we cannot accept the photo you provided since the document was issued more than 10 years ago.
It's clear that the issue date on the document is March 2017.
I am still waiting for 2FA disable.
As we can see, the 2FA was disabled.
January 18, 2018, 08:12:20 AM
I am still waiting my transaction 5387865539 to be sent.
Will you do it today?
Will you do it today?
I am not sending the transactions personally, but I can escalate your case to the Finance department if you tell us your user ID or ticket number.
January 18, 2018, 08:06:39 AM
Hi Cex
i Have a problem about resetting 2FA i open many tickets and send my account informations
many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account
would you help me please i'dont know what to do...
my account name: up106558762
i Have a problem about resetting 2FA i open many tickets and send my account informations
many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account
would you help me please i'dont know what to do...
my account name: up106558762
The 2FA was disabled.
Reply with quote Edit message Delete message #2848
Hi Cex,
I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.
up113889306
Please let us know time frame.
Cheers,
I would be happy to help with the case, still, there is a queue, and you need to wait till the case is reviewed.
January 18, 2018, 07:54:43 AM
If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.
any updates about mine?
2fa issue, i provided every paperwork.
account name: up113056942
We have escalated your case. Please wait for the updates.
January 17, 2018, 07:27:47 PM
Hi Cex,
Please give me an update my ticket: 609240
My ID: up113889306
*That is if there is interest in crypto markets still and if Cex is still interested to be in business in this slaughter house
Thanks,
Please give me an update my ticket: 609240
My ID: up113889306
*That is if there is interest in crypto markets still and if Cex is still interested to be in business in this slaughter house
Thanks,
January 17, 2018, 06:27:28 AM
Sorry for writing that again, but I have still no answer.
I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.
I am still waiting for 2FA disabling for more than a month.
Requests #377099
#503799
I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.
I am still waiting for 2FA disabling for more than a month.
Requests #377099
#503799
We have set higher priority to the ticket, and hope that the issue will be resolved soon.
The support answer was: Unfortunately, we cannot accept the photo you provided since the document was issued more than 10 years ago.
It's clear that the issue date on the document is March 2017.
I am still waiting for 2FA disable.
January 16, 2018, 04:13:28 PM
It looks like I can withdraw now.
In the world of bitcurrency when you can't withdraw you go nuts ^)
In the world of bitcurrency when you can't withdraw you go nuts ^)
January 16, 2018, 01:15:20 PM
$20 minimum is what system allows.
January 16, 2018, 09:44:06 AM
Quote
initial deposit from the card in the currency you would like to withdraw
1 dollar OK?
January 16, 2018, 09:28:25 AM
I am still waiting my transaction 5387865539 to be sent.
Will you do it today?
Will you do it today?
Unfortunately, I am not able to speed up the transactions. The single thing I can do is to escalate your ticket to the responsible department. Please, tell us your user ID or support ticket number.
OK. My user ID is up113940437.
Also please respond to my ticket 616520 and 616454.
Thanks.
January 16, 2018, 08:57:21 AM
Hi Cex,
Please escalate my Verify Plus issue to proper department.
up113889306
I have emailed back all documents to vp@cex and also via a ticket but no response.
I think it's deserving that you take a look.
Thanks,
Please escalate my Verify Plus issue to proper department.
up113889306
I have emailed back all documents to vp@cex and also via a ticket but no response.
I think it's deserving that you take a look.
Thanks,
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