**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 9.

casg

newbie

Activity: 4

Merit: 0

Quote from: CEX on January 16, 2018, 08:42:11 AM

If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

any updates about mine?

2fa issue, i provided every paperwork.
account name: up113056942

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: AndreyEf on January 16, 2018, 03:55:31 AM

Deposited long time ago. Bought BTC. Then Sold.
Verified account and Card.

When I started trying to withdraw USD to my Card (not in the list of blocked countries) (under 2000$) I started receiving ridiculous errors.

The mos recent is this one.

After entering Google Authenticator code instead of a transaction I got "Initial transaction was not found." WHAT?

Obviously this will take days, if not month to solve!

I see this as done intentionally.

Obviously now I just want to leave, and if I leave with all of my money, I got Lucky!

Please, clarify when you have added a card and verified it. If it was done before December 29, you need to either resubmit the card for verification or make an initial deposit from the card in the currency you would like to withdraw. If it does not help, kindly tell us your user ID or support ticket so that we were able to assist.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: vilomajka1070 on January 16, 2018, 02:48:09 AM

Quote from: vilomajka1070 on January 12, 2018, 07:46:09 PM

Quote from: CEX on January 11, 2018, 06:44:47 AM

Quote from: vilomajka1070 on January 11, 2018, 04:17:20 AM

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

Hi Cex!
Are you kidding me?!
You told me my CC account is verified and I have to wait 3-8 days for withdrawal confirmation. Then you didn't answer my question.
And now, after 11 days my withdrawal has been rejected! Why??? Give me a reason, please!
I am very unsatisfied with your attitude.

We provided you with the response from the ticket that you left here. As for now, while you have created a new ticket, you have already received the response. It should be resolved in the shortest time possible.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: LongHodler on January 15, 2018, 07:24:32 PM

I am still waiting my transaction 5387865539 to be sent.

Will you do it today?

Unfortunately, I am not able to speed up the transactions. The single thing I can do is to escalate your ticket to the responsible department. Please, tell us your user ID or support ticket number.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: ithisut on January 15, 2018, 04:46:38 PM

Sorry for writing that again, but I have still no answer.

I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.

I am still waiting for 2FA disabling for more than a month.

Requests #377099
#503799

We have set higher priority to the ticket, and hope that the issue will be resolved soon.

AndreyEf

newbie

Activity: 20

Merit: 0

Deposited long time ago. Bought BTC. Then Sold.
Verified account and Card.

When I started trying to withdraw USD to my Card (not in the list of blocked countries) (under 2000$) I started receiving ridiculous errors.

The mos recent is this one.

After entering Google Authenticator code instead of a transaction I got "Initial transaction was not found." WHAT?

Obviously this will take days, if not month to solve!

I see this as done intentionally.

Obviously now I just want to leave, and if I leave with all of my money, I got Lucky!

vilomajka1070

newbie

Activity: 9

Merit: 0

Quote from: vilomajka1070 on January 12, 2018, 07:46:09 PM

Quote from: CEX on January 11, 2018, 06:44:47 AM

Quote from: vilomajka1070 on January 11, 2018, 04:17:20 AM

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

Hi Cex!
Are you kidding me?!
You told me my CC account is verified and I have to wait 3-8 days for withdrawal confirmation. Then you didn't answer my question.
And now, after 11 days my withdrawal has been rejected! Why??? Give me a reason, please!
I am very unsatisfied with your attitude.

Symbolic

newbie

Activity: 15

Merit: 0

All other exchanges including Bitfinex have opened New Registeration now. Is Cex next and soon? Are the long list of tickets taken care of now?

LongHodler

newbie

Activity: 35

Merit: 0

I am still waiting my transaction 5387865539 to be sent.

Will you do it today?

ithisut

newbie

Activity: 4

Merit: 0

Sorry for writing that again, but I have still no answer.

I opened a ticket to disable my 2FA and I have already sent my documents and photos, after that I received an email asking for a photo
with the document in a better quality and I also have sent it.

I am still waiting for 2FA disabling for more than a month.

Requests #377099
#503799

Astargath

hero member

Activity: 1624

Merit: 645

Rofl, so I was already verified on everything but ''Proof of residence'' I submitted a valid proof of residence document and now they are saying that my passport is expired, well no shit, I did my first verification years ago, what a joke of an exchange.

Symbolic

newbie

Activity: 15

Merit: 0

Quote from: CEX on January 15, 2018, 07:51:32 AM

Quote from: dejavoodoo on January 09, 2018, 02:33:07 AM

Hi Cex

i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

The 2FA was disabled.

Reply with quote Edit message Delete message #2848
Hi Cex,

I submitted 7 documents for Verify Plus. This can a quick ticket to solve. Please let me know when done.

up113889306

Please let us know time frame.

Cheers,

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: dejavoodoo on January 09, 2018, 02:33:07 AM

Hi Cex

i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

The 2FA was disabled.

ARTHurt

member

Activity: 104

Merit: 10

Quote from: Symbolic on January 14, 2018, 10:36:32 AM

Quote from: vilomajka1070 on January 12, 2018, 07:46:09 PM

Quote from: CEX on January 11, 2018, 06:44:47 AM

Quote from: vilomajka1070 on January 11, 2018, 04:17:20 AM

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

How is the time frame for Crypto Capital? I see a lot of bad things said about Crypto Capital. How is your experience with Crypto Capital (using it to transfer money between exchanges and not withdraw)?

I am particularly interested to know how long it takes to withdraw from Cex.io to Crypto Capital?

And how long it takes to deposit from Crypto Capital to another exchange?

Thanks,

Don't ever touch CC. Honestly!

Symbolic

newbie

Activity: 15

Merit: 0

Quote from: vilomajka1070 on January 12, 2018, 07:46:09 PM

Quote from: CEX on January 11, 2018, 06:44:47 AM

Quote from: vilomajka1070 on January 11, 2018, 04:17:20 AM

Hi CEX team,

I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.

Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.

Thanks

You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.

Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.

So once again my question - is my USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)

BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.

How is the time frame for Crypto Capital? I see a lot of bad things said about Crypto Capital. How is your experience with Crypto Capital (using it to transfer money between exchanges and not withdraw)?

I am particularly interested to know how long it takes to withdraw from Cex.io to Crypto Capital?

And how long it takes to deposit from Crypto Capital to another exchange?

Thanks,

ithisut

newbie

Activity: 4

Merit: 0

Quote from: ithisut on January 12, 2018, 03:28:18 PM

Quote from: CEX on January 12, 2018, 01:03:50 PM

Quote from: dejavoodoo on January 12, 2018, 09:06:15 AM

Quote from: CEX on January 11, 2018, 06:23:54 AM

Quote from: dejavoodoo on January 09, 2018, 02:33:07 AM

Hi Cex

i Have a problem about resetting 2FA i open many tickets and send my account informations

many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account

would you help me please i'dont know what to do...

my account name: up106558762

Your issue was escalated. We expect it to be resolved in the shortest time possible.

i sent my photos and documents (again) hope you can solve this issue ASAP

thank you for your concern.

Your 2FA was disabled.

I am also having the same problem. I opened a ticket to disable my 2FA and I have already sent my documents and photos about a month ago.

Request #377099

I received today an email asking for a photo with the document in a better quality. I sent this photo again.

I am still waiting for 2FA disabling.

Request #503799

Astargath

hero member

Activity: 1624

Merit: 645

Quote from: Symbolic on January 14, 2018, 03:06:08 AM

I see quiet few complains about bank wire transfer out of Cex.io.

Has anyone had a pleasant experience with Cex.io using wire transfer?

I am looking to get Euro wire transfer to my Canadian Euro account.

*I have given up on their USD bank withdrawal since all USD must go through a corresponding US bank and US is not in their list of countries.

I don't think anyone has a pleasant experience with cex.io using anything. They are extremely slow with any process, use bitstamp or something else, they are not reliable right now. 1 month for my verification process and it's only a paper, that's just ridiculous.

trueboris

newbie

Activity: 1

Merit: 0

Quote from: reorpior on January 13, 2018, 03:44:57 PM

I have made several requests to withdraw USD to my MasterCard which I used for deposit. But every time it is rejected. Bank support said, that the problem is not on their side and I have no limits for my card.
CEX.IO support just sends me auto generated answers.

Why do you send me the same answer every time?
I already have created the new ticket with "mastercard_withdrawal_01" in the text but you answer me again - if I have a visa / if I have mastercard.
I have a Master Card. How can I finally get my money??

As I can see now, CEX.IO is just a scam, which creators are going to rob the users.

up115148891

Have yoo tried to make a new deposit with the card and in currency you intend to use for withdrawal like the withdrawal page says? It helped for me.

I am now waiting for VISA withdrawal, which is marked as Completed. But still don't have it on my card. Guys, how much time it took to you to get your withdrawal?

UPDATE: just got the withdrawal on my VISA card, it took 4 days.

Symbolic

newbie

Activity: 15

Merit: 0

I see quiet few complains about bank wire transfer out of Cex.io.

Has anyone had a pleasant experience with Cex.io using wire transfer?

I am looking to get Euro wire transfer to my Canadian Euro account.

*I have given up on their USD bank withdrawal since all USD must go through a corresponding US bank and US is not in their list of countries.

LongHodler

newbie

Activity: 35

Merit: 0

Hi CEX.IO,

Would you please take care of the ticket #616454. I am still waiting my transaction 5387865539.

Thanks.

Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 9. (Read 422133 times)

Topic: CEX.IO Bitcoin Exchange Buy Bitcoins with Cards in iOS / Android App*** - page 9. (Read 422133 times)