Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 5. (Read 422358 times)

Your transaction which is not pending anymore, it was credited back to your CEX.IO account or money arrived to your card?

Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it?

I will update my status on the forum, thanks in advance.

I really dont know how many time it will take for them. So i only ask now to credit my funds back to my account. Support told me that all info will be avaliable on Monday, 5th of March. And nothing changed.

My wife is at early pregnancy, she is worying a lot, so im am very afraid of her current state now. I wrote to support via Facebook, they know my situation as i showed them proofs.

I very much ask you to enter my position. I dont ask a lot. I really hope for your human understanding.

With the greatest respect

Still no changes My favourite service doesnt care of me

As i see, not only me got such a problem

I have tried to wtihdrawal to my MAstercard on 2th of March and 3th of March, these transactions status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58   Date updated:  2018-03-03 11:50:59   Transaction id: 5770582881   

Date created: 2018-03-02 07:46:41   DAte uploaded: 2018-03-02 07:46:43   Transaction id: 5764313593   


I have been waiting for 5 days, please cancel them and add to my balance again.

CEX.IO is a really good service, im satisfied with it!

During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!

But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.

I have a very big trust level to this service but im very worrying now. 
And i hope that this trust level will never go down.

I will write here all updates about solving/unsolving my problem.

My ticket ID: 704075
User ID: up101654493

Best regards to CEX.IO team. I beleive in you.

Your faithful customer

Your issue was escalated to the Compliance Team. As soon as they clarify the situation, you will be updated.

I send for my cex.io bcc adress 5 bch on 6 feb. Transaction was confirmed after 6 minutes, but still not appeared at my cex.io account https://www.blocktrail.com/BCC/tx/8d6726abafbd71c73306a6d674cc275784683b25829b0e4edb410dcfb2f5aabb

i created support ticket #668193 on 7 feb 2018, but still no reply from support.

30 days left. Where are my money???

You were recently responded and provided with the details of the transaction. Please check them with your bank. With them, they should be able to find the payment and credit it correctly.

The transaction was made on 14.02.2018.
I have been waiting for $438.48 for 12 days now but so far the funds haven't arrived at my bank account yet. I contacted the bank but they said no payments have been made. I emailed Cex.io about the situation. At first they said it might take up to 10 days. When I emailed them for the second time which is after 12 days, now they are saying it might take up to 20 days. After 8 days, they might say 30 days, who knows!!

up118149849 ticket 692476

Feb 22, 14:28 GMT

It's been 8 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Auto message....
Dear up118149849

Thank you for your request.
We understand your concerns about the money and will do everything possible to make sure that you receive the funds.
Please, note that the deposit/withdrawal transaction has been initiated less than 10 days ago. If you still do not receive the payment after 10 days, please, submit a request again, and one of our support members will assist you.

We are grateful for your understanding. Our team is working hard on cutting the backlog and guaranteeing reasonable processing times for each and every transaction.

Thank you for your patience,
CEX.IO Team
--------------------------------------------------------------
up118149849 ticket 695721

Feb 26, 11:26 GMT

It's been 12 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Now 20 banking days...

Margret (CEX.IO)

Feb 26, 11:39 GMT

Dear up118149849,

Thank you for your request.

We see in the activity history that your withdrawal has been fully completed from our side:

2018-02-14 11:05:21   -438.48 USD   0.00   WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-XXXX Completed

Please note that it may take up to 20 banking days (weekends are not counted) for banking system to process the payment. This time depends on your bank and the correspondent-bank involved. Therefore, we kindly ask you to wait.

In case you do not receive your funds within the mentioned time frames, please let us know.
Best Regards
Margret
Support Team
Good job and reserved for 30 banking days.. thx..

First time trying to withdraw by wire transfer - 10 days passed and payment status is still verification.
When are you going to send it (withdrawal id #5656923266) ?

If you are not able to send my payment - cancel it and return to balance, I will withdraw another way.

Very unhappy with this situation.

Please accept our sincere apologies on the matter. Our tech team is currently working on the issue to resolve it in the shortest time possible.

Дoбpый вeчep! Bтopыe cyтки нe мoгy вывecти cpeдcтвa нa кapтy!! Oт пoддepжки нa мoи пиcьмa тишинa, никaкиx cooбщeний o пpoблeмax нa биpжe нeт.
Cтpaницa вывoдa yпopнo пишeт  error_field_value, xoтя вce пoля зaпoлнeны вepнo.
Moя кapтe вepифициpoвaнa, я yжe вывoдилa дeньги, a ceйчac тaкaя зacaдa и никaкoй peaкции oт cлyжбы пoддepжки.
мoй up112595455

Dear Cex.io

Stop soliciting this SCAM company - Crypto Capital!

It's been over 10 weeks since I placed order to withdrawal $ 9 890 from the scam Capital!!!
No rely, No money, No northing!!! WTF!!?? What's the difference between SCAM and 2 months delay with total ignoring from Crypto Capital and...
And you guys wash your hands writing "we're not responsible [for money Crypto Capital embezzled]".

Remove this SCAM from you nice looking website so people won't be f#ucked up by your scam partner  - Crypto Capital...

I'm fed up with this shit... going to public!

Just use telenor bank and send directly to your card. It takes less time to get the money than it takes to get email that you got money. Its instant.

Fee is 3.5$ + 1.2% and minimum is i think like 20$ if im not mistaken. But ofc because of that 3.5$ its not rly worth it to wd less than 100$

Id like to ask how long doest it take to withrawal fiat to Serbian bank account ?
what the minimum ? (Euro)
im totally verify ,im just about to send my first transaction.

thanks

I use CEX and was not problems at all. I fill up small amounts through visa and all well

Card verified and bank account too. Need to deposit for whithdrawal...