Topic: CEX.IO SCAM - page 10. (Read 8830 times)

What about me?

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.

Unfortunately, we can't help you at this stage, you have to provide our Compliance with the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

No progress on verification.
No progress on missing BCC.

Our apologies, usually our users don't have any difficulties with providing documents to Compliance on their source of funding. We asked our Compliance provide you with more detailed information on what kind of document they need or send you the reference.

Alright, let me repost a sample then.

CEX support: "In order to proceed with the procedure, I kindly ask you to provide us with a bank statement that shows your funds movement for the last 3-6 months and amount of your savings shown in it to support information about your source of funds. Also, please clarify what is the origin of your savings, what funds were used to accumulate them? Please note that it is absolutely necessary for us to receive this information to see your funds origin."

Me: "No problem, which bank account of mine do you need the statement from? Also, is it good enough if you see 100EUR
worth of savings in there? If not, how much would you need to see to get past this procedure? The origin of my savings is mainly full-time work. Am I supposed to present you with payslips for the last 10 years or what exactly?"

CEX support after 3 months: "In order to check your funds origin, we kindly ask you to send us screenshots that show your trading activity on other exchanges: deposits, trade operations, withdrawals to CEX.IO.  Additionally, please tell us what is the origin of the funds you originally use for crypto trading. Kindly provide supporting documents to confirm your words."

Me: "Which exchanges? What trades? How many deposits and withdrawals?"

CEX support after 3 weeks: "you were asked to send us screenshots that confirm your trading activity on other exchanges: were you bought crypto to deposit it to your CEX.IO.
Also we need to know origin of the fiat funds you used to purchase you crypto funds: were, when and how you obtained them? Please add supporting documents to confirm your words."

And so on and so forth.

Would you mind explaining the following:

1. Why does it take your support 3 months to reply to a simple question?
2. Why are they avoiding giving any specifics on the documents required?
3. What exact documents do you need to get past the procedure? Please provide the list in the form: issuing authority, period covered, information required.

Finally, when can I expect BCC forked from locked BTC deposits to be booked to my account?

Dear user, you have not been sent an automatic reply. You asked us the question and you get the specific explanation from our compliance team. At the moment you just need to provide us documents our specialist asked you. Unfortunately, according to our rules, we can't repost it here because it means opening your secure information.

I did, just to see it got updated with the same useless information I received a month ago and a month before and a couple months before that. It's responded to by either a robot or somebody, who can't read English or maybe simply by somebody, who runs scam business and doesn't bother to respond reasonably.

Rather than responding with "please check your ticket" to everybody, would you care explaining publicly why you're firm has been continuously struggling with fiat withdrawals
and why you're playing cat and mouse with the customers on KYC/AML forms, which you obviously have no intent of processing?

I'm still waiting for my missing BCC after which I'm out of this exchange. One customer lost, but you still have a chance to lure many more by bringing this case to a happy ending.

Dear User, please check your ticket, we've updated information there.

Mr. CEX, I'd appreciate if you could read at least until the first full stop. The issue was only PARTIALLY resolved and hasn't seen any progress for weeks as usual.

Please check your ticket in your account in CEX.IO

Dear user, sorry for this inconvenience, we'he send the inquiry about your withdrawal

Dear user, we are glad that the issue has been resolved. If you have any further question please don't hesitate to ask in a ticket or here. Have a nice day!

Mr. CEX, to your credit, I must admit there was some traction on #306213 after your last intervention, but it hasn't been resolved fully and your people reverted to what they're best at - they clammed up completely and didn't give a sign of life since two weeks. You still owe me several thousand euro worth of BCC, so I'd appreciate if somebody could wake them up or call back from vacation to get the work done. As much as I like the exchange's trading solutions, the quality of support is nothing but atrocious and dangerously reminds me of Mt. Gox in their final days.

I hope they will fix this problem asap.Try to contact with  forum account of support.Maybe they are able to solve this problem through forum.

yeah everybody is setisfied before you face some issues. i was like that as well...

today i got another email  look like others i got before but i hope it will fix my issues at this https://preview.ibb.co/bVBqPQ/5_B6117_EF_3_D75_41_AA_81_F7_8_E29_FFD09_AD3.jpg

I am really feeling comfortable with Cex.io.There is almost second to none feature on this great exchange: Instant withdraw funds to any Visa/Mastercard. I love this function and believe me i dont have any connection with this exchange(This isnt paid post or something like that).

yes sure, request# 183165

I can't understand why people still uses CEX with so many great exchanges out there.

Could you please send you ticket number. We will check your case with our support team and return to you.Thank you in advance.

ticket which takes FOREVER to solve, like mine?