The letter from the support officer, taken together more than a month ago, as the exchange can not simply return the money back to the bank account, all the questions, some answers clarifying the situation, no confirmation that the transfer was made
https://preview.ibb.co/iue7Tm/bh_f.jpg
We have escalated the ticket to the responsible department. Please wait for the updates.
Gone are all the terms that your financial department gave, from the answers I hear only that the ticket is transferred from the department to the department, in fact, there are not any actions. Even confirmation that the money was sent back to the account only in writing, without any checks or receipts