Dont know if this is true as some people are claiming to still get money through their cards. If it was the case no payment methods would work.
However it would be nice if Cex could inform us whether this is true and if not provide some reassurance in some way.
Topic: CEX.IO SCAM - page 5. (Read 8810 times)
What.....if this is true, it makes sense why I have been waiting for my Bank redraw to go through since approval the 23th December and still no money on my account.
I made several e-mails to CEX.io with no response.
CEX.IO where is my money....
CEX please take a look at my ticket: 621257
I made several e-mails to CEX.io with no response.
CEX.IO where is my money....
CEX please take a look at my ticket: 621257
Dear Cex,
Some guy has who claims to work in one of France's biggest bank, that Cex has had all it's accounts frozen and is under investigation. Is this claim true? Could you shed some light on this accusations as it is very worrying to hear.
Some guy has who claims to work in one of France's biggest bank, that Cex has had all it's accounts frozen and is under investigation. Is this claim true? Could you shed some light on this accusations as it is very worrying to hear.
I am in no way linked to cex. I too am waiting for my £20k which hasn't arrived for over a month. I'm just trying to stay positive here. Let's hope they pay out.
Cex as you are not replying to my tickets. I asked if you could redund my withdrawal back to my cex account so I can buy cryptos and withdraw my money on a different exchange.
My user i.d is
up110944236
Cex as you are not replying to my tickets. I asked if you could redund my withdrawal back to my cex account so I can buy cryptos and withdraw my money on a different exchange.
My user i.d is
up110944236
Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.
They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.
They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.
Oh god, another one, it must be Vitaliy himself.
Mr. Kedyk, tell us if you also hired Crypto Capital to handle tech support for CEX and reply with nonsense once every two months?
Or maybe they're to blame for robbing people of Bitcoin Cash as well?
The paperwork is already in the works, we'll soon see how much your scammy business is worth in the UK.
Would you please be so kind as to clarify what do you mean by "robbing people of Bitcoin Cash as well"?
Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.
They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.
They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.
Oh god, another one, it must be Vitaliy himself.
Mr. Kedyk, tell us if you also hired Crypto Capital to handle tech support for CEX and reply with nonsense once every two months?
Or maybe they're to blame for robbing people of Bitcoin Cash as well?
The paperwork is already in the works, we'll soon see how much your scammy business is worth in the UK.
Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.
They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.
They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
We have escalated the case to the Finance department. Please wait for the updates.
Well my ticket just got marked as solved. Well Done!
And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket.
Here the copy paste:
Quote
Dear XXXXX
Now we actively solve your tickets in several streams.
=You can help us very much if you carefully read the following information=
If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".
1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.
2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.
3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.
4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.
5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.
If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.
Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.
We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team
Now we actively solve your tickets in several streams.
=You can help us very much if you carefully read the following information=
If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".
1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.
2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.
3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.
4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.
5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.
If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.
Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.
We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team
NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time.
Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff.
This is utterly abhorrent.
31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard."
31 days I am waiting, but you remind me it takes 3 days. Very helpful.
Whoever answered my ticket with that reply and then marked it as solved needs to be sacked.
Or else, CEX truly is a SCAM!!!
Please, can someone who actually cares take a look at my tickets:
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
BiggerDude
We are sorry for the issue, this may have been a result of the incorrect algorithm application. As for now, you have received the response from the Finance department abuout the details of your transaction. Please check it with your bank.
hahahah!!!!
I just received a copy and paste answer - the EXACT same response I already received from Dec 26.
So basically, a month later, and I get the same reply.
Please - SOMEONE NEEDS TO READ THE TICKETS!!!!
Cex is holding our money voluntarily and will possibly disappear with it. My £20k is still missing it was withdrawn on the 23rd December. It's been a month and no money to be seen. My bank has told me nothing is pending and that swift does not take 20 banking days.
There seems to be some people with smaller amounts getting paid. People who did a withdrawal after some of us. Maybe they are paying out some money not large amounts to make it seem legit and bait others into there dodgy scheme
If they pay me back I'll remove all my negative posts and write positive posts until then I'll make sure people avoid them.
up110944236
There seems to be some people with smaller amounts getting paid. People who did a withdrawal after some of us. Maybe they are paying out some money not large amounts to make it seem legit and bait others into there dodgy scheme
If they pay me back I'll remove all my negative posts and write positive posts until then I'll make sure people avoid them.
up110944236
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
We have escalated the case to the Finance department. Please wait for the updates.
Well my ticket just got marked as solved. Well Done!
And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket.
Here the copy paste:
Quote
Dear XXXXX
Now we actively solve your tickets in several streams.
=You can help us very much if you carefully read the following information=
If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".
1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.
2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.
3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.
4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.
5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.
If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.
Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.
We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team
Now we actively solve your tickets in several streams.
=You can help us very much if you carefully read the following information=
If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".
1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.
2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.
3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.
4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.
5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.
If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.
Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.
We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team
NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time.
Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff.
This is utterly abhorrent.
31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard."
31 days I am waiting, but you remind me it takes 3 days. Very helpful.
Whoever answered my ticket with that reply and then marked it as solved needs to be sacked.
Or else, CEX truly is a SCAM!!!
Please, can someone who actually cares take a look at my tickets:
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
BiggerDude
We are sorry for the issue, this may have been a result of the incorrect algorithm application. As for now, you have received the response from the Finance department abuout the details of your transaction. Please check it with your bank.
Dear Cex, you have been holding my fiat withdrawal transaction for up to usd$40k since dec 19 2017. Your confirmation sent on Dec 26 and nothing happen hereafter. I have been asking your support nicely but i don’t even receive any concrete reply. It’s has been a month and counting. Please attend to the issue swiftly or I will post on every forum of your incompent service
My Id is up110030084
Request 562235
My Id is up110030084
Request 562235
We will try to speed up the resolution of the issue.
Speaking loudly in this forum but not doing the actual work will not help. We require immediately solution.
Here you go, so much for "incorporated in the UK":
https://i.imgur.com/HkmCOAl.png
The "war zone" is obviously Donbass, Ukraine and you may only wonder whether the money they steal on CEX is then spent on director's new shoes or arms and munitions.
Speaking of which, should you want to discuss your concerns with Mr. Lutskevych or Mr. Kedyk maybe first try knocking the doors of 20 Discovery Dock Apartments in Canary Wharf,
although I highly doubt these scumbags use it for anything other than mail.
https://i.imgur.com/HkmCOAl.png
The "war zone" is obviously Donbass, Ukraine and you may only wonder whether the money they steal on CEX is then spent on director's new shoes or arms and munitions.
Speaking of which, should you want to discuss your concerns with Mr. Lutskevych or Mr. Kedyk maybe first try knocking the doors of 20 Discovery Dock Apartments in Canary Wharf,
although I highly doubt these scumbags use it for anything other than mail.
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.
We have escalated the case to the Finance department. Please wait for the updates.
Well my ticket just got marked as solved. Well Done!
And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket.
Here the copy paste:
Quote
Dear XXXXX
Now we actively solve your tickets in several streams.
=You can help us very much if you carefully read the following information=
If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".
1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.
2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.
3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.
4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.
5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.
If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.
Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.
We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team
Now we actively solve your tickets in several streams.
=You can help us very much if you carefully read the following information=
If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".
1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.
2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.
3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.
4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.
5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.
If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.
Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.
We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team
NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time.
Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff.
This is utterly abhorrent.
31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard."
31 days I am waiting, but you remind me it takes 3 days. Very helpful.
Whoever answered my ticket with that reply and then marked it as solved needs to be sacked.
Or else, CEX truly is a SCAM!!!
Please, can someone who actually cares take a look at my tickets:
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
BiggerDude
I have 300,000 EUR blocked in "Bank Transfer Completed" and "SEPA Bank Transfer" with no updates for 2 weeks and no money in my bank account.
Their support is saying they are working around the clock and it will take extra time but does not say how much.
At this point I don't think I will ever be receiving this kind of money from cex.io and I am thinking to talk to a proper legal firm that can start a legal action.
My guess is they don't have enough cash to process all withdrawals and are waiting to cash in from ETH and BTC sales.
Their support is saying they are working around the clock and it will take extra time but does not say how much.
At this point I don't think I will ever be receiving this kind of money from cex.io and I am thinking to talk to a proper legal firm that can start a legal action.
My guess is they don't have enough cash to process all withdrawals and are waiting to cash in from ETH and BTC sales.
300k? O'boy!
You will definitely receive your money. The processing just requires additional time to be processed. You can tell us your user ID, and we will try to investigate with the Finance department on the status of the payment.
The only way these people listen is when you sit in their pockets, and the best way to do that is by exposing them their scam to the public...
https://www.reddit.com/r/CryptoCurrency/comments/7rodem/no_updates_for_over_two_weeks_user_waiting_for/
I'm taking this one to Reddit...
I have 300,000 EUR blocked in "Bank Transfer Completed" and "SEPA Bank Transfer" with no updates for 2 weeks and no money in my bank account.
Their support is saying they are working around the clock and it will take extra time but does not say how much.
At this point I don't think I will ever be receiving this kind of money from cex.io and I am thinking to talk to a proper legal firm that can start a legal action.
My guess is they don't have enough cash to process all withdrawals and are waiting to cash in from ETH and BTC sales.
Their support is saying they are working around the clock and it will take extra time but does not say how much.
At this point I don't think I will ever be receiving this kind of money from cex.io and I am thinking to talk to a proper legal firm that can start a legal action.
My guess is they don't have enough cash to process all withdrawals and are waiting to cash in from ETH and BTC sales.
300k? O'boy!
You will definitely receive your money. The processing just requires additional time to be processed. You can tell us your user ID, and we will try to investigate with the Finance department on the status of the payment.
I'm taking this one to Reddit...
Cex is good exchange. Near christmas i get my credit card withrowal next day. Bank transfers arrives usually 1-2 weeks. Only few transaction could be solved slower because cex use mt-103 form to locate the problematic transactions and it's quite hard to get it from some bank. But these rules understandable.
Lol...
https://www.reddit.com/r/btc/comments/7qsndd/update_on_my_missing_usd_34000_with_cexio/
Tell that to those guys that are waiting for months after their funds...
I have funds stuck now for 31 days with no replies and no resolutions.
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be best.
Please, help!
I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.
The transaction details are:
2017-12-19 04:28:41 1354.75 USD Credit card: XXXX-XXXX-XXXX-3670 Completed
I have tickets with ZERO replies from 14 days ago
ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.
I need some serious help with this.
I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.
At this stage, even a cancellation of transfer and place back into my CEX account would be best.
Please, help!
I have 300,000 EUR blocked in "Bank Transfer Completed" and "SEPA Bank Transfer" with no updates for 2 weeks and no money in my bank account.
Their support is saying they are working around the clock and it will take extra time but does not say how much.
At this point I don't think I will ever be receiving this kind of money from cex.io and I am thinking to talk to a proper legal firm that can start a legal action.
My guess is they don't have enough cash to process all withdrawals and are waiting to cash in from ETH and BTC sales.
Their support is saying they are working around the clock and it will take extra time but does not say how much.
At this point I don't think I will ever be receiving this kind of money from cex.io and I am thinking to talk to a proper legal firm that can start a legal action.
My guess is they don't have enough cash to process all withdrawals and are waiting to cash in from ETH and BTC sales.
300k? O'boy!
You will definitely receive your money. The processing just requires additional time to be processed. You can tell us your user ID, and we will try to investigate with the Finance department on the status of the payment.
User id is: up109803115
We have escalated your case. Please, wait for the updates.
Dear Cex, you have been holding my fiat withdrawal transaction for up to usd$40k since dec 19 2017. Your confirmation sent on Dec 26 and nothing happen hereafter. I have been asking your support nicely but i don’t even receive any concrete reply. It’s has been a month and counting. Please attend to the issue swiftly or I will post on every forum of your incompent service
My Id is up110030084
Request 562235
My Id is up110030084
Request 562235
We will try to speed up the resolution of the issue.
My USER ID IS up109516904
Its been nearly 3 months and I have yet to receive a 10,000 USD wire transfer from CEX.IO that they said they would be returning because of non-compliance reasons unexplained. I have submitted multiple requests and get the same 'too busy to process your request be patient automated messages about a week later'. At one point they claimed the bank even returned the wire transfer to them because they needed a swift code again. Besides many complaints on this site about them, the real reason I am certain that this is fraud is because my bank investigated the wire by sending out a telegram probe to their bank and discovered that not only had they never attempted to return the funds but that their financial department refused to answer the inquiries. I have already contacted UK based Fraud Alert detectives and will be booking a flight to England to visit in person if this isn't resolved within a week. I can be reached at [email protected] if anyone would like to ask anything or if anyone affected would like to help organize a class-action lawsuit against CEX.IO.
If this is CEX.IO reading this, my user ID is up109516904 and id kindly suggest you resolve this matter without further ado!
Its been nearly 3 months and I have yet to receive a 10,000 USD wire transfer from CEX.IO that they said they would be returning because of non-compliance reasons unexplained. I have submitted multiple requests and get the same 'too busy to process your request be patient automated messages about a week later'. At one point they claimed the bank even returned the wire transfer to them because they needed a swift code again. Besides many complaints on this site about them, the real reason I am certain that this is fraud is because my bank investigated the wire by sending out a telegram probe to their bank and discovered that not only had they never attempted to return the funds but that their financial department refused to answer the inquiries. I have already contacted UK based Fraud Alert detectives and will be booking a flight to England to visit in person if this isn't resolved within a week. I can be reached at [email protected] if anyone would like to ask anything or if anyone affected would like to help organize a class-action lawsuit against CEX.IO.
If this is CEX.IO reading this, my user ID is up109516904 and id kindly suggest you resolve this matter without further ado!
We are sorry for such a delay time, and we think it is unacceptable. We have escalated the case to the Finance department. Please, wait for an update.
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