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Topic: CEX.IO SCAM - page 9. (Read 8810 times)

newbie
Activity: 22
Merit: 0
November 22, 2017, 01:53:44 PM
#52
I dare say, that all ICO projects need to publish their audit report. This will increase their transparency and confidence, is not it?
Who has any thoughts on this issue?
I agree with your statement. I actually think that it is a good idea.And do you know any companies that can provide audit?
newbie
Activity: 42
Merit: 0
November 22, 2017, 12:01:23 PM
#51
I dare say, that all ICO projects need to publish their audit report. This will increase their transparency and confidence, is not it?
Who has any thoughts on this issue?
newbie
Activity: 22
Merit: 0
November 22, 2017, 10:59:06 AM
#50
Quote
... also, please clarify what is the origin of your savings ...
Sucks to send money to someone (who is not the state, the police, judge, etc), and then in order to use them, you are asked what is the origin of your savings ... disgusting.
What if you made that money from illegal activities ? Dos that mean CEX.IO owns the money ?
newbie
Activity: 26
Merit: 0
November 22, 2017, 09:07:22 AM
#49
Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:



Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454

Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.


UPDATE 1:

I got a new Ticket id: 405949

"I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter.

Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios."

1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent?

2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?

I'll keep this updated once problem is solved...
newbie
Activity: 26
Merit: 0
November 22, 2017, 06:11:53 AM
#48
Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:



Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454

Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.
newbie
Activity: 7
Merit: 0
November 20, 2017, 01:13:29 PM
#47
My issue still not resolved, Mr Cex replying here, but nothing changes in tickets system
newbie
Activity: 7
Merit: 0
November 17, 2017, 08:15:36 AM
#46
Mr. CEX
I write an PM, two PMs, please check. Thank you!
CEX
legendary
Activity: 1227
Merit: 1003
November 16, 2017, 11:00:03 AM
#45
Anyone? Hope it works

Dear user, sorry for the delay, we will check your issue nearest time.
newbie
Activity: 7
Merit: 0
November 16, 2017, 03:22:10 AM
#44
Anyone? Hope it works
newbie
Activity: 7
Merit: 0
November 15, 2017, 10:58:05 AM
#43
Hello Mr. CEX,

Maybe I found a place where someone from your team can reply me?
Please, take a look at tickets: 387973, 388989, 394957, 395314
It's all mine tickets, and all about one issue, where ±124BTH DEPOSIT(not withdraw, yes, DEPOSIT) not funded into account and still pending for 5+ days.
If you can't deposit it - okay, just send back to Bittrex, as I asked around 10 times already. That's all.

Hope here someone from management or marketing team read this message and write me back in ticket system, because all I received is:

===============
I have escalated the query to the compliance department. The compliance officer in charge will look into this matter and get back to you soon.

Your patience will be highly appreciated.

===============


It's was Saturday message from support.

Guys, I'm really losing money, let's figure it out and show community that you are trusted company.

Thank you and thanks forum members for this topic.
Everyone have a nice day.
newbie
Activity: 39
Merit: 0
November 14, 2017, 02:47:02 PM
#42
As far as I can gather - the whole point is about providing a set of documents that will unlock the funds and close the issue. Why not do that and get over this trouble?

Maybe because CEX has been unable to provide a list of such documents for well over 6 months now?

Quote
Both parties seem interested in resolving it.

I highly doubt it - see above.
newbie
Activity: 159
Merit: 0
November 14, 2017, 05:33:31 AM
#41
As far as I can gather - the whole point is about providing a set of documents that will unlock the funds and close the issue. Why not do that and get over this trouble? Both parties seem interested in resolving it.
sr. member
Activity: 294
Merit: 250
November 13, 2017, 05:35:39 PM
#40
Yep, another "we need unlimited amount of documents to unlock your funds" - SCAM
CEX
legendary
Activity: 1227
Merit: 1003
November 13, 2017, 05:12:11 AM
#39
So here you go, the concluding words from CEX: they won't unlock the account until they receive the documents, but what documents they need they're unwilling to tell  Shocked and several thousand worth of BCC they pocketed on the occasion they would silently pass over.


Well, everybody draw your own conclusions on what this business is all about. For much more examples of scamming operations from CEX go to the main thread on this forum.

Dear user, if you have any questions on the documents you need to provide, please ask, we and support are here to help you. As long as you not asking us, we are making the conclusion everything is clear to you. Please pay  attention to the terms of use section which is open to all users https://cex.io/terms
newbie
Activity: 39
Merit: 0
November 11, 2017, 04:44:35 AM
#38
So here you go, the concluding words from CEX: they won't unlock the account until they receive the documents, but what documents they need they're unwilling to tell  Shocked and several thousand worth of BCC they pocketed on the occasion they would silently pass over.


Well, everybody draw your own conclusions on what this business is all about. For much more examples of scamming operations from CEX go to the main thread on this forum.
CEX
legendary
Activity: 1227
Merit: 1003
November 10, 2017, 12:18:25 PM
#37
No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance with the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

I have asked my questions multiple times over email and also posted them in this very forum thread. Can you expand on what's the point of sending the same the nth time over PM?

Aside from the account verification topic, when can I expect the missing BCC?

Any input, Mr. CEX?

Or does it make sense to make this thread bold and sticky as a warning?

Unfortunately, we cannot provide you further assistance as long as you have been asked to provide documents to our Compliance. Your question will be resolved as soon as they get it. We asked you to PM us in case you need any questions about documents.
newbie
Activity: 39
Merit: 0
November 09, 2017, 03:03:26 PM
#36
No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance with the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

I have asked my questions multiple times over email and also posted them in this very forum thread. Can you expand on what's the point of sending the same the nth time over PM?

Aside from the account verification topic, when can I expect the missing BCC?

Any input, Mr. CEX?

Or does it make sense to make this thread bold and sticky as a warning?
newbie
Activity: 39
Merit: 0
October 30, 2017, 03:25:57 PM
#35
CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

All you can guarantee, my friend, is that they didn't scam you and only you. Unfortunately this exchange has much more users to play with.
newbie
Activity: 39
Merit: 0
October 30, 2017, 03:11:58 PM
#34
No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance with the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

I have asked my questions multiple times over email and also posted them in this very forum thread. Can you expand on what's the point of sending the same the nth time over PM?

Aside from the account verification topic, when can I expect the missing BCC?
newbie
Activity: 39
Merit: 0
October 30, 2017, 10:33:30 AM
#33
No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance we the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

What about me?

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.

CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

My issues/problems/cases has been solved and took CEX.IO Just only 1 business day (they promise not more then 3)

So, anyone facing withdrawal problem like me I suggest from my own experience that just be patience and wait as they said.

They truly got a huge load of customer problems and I think they might just lack of people to handle a lot of this load especially withdrawal problem is a sensitive case for financial department to clearly investigate and solve with the bank one by one for each customer and there working environment might not a kind of rushing but going slowly and yes I agree with you guys for the fact that you facing and requesting something to CEX.IO and got a very slowly unusual feedback is currently a con of this exchange.

BUT, as one of the innocent customer and I'm not with any side I type with truly out of my heart and facts from my own experiences (you can check my profile that I'm just normal customer came cross to CEX.IO and used it), And I have did read all over the bad and long wait review from more than 100+ reviews and pages from bitcointalk forum. I also did research in all kinds of these channels, you see I do a lot of work to make my problem with CEX.IO accomplished happily and it became true and it is one of the success case.

What I have did:

1. Bitcointalk 4 topics at a row
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

PS. If some one, my friend, need a talk or information from my experience, please feel free to chat.
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