Topic: CEX.IO SCAM - page 2. (Read 8830 times)

Dramatical change.

CEX.IO is an LEGIT for NOW.

They sent me $1000 ($996 arrived since $4 is an fee)

I'm now awaiting $208 ($204 to arrive with $4 fee)

CEX.IO didn't lie, money arrived through 3 banking days, CEX.IO gave me codes for bank transactions, every kind of info.

Big respect for CEX.IO.

I'm sorry for my bad words CEX.IO.

Let's see what will happend.

Whatever happend I will report here so people over the world wich are interesed into CEX.IO can be informed by have benefits or lose.

I would be happy to people know if CEX.IO is legit so I can bring more customers to CEX.IO.

Sincerely Mihajlo R wich recieved $1000 from CEX.IO and now awaiting rest $208.

Proof: http://prntscr.com/l11f0s

They gave me some numbers but nothing came yet and it's day 3.

Dear boxero,

We are sorry that you had an unpleasant experience with our platform and we will try to help you.

As you have mentioned, your transaction was initiated on the 27.9.2018 and it was successfully processed from our side. You will receive your payment, once it will be handled by a banking system. As you were informed by our customer support, card withdrawal may take up to 3 banking days and we want to highlight that weekends are not considered as a banking day.

Regarding your withdrawal of 208 USD. First attempt was declined but you have successfully withdrawn the rest of your funds on the next day.

We have located your ticket and as we can see, your case was forwarded to another team because your case needed additional attention from another department, and your request was escalated, processed and replied.

We value all of our customers and do our best in order to help them and we would like to emphasize that we are not any kind of scam, we are an official and legit company, based in the UK with all necessary licenses and certificates that can be checked by the following link:

https://cex.io/legal-security

Please be informed that we cannot discuss cases of our other users with third parties, but you can be confident that all mentioned issues were processed accordingly and we never ignored queries from our customers.

We kindly ask you to wait some more time, we are sure that you will receive your transfer soon.

Feel free to contact us in case of questions.

My user id is: up121904032

Day 27.9.2018 I have sent 0.186 BTC to my CEX.IO wallet, since I wanted first to test them ( I was curious do CEX.IO lie since nobody like to get scammed) because I would invest more if CEX.IO were legit.

Next step was exchanging from BTC to USD in trade section, after that I added my Visa card, verified it and ofcourse account state was changed from basic to verified.

Same day 27.9.2018 I committed withdraw of $1000 to my linked Visa ($996 should have arrive and $4 is fee).

Today 30.9.2018 I STILL DIDN'T RECIEVED ANY MONEY wich I did withdraw to my linked card. CEX.IO is NOT RESPONDING on my tickets.

$208 has been left into my CEX.IO balance and I thought I should withdrawn those funds too. After committed withdrawn CEX.IO rejected with no reason at all.

I sent an message to customer service and I recieved trash reply.

All what I get is junk and trash replies like:
- "Thank you for contacting us. I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance. Your patience on this matter is greatly appreciated. Thank you for understanding. Best regards".

Now after recieving trash reply I committed again same withdraw with same amount of money $208 and funds were automatically approved wich is sketchy.


CEX.IO don't give a sh*t to solve customers problem, their customer service is real trash since CEX.IO stealing from their customers wich is proved by MINE and other customer situations with them.

If I lie those people wich explaining their own problems with CEX.IO are not lying, CEX.IO is goddamn SCAM.

What CEX.IO is trying is to SCAM then if someone is reporting CEX.IO then CEX.IO would refund the customer but only the customer wich committed report

Scam situations & reports by customers:
- https://www.reddit.com/r/cexio/comments/7z35m8/is_cexio_scam/
- https://www.reddit.com/r/cexio/comments/7o3rn3/scammed_by_cexio/
- https://www.reddit.com/r/cexio/comments/6v40s3/this_whole_cexio_is_a_scamsituation/
- https://www.reddit.com/r/Bitcoin/comments/8nddci/scam_from_cexio/
- https://bitcointalksearch.org/topic/is-cexio-a-scam-2181158
- https://bitcointalksearch.org/topic/cexio-scam-alert-2797855
- https://bitcointalksearch.org/topic/cexio-scam-beware-filing-a-complaint-2756135
- https://bitcointalksearch.org/topic/is-cexio-a-scam-bank-withdrawal-never-arrives-2726508

What else I can say, CEX.IO is recuriting BOTS and their strategy to create new threads with next names and smilar like that:
- PROOF CEX.IO is legit
- PROOF CEX.IO are not scam
- PROOF CEX.IO refunded me

All this can be seen on the link down below:
- https://bitcointalksearch.org/topic/alert-cexio-is-not-scam-or-fraud-100-i-can-guarantee-from-my-own-exp-2331480

CEX.IO is trying to boost their own reputation, those profiles lies over the internet forums, CEX.IO are creating youtube videos and CEX.IO lie on those videos:
- CEX.IO is great
- CEX.IO is not a fraud
- CEX.IO is legit
- CEX.IO is not scam

Everyone of us who had any experience with CEX.IO know is trash on earth since much people got burned by CEX.IO.

Here you can see history of my funds:
- https://imgur.com/a/ykuE0yz

I even commented on YouTube videos about my payment status and what happend is funny actually.

I've been blocked by those uploaders of videos where I left the comment and warned via PM.

I'm giving you an advice as to my son, NEVER use CEX.IO for anything, CEX.IO are SCAM and only a SCAM, CEX.IO will try to feed you with low fees for CC or no fees at all for bank transfers (SEPA).

And as we know for their scamming, CEX.IO will probably as  sh*t-trash human counter-use your documentations wich you've sent for verifcation proposes for their criminal proposes (Fraud).

God bless you who got scammed like me and we will get them, day by day we are closer to them, at least if we don't FATE and KARMA will do their job for them.

Sincerely Mihajlo R from Serbia wich has been SCAMMED from CEX.IO for $1208 while withdawing funds to linked card.

Dear snowping,

Thank you for letting us know that your issue was solved.

In case you will have any other questions - feel free to contact us!

Dear all,

Actually, my problem could finally be solved by CEX.io and my money was transfered to my bank. After all, it seems CEX.io is legit and I need to apologize for the accusation.

Kind regards, Joël

Dear snowping,

Thank you for your request.

We are glad to inform you that our General Support team has already checked your tickets and replied to you.
 
Please feel free to contact us in case you need our assistance.

Ok, thanks for getting back to me.

Please also look into my support requests as I currently cannot login to my account. My original support request number is 620159 and since I've never heard back from you I just created a new one 787492.


Thanks for processing, I just started a wired transfer. Let's see...

Dear snowping,
Thank you for your comment.

The abovementioned withdrawal was cancelled and returned to your CEX.IO account balance. Unfortunately, we had some issue with wire transfers processing at winter time, hence, we were forced to reject all the USD wire withdrawals. For more information on this matter please get acquainted with the next article: https://blog.cex.io/news/gbp_usd-16971 Please login to your CEX.IO account and initiate another wire withdrawal.

Please take our apologies for the inconvenience caused.

In case any further assistance is needed, you are free to contact us 24/7 via next communication channels:
https://support.cex.io/hc/en-us/requests/new - our Help Centre
https://www.facebook.com/CEX.IO - our Facebook page
https://twitter.com/cex_io - our Twitter

If you are legit please proof it! I have a pending withdrawal for USD 22476.96 since December 2017! My account is up114246314 and I have never heard back from you.

Dear carlosgeorge,
Thank you for your comment.

Let me assure you, that our exchange is a legal licensed company working in the UK jurisdiction and complying with the highest finance security standards. For more information please get acquainted with our Legal and Security information: https://cex.io/legal-security

Kindly note, that card withdrawals processing takes up to 3 banking days and status "Compleated" in your transactions history means that the concerned withdrawal was successfully processed on our side and went to a card payments provider for further actions.

In order to be more specific about your concern, please provide us with your user ID so we can identify your account and check your recent withdrawals or send an appropriate request to our General Support team, which is working for our user's convenience 24/7, via Help Cente: https://support.cex.io/hc/en-us/requests/new

Looking forward to your reply.

I have been using cex.io since 2017, but now i have several Visa Withdrawl transactions completed but not recieved by my bank.

This is all scam...

Dear GeneralJarmen,

We are glad to inform you that your deposit has been successfully refunded back to your bank account.

Please accept our apologies for such a delay in resolving the issue and for all the inconveniences caused.

Should you need any further assistance, please feel free to contact us.

Dear werbylo,

Thank you for the information provided.

With regard to your card withdrawal issue, kindly be informed that such requests should be under the investigation of our Finance Team. Thus, I kindly advise you to submit a request to our Support Team on this matter via the following link: https://support.cex.io/hc/en-us/requests/new

Please be also informed that all international payment card transfers rely on automatic conversions in order to make payments successful. If a payment card is allowed to make international transaction the funds are automatically converted to the required currency at bank rates. Thus, USD should be converted to EUR while being credited to your card. But, as it depends on your card type, you may also clarify this information with your bank.

Thank you for your understanding and cooperation in advance.

Dear snortlax,

Thank you for the information provided.

We completely understand your frustration on this matter and you are totally right - it shouldn't take that long.

Let me emphasize that CEX.IO is fully registered legal company. It is absolutely excluded that we are trying to scam you. Your money won't be lost in any case.  All our users always receive their funds. And the resolution of this issue is the matter of time.

Please rest assured that we spare no effort to resolve it as soon as possible.  We are in close contact with our financial partner and do our best to speed up the process of investigation. We have made several inquiries about the issue and currently we are expecting the resolution from their side. If only everything depended on us,  we would have fixed this much sooner.

Our Finance Team will inform you immediately once there is an update.

Please accept our apologies for all the inconveniences the issue might have caused you.

What Happened::
I've sent them 970 EUR via SWIFT on 4 December 2017.It was never processed into my balance. They cannot find it ever since. I have contacted with support and all they offer is more apologies. It has been nearly 7 months now.

ID
up111563346
@CEX.IO I want full refund+7 months of %1.55 interest+ 30 EUR SWIFT expenditure back. Then never to ever hear from you again.


Proof of payment:: This is MT-103 form they asked me to provide.
http://i67.tinypic.com/27xmeyx.jpg

Later they asked me to ask my bank for a refund. Their beneficiary rejected. Proof:
http://i63.tinypic.com/4u8j2r.jpg

Additional notes::
I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility.

Besides, money is the easiest thing to track in the world unless there are shady things going on (Their "third party" bank or themselves). while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes. Even a chimpanzee could have solved a customer ticket by now.

If you are another victim and they provide a website in your language you can file a FRAUD/SCAM complaint to your local police department or tech crimes department.

Finally DON'T send them anything other than coins. it seems only thing they hold on to and manage to do is their crypto market.

up106905262

2fa works perfect

can I send usd from my account to my euro card?

Dear werbylo,

We are sorry for the inconveniences with the card withdrawal.

We would be glad to help you. Kindly provide your user ID, so we can investigate the issue and find the solution.

Looking forward to hearing from you soon.

cex io Initial transaction was not found.

when I trying to withdraw usd from my account to my card

Dear GeneralJarmen,
Please accept our apologies for the inconvenience caused.

We can assure you that you will receive your money but we kindly ask you to understand that since the nature of cryptocurrency is still an unregulated feature within the bank industry, delays for cryptotransactions may appear.

Our team has sent an email to you recently with more detailed information on your issue.

We would like to highlight that your case is under the supervision of our finance department and it is checked by our specialists few times per day.
In order to provide you with more accurate information, we have sent a request to our payment provider and currently, we are waiting for a reply. Please be assured that we will update you as soon as possible.

Also, I kindly ask you to inform us once the funds will be available in your bank account.

Thank you for understanding.