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Topic: Changelly.com - instant exchange. VISA/Mastercard accepted. (Read 53169 times)

brand new
Activity: 0
Merit: 0
osing money on the internet is all too common these days, and I don't see why anyone should be ashamed to admit it. The frightening thing is that anyone can become a victim, regardless of intelligence. The good news is that there are recovery agencies that can help you get your money back; all you have to do is phone one that is reliable. I went online to look for help after losing money, and I came upon an article about victims' optimism. You can reach out to them by email (Freddictine AT consultant (.) c 0m). I decided to give them a chance, and I was pleasantly surprised by how professional and dedicated they were to getting all of my money back
jr. member
Activity: 82
Merit: 5
One month and 4 days for now; Changelly is  holding and using the funds that do not belong to them

[email protected]
www.DashBargain.com
jr. member
Activity: 82
Merit: 5
Hi Changelly team Smiley

It's been almost a month since you are holding our funds without any reasonable excuse . Is there anything you would like to explain, is there any update?  Smiley

[email protected]
www.DashBargain.com

legendary
Activity: 1932
Merit: 4602
I often exchanged coins on this service, the service has never let me down.
Transactions are very fast after my payment is confirmed.
I cannot buy a Polkadot coin. I do not find this coin on the exchange list, although I could have bought it a few weeks ago.
Is this a temporary lock or is this coin no longer available on your service?
Or am I having errors?
__
problem solved
dot- does not find in the search
DOT - OK
newbie
Activity: 10
Merit: 0
UPDATED: https://prnt.sc/10lp0wg  SS Of their reply ACKNOWLEDGING they saw the links I sent them.

I am going to post some accusations against Changelly that are UNDENIABLE,  so in reality,  they arent actually "accusations",  they are FACTS proven by both BTC and Firo ledgers as well as their OWN centralized DB ledger.  I dont know if this rises to the level of needed a "SCAM" thread or not, so I'm using their own service thread instead.

When the situation occurred,  I recognized it IMMEDIATELY and I began the 'support' process as early as I could since I knew that that possibility of the TX ID disappearing was extremely high which would result in my losing everything if I didnt get it documented early while the TX still existed.  However,  this situation does NOT excuse their actions at this point.  They could have been MUCH more forthcoming with truthful information and they chose to be deceitful and give run-around answers instead.  Decisions have consequences and they are going to learn this today.

So on Jan 20th 2021 I exchanged 0.00302680 BTC for 18.71027775 Firo via Changelly using a "Fixed" rate as seen in their TX SS below (https://prnt.sc/10lnupi).  That same day Firo had a MASSIVE 51% attack that re-orged an ENTIRE day's worth of TXs which included their TX of Firo from their Firo address (which in the end turned out to be a BINANCE address) to my Firo address.  I then tried to send that Firo to another address and it kept failing and I couldnt figure out why.  My wallet (Coinomi) reported that it was in my balance, but it kept aborting with an error everytime I tried to send it.  So I checked the TX id and it had changed from "Confirmed" to "Unconfirmed".  I have only seen that happen in 51% attack situations.  So I checked the Firo discord and noticed others were complaining about the same thing.  Then an hr later the dev for Firo confirmed that it was being attacked with a discord announcement.  After that announcement,  I quickly emailed Exchangelly to tell them about the situations and that they would have to re-send the TX as it was reversed.  I did NOT expect them to do this right away so I was very lenient on them and gave them PLENTY of time to rectify the situation.  But once Firo returned the attackers funds to all exchanges and I STILL wasnt refunded,  my patience with the situation ENDED.  I still have not received ANY kind of refund be it BTC or Firo.  They have BOTH.  Both the BTC ledger AND The Firo ledger confirms it.  Since Feb 2nd there has been NO EXCUSED for their continued reluctance to refund me in SOME manor.  So,  I'm here to share the story with others with the intent to HURT their reputation based SOLELY on decisions they made.  Had the attackers funds NOT been refunded,  I would be happy to take the loss and would have given them a pass (even if I was almost certain they didnt lose anything because I couldnt be 100% certain,  however that isnt the case here).

Here is a timeline of events:

Jan 20th 8:30am:  I make an exchange for BTC to Firo via Changelly
Jan 20th 1:14pm:  Firo confirmation TX comes in of completed Changelly TX
Jan 20th ~3pm: I try to transfer Firo to another address and it fails
Jan 20th ~6pm:  Reuben confirms 51% attack
Jan 20th 9pm:  First email to them.  They were courteous as was I.  I told them about 51% attack and what to expect in the coming days/weeks.  They reply with vague "technician" is looking into it.  (What they are "looking into", who knows,  theres nothing to investigate since its all in the ledgers)
Jan 20th: Attack is halted
Jan 21st:  I ping them for an update.  They return with the same "Technician is investigating" claim again.  Ok,  whatever.  It's still early.
Jan 21st:  Attacker comes back with a vengeance because Reuben was able to LOCK their funds in the address they consolidated it to and FAIL.
Jan 22nd:  Reuben starts a thread on Firo forums asking community what to do with the funds he locked up from the attacker.  I voted to release them to the attacker because I believe in decentralization,  not centralization even if it means I'm going to lose because of it.
Jan 24th:  Surprisingly out of the blue without me asking them they reply to me with "We have investigated the case with the exchange partner, so it looks like your transaction is being resent now.  Once it receives enough confirmations, the amount will reach your wallet."  This seems to coincide with Reuben's post, so I think it could be truthful (At this point I didnt know they did this knowing it wasnt truthful),  so I was still patient with them.
Jan 24th: I confirm that NO such TX was ever made to my original Firo address so I give it a few days just in case.
Jan 29th:  I email them to tell them no such TX was ever made. I also ask them what exchange they are having to work with.  BTW,  I already knew who it was, but wanted to see what they would say because I was slightly suspicious that NO TX was ever attempted and I knew that the attack was over long ago.  They work with BINANCE,  I got this info from Binance themselves when I made a support ticket about the situation.  This is an important fact because it's Binance that was the target of the attack and to which the Firo would be returned (along with a couple other smaller exchanges).
Jan 30th:  They reply that they dont give out the exchange info.  But they NEVER address the fact that their own claim that the funds were returned was indeed factual.  They ignored it.
Feb 2nd 5:02am:  Firo releases version of Firo that REFUNDS the attackers funds to the exchanges
Feb 2nd 5:16pm:  I again remind them I have not been reimbursed yet.  I tell them I would be satisfied with refund in either BTC or Firo (At this point I am STILL patient with them but that soon ends after the next email).
Feb 2nd 7:18pm:  They are back again with the "Technician is investigating".  Investigating what?  That you've lied about a TX twice now?  They are just giving me the run-around at this point and it's EXTREMELY obvious since there is nothing to "Investigate".  You cant "Investigate" a blockchain ledger.  Either it IS or it ISNT.  There is no "maybe".  Companies who are trying to use 1920s "run-around answers" with 21st century blockchain ledgers are NOT going to fare very will in the 21st century.  Blockchains sole purpose is to ELIMINATED those types of situations,  not continue to make them viable excuses.
Feb 5th:  Block 343312  clears out hackers funds to be redistributed to exchanges from which they came originally.  After this date,  there is NO EXCUSE AT ALL that I should not be refunded.  This is the date where I lost ALL PATIENCE with them and it's clear in my next few interactions with them.
Feb 22nd:  I email them telling them I have STILL not received ANY kind of refund or Firo from them.  I am CLEARLY not happy in this email to them.  I also warn them about making this a public issue if the problem is not rectified soon.
Feb 22nd:  This is their reply:  We are sorry for this delay. Unfortunately, our team is highly overloaded right now, however, we'll send an urgent query to our tech team regarding your case. Once the issue is resolved, you'll be immediately informed.   (needless to say, I've NEVER been contacted ever since.)
Feb 23rd:  I reply to them that if I'm not refunded at the end of the day,  that the next time they hear from me will be to provide them with a link to a public SHAMING of this experience.  And that is the end.  You're now reading this because I have STILL NOT RECEIVED ANYTHING FROM CHANGELLY.
Feb 23rd:  They actually replied with:  "We are still processing this case. We appreciate you patience."  to which I promptly ignored because it's CLEAR what their intentions are at this point,  which is to do NOTHING.
Mar 14th:  It's been almost a month,  I have received NOTHING from them,  not even an email,  so it's time to put this out in the public as I promised and give them the link.

Find below all the links and images supporting this experience.

Link to Firo Forums post about 51% attack refund idea
https://forum.firo.org/t/firo-51-attack-post-mortem-and-vote-on-attackers-funds/1084

Link to Firo update that CONFIRMS stolen funds were returned to exchange wallets (I voted AGAINST this btw even though it meant I could lose the BTC I sent to Changelly as I dont believe in centralized decisions).  But since it happened,  I might as well fight tooth and nail to get it back (which I did and failed at,  well, up to this point anyway).
https://github.com/firoorg/firo/releases/tag/v0.14.5.2

Link to Firo TX that began process of Binance and other exchange refunds:
https://explorer.zcoin.io/tx/3ecea345c7b174271bbdcde8cad6097d9a3dc420259743d52cc9cf1945aaba03  (This TX ID is found here:  https://github.com/firoorg/firo/pull/984 for update 14.5.2)

Previous unconfirmed TX of ORIGINAL BTC -> Firo exchange that is no longer "unconfirmed", the Firo was removed from the mempool returned to the Exchange's wallet.  You can see from the emails that they confirmed this TX did exist at one time.
https://explorer.firo.org/tx/abea4dd04bdb22c71f7ef35c73226a2459652c9ab45aa6c00aa680e459e87083

The TX id from their own DB that confirms the above firo TX did exist at one point.  It also confirms that the TX is still "failed" (duuuuuuh)
https://changelly.com/track/ozxuqnm4ata1xyr7   (https://web.archive.org/web/20210314205600/https://changelly.com/track/ozxuqnm4ata1xyr7 and https://prnt.sc/10lnupi in case they try to change their own DB)

My Firo address that is STILL empty and is found in the above https://changelly.com/track/ozxuqnm4ata1xyr7 link
https://explorer.zcoin.io/address/aBgVNoPKScfV5KF8XpmWU21WDshLg9z9mB

The BTC TX from my wallet to their wallet (as confirmed in the above TX id of their own site)
https://www.blockchain.com/btc/tx/61c9c0af78354ef218963f4d3e4e7ca882f95d26a46310b3b5a05aee5c50645f

6 Email screenshots of me/changelly.  I took SS's of just my replies to them to keep the number of images to a minimum.
https://prnt.sc/10ln05t
https://prnt.sc/10ln2qc
https://prnt.sc/10lngpx
https://prnt.sc/10lnhk2
https://prnt.sc/10lniab
https://prnt.sc/10lnj11
https://prnt.sc/10lnn06

SS Of my own wallet using the changelly service logs
https://prnt.sc/10lnupi

So the only one that lost out in this TX was ME.  Not Changelly.  You will be next if you continue to use Changelly,  it's just a matter of time before they get you.  They will use any excuse in the book to either not send you anything at all OR send you LESS than what you were supposed to get in the first place.  You have been warned.
member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets


🌟 We are turning 5️⃣ this year and want to share our happiness with you, Changellions! 🌟

In honor of our B-Day, we’ll waive network fees for all #crypto-to-crypto transactions from April 10 to 17

Let’s celebrate together!👉changelly.com

member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets
How to protect yourself from volatility in the turbulent market? Use Changelly’s fixed exchange rate feature! By picking this option, you’ll always get what you see. Try it out now 👉 https://changelly.com


member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets
Did you know that you can swap 150+ #crypto in Changelly mobile app without registration?

Download it for iOS/Android

No registration but we must pass KYC?

Hi there! Thanks for asking!
Changelly service has a risk scoring system that is able to spot suspicious activity. If a transaction is flagged by the system, it is put on hold and the User is asked to pass AML & KYC verification. However, we still keep users’ privacy in the current circumstances so 99.9% of all transactions do not go through the KYC check.
legendary
Activity: 2198
Merit: 1014
Bitdice is scam scam scammmmmmmmmmmmmmmmmmmmmmmmmm
Did you know that you can swap 150+ #crypto in Changelly mobile app without registration?

Download it for iOS/Android

No registration but we must pass KYC?
member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets
Hey, crypto people! The number of #cryptocurrencies available for exchange on Changelly is constantly growing! From now on, all our users can swap and buy WABI, Taelpay native token, with an exchange fee of just 0,25%!

member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets
Did you know that you can swap 150+ #crypto in Changelly mobile app without registration?

Download it for iOS/Android
legendary
Activity: 2198
Merit: 1014
Bitdice is scam scam scammmmmmmmmmmmmmmmmmmmmmmmmm
Become an expert with Changelly's cryptocurrency education crash course - https://www.publish0x.com/changelly-blog/become-an-expert-with-changellys-cryptocurrency-education-cr-xqldwx

Very informative article! Smiley
member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets
Changellions, see what’s new in the latest version of Changelly mobile app!

👍New design of individual #cryptocurrency tabs (live prices and charts)
👍Convenient dark mode
👍Highly intuitive interface for a better experience

Try it now 👉 iOS/Android

member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets

We’ve added some new features to Changelly mobile app to make it even more convenient and user-friendly:

  • 24/7 in-app support
  • 2FA login
  • Watchlist (Create a list of your fave coins for quick & easy access)

Download it now for hassle-free swaps - iOS/Android
member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets
I have tried to exchange 1.5 BTC to XMR on 3rd Dec 2019.

I have twice submit KYC (include liveness selfie as they request and verification complete)

But until today, I still didn't get my coin back and they just said:

Your case is currently being reviewed by our team. We will contact you again as soon as possible.

We hope for your patience!”

all saying can be verified.

This site didn't response on time as they said and didn't give my coins back as request.

Hope you guys change safely.


Hello! That doesn't sound right as we are doing all in our power to process all requests in minimum time including transactions submitted to verification. Please tell us your Changelly txn ID so we could attend to the matter and investigate the reasons for a delay.
newbie
Activity: 1
Merit: 0
I have tried to exchange 1.5 BTC to XMR on 3rd Dec 2019.

I have twice submit KYC (include liveness selfie as they request and verification complete)

But until today, I still didn't get my coin back and they just said:

Your case is currently being reviewed by our team. We will contact you again as soon as possible.

We hope for your patience!”

all saying can be verified.

This site didn't response on time as they said and didn't give my coins back as request.

Hope you guys change safely.
member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets
The number of cryptocurrencies available for fixed rate transactions on Changelly is constantly growing!

Now you can convert 20 different #crypto such as #BTC, #ETH, #BNB at locked rates meaning you always get what you see despite volatility!😜

Try it now - changelly.com
member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets
Wooah! The number of cryptocurrencies available for fixed rate transactions on Changelly is constantly growing!

Now you can convert 20 different #crypto such as #BTC, #ETH, #BNB at locked rates meaning you always get what you see despite volatility! 😜


Swap now at changelly.com
member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets
Well I got my coin back now. Still do not believe it was ok for them to take that long returning it, but will remove negative trust.

Thank you for bringing updates here. The transaction was delayed due to the double payment for the fixed-rate transaction. As a result, your deposit wasn't displayed in our database and couldn't be exchanged further. Therefore, it took a while for our team to investigate what happened and finally, return your coins. We've made some technical adjustments in order to minimize the processing time for such cases. Please don't hesitate to contact us in case of any complications - we'd be happy to assist you!
member
Activity: 163
Merit: 11
Supersonic swaps for your digital assets
We are delighted to announce that #Changelly will be covering network fees for all users from today until Jan 31. Stop giving away your profits to extra costs and start getting more #crypto with Changelly!

Swap your #cryptocurrencies at better rates  - > https://changelly.com
Find out how it works - > https://changelly.com/blog/user-network-fee-paid-by-changelly/
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