Topic: Changelly.com - instant exchange. VISA/Mastercard accepted. - page 12. (Read 53198 times)

A lot of services have been affected by the rapid increase in crypto volumes, but at least they keep their users updated. Changelly seems to be going to the other extreme, censoring users comments on reddit and maintaining a stoic silence. Plus they seem to be selectively clearing transactions. No wonder people are worried.

Although it took them a while my last pending transaction was also transfered. The high interest in crypto's seems to have it's toll on a lot of services. I hope Changelly will expand it's team according to marketdemand because it will be booming from now!
I have lost some money due to the long transactiontimes which is a pitty!
For now I will keep using changelly.

i have not used changelly so far am trying to find out more over here. so far heard abt "minergate + missing coin + bytecoin" but i hope changelly is different. keeping an eye on this thread now. any alternative will be appreciated, tks 

After all these years in the cryptoworld, I seem to have walked right into this with my eyes closed.
Changelly - My transaction a9a5f964a27d has peen pending for 8+ days, after the funds reached your wallet.



At least they seem to respond on twitter. They seem to have blocked comments on reddit.
They seem to be trying to clear the small value transactions, while leaving the big ones open.

Goosus, please let us know if your issue gets resolved.

I Use the coinomi wallet and mostly exchange using shapeshift. Never had to wait for an hour or even more like with changelly. This is already the third time I exchange coins that they are taking far too long. Now it's been over 3hours since they received my coins, the first time I even had to wait a couple of days. Having troubles is something that can always happen but not like this. Right now I'm losing money because I can't use my coins because changelly is'nt such an instant exchange after all. I get that bitcoin and ether are having slow transactions but I'm not converting either of them.

U Guys really need to fix this or people are going to stop trusting your exchange.

Hope my transaction arrives shortly!

AHAHAHAHHAAH Check this guys name. Ask literally anyone (apart from this guy) how long their support takes to get back to you and you will know this is not correct....

Notice how Changelly disappeared from this thread?

They are exit scamming doing selective payouts, my guess is they got hacked and are trying to recover before word gets out.

They have had my Ripple sitting in their wallet, clearly visible, for over 4 days now.

DO NOT USE THEM. THEY ARE INCORPORATED IN PANAMA AND YOU CAN DO SFA ABOUT THEM SCAMMING YOU TOO!

i found this while googling & i notice their rates (ref purpose from btc to bch) are far better than shapeshift. can i safely say this is currently the best exchange? can someone suggest if this is not the BEST! tks in advance 

957bde2fae79 - we sent NEM and it showed "Waiting for Payment" - contacted Changelly - they replied within hours and fixed it.

That's GOOD support unlike trading platforms (e.g. Bitfinex) that don't reply to emails.

Thanks Changelly!

This exchanger initially did not like my commissions, it is evident that the platform is not in great demand, that's why the scam

hello there...i just want to follow up this transaction..i used changelly in my coinomi wallet to exchange my eth to bitcoin but unfortunately until now i did not recieved my bitcoin in exchange for my eth..

please see and check trans id below:

cfdd83d7886cb1e8ac5a7cb0536fb87d6e52376ec73d60b90fe5f2d61bc7f691

thank you and hoping for your favorable response

Small update:

https://twitter.com/Changelly_team/status/941109000447422464

So strange I get that they want to avoid duplicate support tickets but they need to just sticky a post in that subreddit saying use that the support email is the only method of support. Not deleting all new posts, it's hard to know your post has been deleted on Reddit.

I did get contacted by support, but they obviously didn't understand my request or just ignored what I wrote.

This is my only email response I've received so far...https://i.imgur.com/GE4GzM5.jpg

Slight problem Changelly, I have my Ripple transaction here saying that you received my Ripple.

I responded, clarifying the issue but it has been 10 hours now and still no response or Ripple.

My situation is VERY easy to fix, which is what makes me suspicious. I sent them Ripple to do a conversion, their system never picked up that they received the Ripple for whatever reason (I used the correct address and destination tag). I no longer want the conversion to go ahead because it's been over a day since I initially did it. So I want them to send the Ripple back to the address that I gave them. So they need to just check their wallet for my payment (checking the destination tag and amount), then just send some ripple. It could be done in under 5 minutes.

I will keep this thread updated.

The mod stickied that comments will be disabled on the subreddit a few hours. Could you Let me know if you get a response from them? I can't tell if they're support is overload or if I'm getting scammed.

I have been shadow banned on their subreddit. I can see my posts but nobody else can. I thought it was just me (even though I had no idea why) but it seems like nobody can post in there anymore. Check "new" nothing in almost 24 hours. You will also notice a lot of comments have been removed, check the comment count of posts and open them up and its just the Changelly response.

I am getting increasingly more concerned, I currently have almost 1 BTC worth of Ripple in their system. They seem to have gone dark.

I have sent messages to their support and every other means of communication possible. I just want my Ripple returned.... my transaction id is 63bddfaaa9a6.

And here same issue too.. trying to buy XRP
Transaction ID: 7c0d1e8450b5
Payment sent 8.12 and STILL Waiting for your payment
No one answer my support reguests.
Course is now slightly diffrent...

Hi changelly,
Hoping I can get a response or resolution since my post isn't appearing on the changelly subreddit and I keep getting stock "btc network is overloaded response" from the ticket when that isn't my issue. I opened a trade to exchange eth to BTC about 2 days ago. The transaction is #eaa4e24a0074 and the eth tx is here (0x8d7e4bae929054accf841976176551aa1753da1c73fe157835c1f18b9d76c324). My transaction was confirmed, exchanged and had been stuck in the sending to wallet phase for around 24 hours. I opened a support ticket and was given the generic "block chain is overloaded, please wait" response. The thing is, this isn't an issue of lack of confirmations, my transaction hasn't even been broadcasted on the blockchain. It is not in the mempool/an unconfirmed transaction as your support stated (my wallet shows no unconfirmed balance: https://blockchain.info/address/16HZ7cdyZJ8yJYspqtBVFfPgJJNcV1quw9). Its as if it was never sent. It has now been 36 hours and went I go to check my account history in case it had been sent. Now your page says the trade has was completed instead of "sending to wallet" and references the following output hash (409165e63484e210ab679a93a3a9871db75ed099bd866b1f989f5992c815fbaf). When I check the blockchain for that hash it says it doesn't exist and my wallet still doesn't show any confirmed or unconfirmed transactions. I would like the 63 ETH refunded since I never intended to hold btc this long or the BTC returned. Below I have linked a photo of the transaction history. Until this is resolved I cannot recommend using changelly.

https://imgur.com/a/CRFOF

Same issue, payment was send and confirmed, but the status showing { Waiting for payment }, already waiting for 8h
please contact my before making exchange I wish to confirm is I still worth to exchange. Transaction ID: ab9cf41e889e

Not happy with Changelly, one successful transaction out of six. They cost me some hard earned pocket change today. Learnt my lesson never use again, not very reliable.

Transaction ID 2d52de94ab03.
 Stuck at exchange stage. I traced this transaction on blockchain and can see it received, it is still there, receiver didn't send it to exchange. I don't want to exchange at current rate, I lost around 15% already, so I want get my transfer back. It is very easy to do, just send funds back to the address it was received, funds was not send to exchange, I can see it on blockchain 

I used changelly to exchange ether to SALT a couple days ago and I was charged like $40 worth of SALT as network fee, plus the standard 0.05% commission. I don't know what SALT transactions should normally cost but $40 seemed a bit too much. Could anyone please tell me if that's normal at all or was I ripped off?