now 2 days ago after winning 2 bets i went to withdraw but for some reason it said it was temporarily disabled and contact support to which i did and they told me it was a account review and to do kyc.
i attempted to do the level 2 kyc but like before their site is completly full of bugs and whenever i try it says "Cannot read properties of undefined (reading 'status')"
i have contacted support about this 2 days ago and they tell me they are fixing it and i even offered to send all information required via email or something but nothing no help and im stuck without being able to withdraw for no fault of my own only errors on site end
very bad experience
I’m sorry to hear about the difficulties you’ve encountered with our platform. The error message “Cannot read properties of undefined (reading ‘status’)” typically indicates a technical issue on our end. Our development team is actively working to resolve this problem. In the meantime, please try the following steps:
1. Clear Browser Cache: Sometimes, outdated data can cause unexpected errors. Clearing your browser’s cache might help.
2. Use a Different Browser or Device: Switching to another browser or device can determine if the issue is browser-specific.
3. Update Your Browser: Ensure you’re using the latest version of your browser, as updates often fix compatibility issues.
If these steps don’t resolve the issue, please contact our support team directly. Providing screenshots of the error and details about your browser and device can assist us in diagnosing the problem more effectively. We apologize for any inconvenience and appreciate your patience as we work to fix this issue.
funny after i post kyc finally becomes avaliable , but even after being fully verified my withdraw is still suspended , why? i dont know and neither does support apparently im still in review even though im fully verified , chips.gg is acting in bad faith i sugest not playing there.
Well I understand that it's frustrating but just as you have being answered, maybe you should just try and exercise patience since Op have said that particular error is a technical issue from their end and they are working on it so the best you can do now is trying out the option given and wait on them to fix the bug that's if it still doesn't work. I think this is actually the first complaint I have heard and seeing that am also an active user of the casino.