Chips.gg |🎰 1000+ Slots |🎤 Live Casino |🎲 1% House Edge Dice |🏦 The Vault - page 8.

iv4n

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Quote from: efialtis on May 06, 2022, 05:34:39 AM

It's been quiet here, very quiet - considering Chips just launched their VIP program though, it is time to bring this thread back to life!

Here is a quick news post on this (granted, not very detailed) but you get the idea

--> https://www.btcgosu.com/blog/news/chips-gg-the-vip-program-is-here/

Well, all that sounds great! Now we just need to play and level up!

The good thing is that Chips added a currency swap! Good news for all of us! We are all getting all those coins daily and I guess most of us had a real salad of coins, that worth more or less, at least now it's easy to swap all of them into one coin and have a nice gambling session! 5% is maybe a bit high, but with leveling VIP rank reduce it!

efialtis

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www.btcgosu.com

It's been quiet here, very quiet - considering Chips just launched their VIP program though, it is time to bring this thread back to life!

Here is a quick news post on this (granted, not very detailed) but you get the idea

--> https://www.btcgosu.com/blog/news/chips-gg-the-vip-program-is-here/

Oilacris

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Quote from: SmokerFace on February 05, 2022, 03:27:47 PM

Quote from: michellee on January 23, 2022, 01:32:47 AM

Quote from: babygun on January 22, 2022, 09:31:53 PM

Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.

But sometimes, some users can not wait for a moment or do not have patience because they think that only they have the problem so they want a fast response from the support. The support system is a must on every business, not just in gambling sites and I am sure that every gambling site will have their support and if somehow, we get a problem, we should give them time to check it and reply to us answer. So far, I do not have any problem playing gambling on many sites and all is okay but I ask them about something occasionally, especially if that is related to some special events.

Customer support is one of the significant parts of every business, especially in gambling, where people put their efforts to win by investing their money. If your support isn't good, people may stop believing you and give you negative feedback, which causes you may start losing clients. I know most people show impatience which make every person mad, but that's the nature of human, and that's the main point where support shows their skills with their behavior. It's hard to handle such toxic people, but you have to listen to them to save your business.

Depends on the situation because there are events on which there are accusations which arent really that on the truth side which means the community isnt blind on making out direct impressions without

knowing the truth behind.They might accuse about for supports poor performance or response but in using up the common sense side then you could tell that it is just right that they would really be ignoring you if the said issue was totally on users fault.

The community couldnt really just give out some conclusions without really knowing the truth or been proven out.

SmokerFace

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Quote from: michellee on January 23, 2022, 01:32:47 AM

Quote from: babygun on January 22, 2022, 09:31:53 PM

Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.

But sometimes, some users can not wait for a moment or do not have patience because they think that only they have the problem so they want a fast response from the support. The support system is a must on every business, not just in gambling sites and I am sure that every gambling site will have their support and if somehow, we get a problem, we should give them time to check it and reply to us answer. So far, I do not have any problem playing gambling on many sites and all is okay but I ask them about something occasionally, especially if that is related to some special events.

Customer support is one of the significant parts of every business, especially in gambling, where people put their efforts to win by investing their money. If your support isn't good, people may stop believing you and give you negative feedback, which causes you may start losing clients. I know most people show impatience which make every person mad, but that's the nature of human, and that's the main point where support shows their skills with their behavior. It's hard to handle such toxic people, but you have to listen to them to save your business.

iv4n

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Quote from: dezoel on January 23, 2022, 05:05:36 PM

Quote from: iv4n on January 23, 2022, 02:40:42 AM

Quote from: dezoel on January 22, 2022, 04:11:36 PM

...

It is true that you end up realizing if a place is good or not only when something bad happens. I mean if there are absolutely nothing wrong going on, if everything is fine, then there are very rarely any websites that does anything bad when all things are going nice. Like, are there any websites that scam people out of nowhere when things are going good? Sure, we have seen plenty before.

However, the websites that we use are not like that, fortunejack is not a scam, chips is not, stake is not, sportsbet.io is not and some others. So, how do you see difference between them? I mean you just open up your account, deposit money, gamble, win and withdraw or keep going, lose and deposit again, and repeat this forever. If all you do is this, then how you decide on which one is good? I mean with this logic ALL of them are good, what we are missing is the problems. Whenever there is a problem, you know which one is better.

My point was simple, support is important! Bad support can/will make players think about changing a casino... Bad support doesn't mean that the casino is a scam, it just makes them a bad service! As you said, "Whenever there is a problem, you know which one is better.", so support should solve problems quickly and all sides to be satisfied as possible!
I guess we all play in casinos where we feel comfortable, without a need to think about what will happen if some problem appears...

dezoel

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Quote from: iv4n on January 23, 2022, 02:40:42 AM

Quote from: dezoel on January 22, 2022, 04:11:36 PM

I honestly wouldn't bash any other website for support or anything like that. It is not fair to other casinos to be on chips topic and bash them because they can't come here and start to defend themselves, it would look weird. This is why I try to avoid it, but it is obvious that support system here is better than most, I will not name any names and who they are better than or anything like that but I just talk about what I know and what I lived through as well.

But I didn't forget, you can't imagine how annoyed I was with that support, it's they who were unfair, and they didn't defend themselves back then, so I doubt they will start doing it now!

It is true that you end up realizing if a place is good or not only when something bad happens. I mean if there are absolutely nothing wrong going on, if everything is fine, then there are very rarely any websites that does anything bad when all things are going nice. Like, are there any websites that scam people out of nowhere when things are going good? Sure, we have seen plenty before.

However, the websites that we use are not like that, fortunejack is not a scam, chips is not, stake is not, sportsbet.io is not and some others. So, how do you see difference between them? I mean you just open up your account, deposit money, gamble, win and withdraw or keep going, lose and deposit again, and repeat this forever. If all you do is this, then how you decide on which one is good? I mean with this logic ALL of them are good, what we are missing is the problems. Whenever there is a problem, you know which one is better.

iv4n

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Quote from: dezoel on January 22, 2022, 04:11:36 PM

Quote from: iv4n on January 22, 2022, 03:48:27 AM

I honestly wouldn't bash any other website for support or anything like that. It is not fair to other casinos to be on chips topic and bash them because they can't come here and start to defend themselves, it would look weird. This is why I try to avoid it, but it is obvious that support system here is better than most, I will not name any names and who they are better than or anything like that but I just talk about what I know and what I lived through as well.

But I didn't forget, you can't imagine how annoyed I was with that support, it's they who were unfair, and they didn't defend themselves back then, so I doubt they will start doing it now!

Quote from: michellee on January 23, 2022, 01:32:47 AM

Quote from: babygun on January 22, 2022, 09:31:53 PM

Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.

But sometimes, some users can not wait for a moment or do not have patience because they think that only they have the problem so they want a fast response from the support. The support system is a must on every business, not just in gambling sites and I am sure that every gambling site will have their support and if somehow, we get a problem, we should give them time to check it and reply to us answer. So far, I do not have any problem playing gambling on many sites and all is okay but I ask them about something occasionally, especially if that is related to some special events.

Support must know how to do their job! They have to know how to position themselves, to be kind and accommodating ... if they don't know that, the casino will lose players because of them! Some people are impatient, support is the one that must find a way to explain and calm the situation, and they can only do that if they know how to do their job, unfortunately, such support is rare! Especially when it comes to some bigger problems!

michellee

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Quote from: babygun on January 22, 2022, 09:31:53 PM

Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.

But sometimes, some users can not wait for a moment or do not have patience because they think that only they have the problem so they want a fast response from the support. The support system is a must on every business, not just in gambling sites and I am sure that every gambling site will have their support and if somehow, we get a problem, we should give them time to check it and reply to us answer. So far, I do not have any problem playing gambling on many sites and all is okay but I ask them about something occasionally, especially if that is related to some special events.

lienfaye

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Quote from: babygun on January 22, 2022, 09:31:53 PM

Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.

Thats true because I experience it before. At first, I dont really care about the support and the importance of having a 24/7 availability of them. But when I encountered a problem in the specific casino (I wont mention the name) thats how I realize my mistake. The problem is already resolved but I had to wait for a day before they address my concern, but still it ends well.

babygun

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Quote from: iv4n on January 22, 2022, 03:48:27 AM

And exactly that happened to me and FortuneJack... I didn't open FJ for years! In my case, they responded quickly, but that support guy was a disaster, he was so annoying and stupid... I still remember it was about slot Who Spun It, I finished the bonus round but I didn't get a payout! That issue was resolved in the end, they just refunded my loss without any winnings! The most terrible thing was destroying my night and my gambling session, I felt like I'm treated like some idiot and I decided never to open FJ again, I even have a thread about it!

Support should know how to handle some situations, I encountered some "stupid" support, they didn't know anything, especially the problem is they didn't have any manners! When it comes to a problem, the support should be at the level, to understand and keep the player in that house ... but it often happens that they are uninterested and have no idea what to do!

Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.

dezoel

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Leading Crypto Sports Betting & Casino Platform

Quote from: iv4n on January 22, 2022, 03:48:27 AM

I honestly wouldn't bash any other website for support or anything like that. It is not fair to other casinos to be on chips topic and bash them because they can't come here and start to defend themselves, it would look weird. This is why I try to avoid it, but it is obvious that support system here is better than most, I will not name any names and who they are better than or anything like that but I just talk about what I know and what I lived through as well.

Chips is nice, it is a great system and even though it may not be a grand big huge thing, it is still an established place that does the same thing over and over again because it is settled and works and there are no problems.

iv4n

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Quote from: ryzaadit on January 20, 2022, 06:11:56 PM

Quote from: dezoel on January 20, 2022, 06:08:30 PM

-snip-

Most casino now already have live chat.

So, a few competitors "Chips" all of them have live chat like (Roobet, Rollbits, Duelbits, Stake). If you want to compete with them, for a basic service you need to have the same service like them.

Chips have it as well! I just contacted them and I waited less than a minute for a response! It's working fine now! I guess time zone is important, in some parts of the day support can be really busy!

Quote from: dezoel on January 20, 2022, 06:08:30 PM

...
But in no way or shape the support system here could be a reason to give up and go to another place, it is not that bad at all.

And exactly that happened to me and FortuneJack... I didn't open FJ for years! In my case, they responded quickly, but that support guy was a disaster, he was so annoying and stupid... I still remember it was about slot Who Spun It, I finished the bonus round but I didn't get a payout! That issue was resolved in the end, they just refunded my loss without any winnings! The most terrible thing was destroying my night and my gambling session, I felt like I'm treated like some idiot and I decided never to open FJ again, I even have a thread about it!

Support should know how to handle some situations, I encountered some "stupid" support, they didn't know anything, especially the problem is they didn't have any manners! When it comes to a problem, the support should be at the level, to understand and keep the player in that house ... but it often happens that they are uninterested and have no idea what to do!

Quidat

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Quote from: dezoel on January 20, 2022, 06:08:30 PM

Quote from: Quidat on January 19, 2022, 06:59:45 PM

Quote from: Mr.Viktor on January 19, 2022, 09:08:51 AM

What I can say for sure, is the support trys to be as active as possible, maybe you had a bad encounter once, doubt it would happen again.

Wont make out any conclusion until you would experience it for yourself.

This is the beauty of this forum on which you could really able to read up real experience on which people could make out suggestions into other casinos
which would help them at least on making out some changes on which the community do most prefer.

Considering there are places that do not even offer live chat and you have to mail them and you get a response a few days later etc etc, this is still decent if you ask me. I mean yes it is not ideal to wait a few hours, but it is better than few days. I recently had a problem with another casino that I will not name here, but they replied me literally 50 or so hours later, via email, and I replied them back with what needed and they still haven't responded to me and it has been two days or so.

I have to say Chips.gg may not be the greatest place in the world, yes you may have other places that you enjoy more and it is 100% understandable, and there could even be better support in some other places, I will give you that. But in no way or shape the support system here could be a reason to give up and go to another place, it is not that bad at all.

Depends on someone because there are people who do easily get discourage whenever they do experience up some hassle into their gambling activity specially if there are
issues and trying to reach out the team but didnt really get any response in 24 hour time frame which it would really be leaving out that kind of bad impression
which it would be still a big issue to have because it would really decrease out your number of users and it isnt really to make out some changes in related to this.

ryzaadit

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Quote from: dezoel on January 20, 2022, 06:08:30 PM

-snip-

Most casino now already have live chat.

So, a few competitors "Chips" all of them have live chat like (Roobet, Rollbits, Duelbits, Stake). If you want to compete with them, for a basic service you need to have the same service like them.

dezoel

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Quote from: Quidat on January 19, 2022, 06:59:45 PM

Quote from: Mr.Viktor on January 19, 2022, 09:08:51 AM

What I can say for sure, is the support trys to be as active as possible, maybe you had a bad encounter once, doubt it would happen again.

Wont make out any conclusion until you would experience it for yourself.

This is the beauty of this forum on which you could really able to read up real experience on which people could make out suggestions into other casinos
which would help them at least on making out some changes on which the community do most prefer.

Considering there are places that do not even offer live chat and you have to mail them and you get a response a few days later etc etc, this is still decent if you ask me. I mean yes it is not ideal to wait a few hours, but it is better than few days. I recently had a problem with another casino that I will not name here, but they replied me literally 50 or so hours later, via email, and I replied them back with what needed and they still haven't responded to me and it has been two days or so.

I have to say Chips.gg may not be the greatest place in the world, yes you may have other places that you enjoy more and it is 100% understandable, and there could even be better support in some other places, I will give you that. But in no way or shape the support system here could be a reason to give up and go to another place, it is not that bad at all.

Quidat

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Quote from: Mr.Viktor on January 19, 2022, 09:08:51 AM

Quote from: ryzaadit on January 18, 2022, 04:47:15 PM

Quote from: @ghbwoy5 on January 13, 2022, 02:50:45 AM

The fact that all games are provably fair and having 24/7 online support is great as

Not really.

I even need to wait a couple of hour for getting some answers compared on other casinos, yes they have live chat system but sometimes even the livechat open the support guys is not available.

I think maybe lack of support assistance? well, don't know that just based of my experience.

What I can say for sure, is the support trys to be as active as possible, maybe you had a bad encounter once, doubt it would happen again.

Wont make out any conclusion until you would experience it for yourself.

This is the beauty of this forum on which you could really able to read up real experience on which people could make out suggestions into other casinos
which would help them at least on making out some changes on which the community do most prefer.

ryzaadit

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Quote from: Mahanton on January 18, 2022, 04:51:47 PM

-snip-

Indeed, live chat should be always steady. If required a few hour to get some answer by using live chat is nothing different with email.

Quote from: Mr.Viktor on January 19, 2022, 09:08:51 AM

What I can say for sure, is the support trys to be as active as possible, maybe you had a bad encounter once, doubt it would happen again.

Every service want the best for their service.

IMO, just a lack of people being customer handle on the live chat. If add more people focused on the live chat, will not really a big problem for this case. I guess they will add more support, If there has some significant increase user on the site.

Mr.Viktor

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Quote from: ryzaadit on January 18, 2022, 04:47:15 PM

Quote from: @ghbwoy5 on January 13, 2022, 02:50:45 AM

The fact that all games are provably fair and having 24/7 online support is great as

Not really.

I even need to wait a couple of hour for getting some answers compared on other casinos, yes they have live chat system but sometimes even the livechat open the support guys is not available.

I think maybe lack of support assistance? well, don't know that just based of my experience.

What I can say for sure, is the support trys to be as active as possible, maybe you had a bad encounter once, doubt it would happen again.

efialtis

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www.btcgosu.com

Quote from: iv4n on January 18, 2022, 04:08:47 PM

Quote from: @ghbwoy5 on January 12, 2022, 11:06:00 AM

The numerous events certainly add more to playing sessions. And it's really cool that you can enter multiple events with the same playing session.

Well, I mostly participate in multiplier events, when we need to hit the exact multiplier or the closest one, that is about luck not about the bankroll! It's hard to compete in other events if you are not active and with a nice bankroll!

By the way, did you check the current event "$2500 King Carrot Points Race"?! What a crazy slot, I didn't have some big luck in my few tries, mostly dead spins with few medium wins, but I didn't get to see the bonus round even once in +200 spins..

But, when one slot doesn't give simply try another one... a nice win with "Get the gold", first time I played this slot and I must say the bonus round looks crazy: https://www.btcgosu.com/win-images/sweet-win/

You (I) love to see that Ivan! And even more so with you using our new GOSU tool!

Very nice hit sir!

Two of my players (and real life friends) are actively participating in the King Carrot race and doing pretty well.

Shamm

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Hhampuz is the best manager

Quote from: Mahanton on January 18, 2022, 04:51:47 PM

Quote from: ryzaadit on January 18, 2022, 04:47:15 PM

Quote from: @ghbwoy5 on January 13, 2022, 02:50:45 AM

The fact that all games are provably fair and having 24/7 online support is great as

Not really.

I even need to wait a couple of hour for getting some answers compared on other casinos, yes they have live chat system but sometimes even the livechat open the support is not available.

I think maybe lack of support assistance? well, don't know that just based of my experience.

Well, I do have the same experience too that's why I do really seconded this kind of feedback which blackjack.fun should really put emphasis on this one.This might really a little bit of an issue
but having that 24/7 support specially on that livechat would be recommendable or something which is really needed since issues and queries from users could really be anytime
and if questions and those queries would received out very delay response then it doesn't really look appealing at all.

Yes, you are right, and like what you said you casinos must be active for their customer's services and other related assistance. They must active in terms of assistance cause we can not predict that when the customers ask for help or ask many questions cause not all the time their services are good sometimes are bad.

Topic: Chips.gg |🎰 1000+ Slots |🎤 Live Casino |🎲 1% House Edge Dice |🏦 The Vault - page 8. (Read 19809 times)