https://talkimg.com/images/2024/12/01/pSaEa.png
This is simply unbearable.
Topic: Chips.gg |🎰 1000+ Slots |🎤 Live Casino |🎲 1% House Edge Dice |🏦 The Vault - page 3. (Read 25434 times)
November 30, 2024, 07:47:08 PM
November 28, 2024, 05:11:56 PM
[img]
They haven't withdrawn money for a week. And they don't say anything at all. I'm already nervous. Is this a common practice?
They haven't withdrawn money for a week. And they don't say anything at all. I'm already nervous. Is this a common practice?
If your account is flagged, the investigation could indeed take several days or more, sadly. I've seen it in other casinos. From a user-standpoint, the whole thing can be very jarring the longer it takes, no matter which angle you look at.
But if it's any consolation, chipp.gg has a good repu in the forum and cares about it. They probably just need to run their usual checks. Otherwise, you have the option to open a scam accusation thread and seek help from a reputed mediator.
November 28, 2024, 04:11:04 PM
https://talkimg.com/images/2024/11/28/p2TrP.png
They haven't withdrawn money for a week. And they don't say anything at all. I'm already nervous. Is this a common practice?
They haven't withdrawn money for a week. And they don't say anything at all. I'm already nervous. Is this a common practice?
November 27, 2024, 04:41:18 AM
Are you serious? I don't protect Chips.gg but this is a forum called Bitointalk, it's not Chip's forum, nor is it their duty to solve problems here and I'll even say they shouldn't be using Bitcointalk for solving problems directly on this platform. They have a support chat and people should use that chat to solve problems. It's definitely okay and normal to post issues here if someone doesn't get their problem solved because posting here is a good reminder for the casino to solve the case and prioritize it but the further communication happens via email.
Yes I am. When I did I say that they have to solve problems in the forum? You should know, that a user does not come to the forum directly. At first, then contact the live support, and then they came to the forum. If live support does not help, then asking questions in the forum is not surprising at all. What I expected from the chipsgg rep is, they could at least forward the case to the team and ask them to review, which all other casino representatives do. So, what did you see wrong here?
The casino representative posted three reply to that user and all of them are same. Their response could be better. I am wearing chips.gg signature does not mean I will defend them by default. I appreciated their previous actions when they answered to questions, and I won't hesitate to criticize them if I see they are not doing something good.
November 27, 2024, 01:55:31 AM
-snip-
@joniboini already stated for the response, I have some experience dealing with the Live support. They didn't even reach me back after they told me to wait for the answer within several weeks. Plus, some cases could be controversial and need third parties or moderated to evaluate the case (It's the case problem on user side or casino). If you contacted in Live-chats or customer service casino (Even the casino was wrong, they will protect the casino cause is their platform). BTW, nothings problem for bringing the case cause customer have some rights about it, and also part of customer service from casino are required attention. Not everything is always bad, just take a bright side. If "CHIPS" can solved or process every case are being opened in here doesn't mean CHIPS are a good platform ? They're responding and process the case.
November 26, 2024, 11:05:17 PM
And I don't even understand if they have a problem they should contact chipps on their customer service bringing any issue most are just chasing attention because the polite thing to do when their is a problem contact the customer service
To be fair to them some customer service responds slowly, so they feel the need to bring more attention to their issues so they get solved faster. I think it's fine for people to post their issues on this forum even if they get told that they need to reach out for support. At the very least they can bring the attention to the campaign manager or any reputable members who have experience with Chips. 
November 26, 2024, 03:03:42 PM
We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for any sort of assistance.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.
Well, well, hold on please. I believe you are not the same guy who was handling the account before. Chipsgg used to write well detailed explanation to users when they ask questions. I understand you do not offer support through BitcoinTalk, but you can always talk to the person who is responsible for that. Every casino representative provides answer to the questions by the players. Now you are denying that you do not offer support through BitcoinTalk. Why? What is wrong? This is not how casinos expand their business in forum. They maintain their reputation by helping users.
And I don't even understand if they have a problem they should contact chipps on their customer service bringing any issue most are just chasing attention because the polite thing to do when their is a problem contact the customer service if even the representative in forum instead of dragging chipps and claiming they are supporting chipps we all know the right thing to do why prolong the issue. And am sure that no matter what the issue moght be it might take long to resolve but they will definitely fix it, because they won't want anything that will affect their own reputation that's for sure.
November 26, 2024, 12:44:12 PM
https://talkimg.com/images/2024/11/26/bOyZm.png
Another day has passed. No information.
Another day has passed. No information.
November 26, 2024, 11:38:17 AM
We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for any sort of assistance.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.
Well, well, hold on please. I believe you are not the same guy who was handling the account before. Chipsgg used to write well detailed explanation to users when they ask questions. I understand you do not offer support through BitcoinTalk, but you can always talk to the person who is responsible for that. Every casino representative provides answer to the questions by the players. Now you are denying that you do not offer support through BitcoinTalk. Why? What is wrong? This is not how casinos expand their business in forum. They maintain their reputation by helping users.
I think answering question here is different from solving issues of their gamblers. If they want all issues raised on their site thru their support I guess this is more better option they could do so that they can placed everything in single place.
Compare if they take care on multiple platforms then maybe they may experience more delay especially that not every time they are here answering every question made by people.
So I guess best solution for gamblers if they encounter an issue is to follow what their representative recommend to do and they should raise their issue if many days or weeks past but still their issue has not handled well by their support.
Hello,
This is exactly why we forward all requests to our internal support. We want all customers to be able to reach us directly and ensure any questions are resolved. Posting to other platforms may cause the situation to be missed or misunderstood, this causes much confusion for everyone. It's always best to reach our support team directly.
Thanks,
Chips
November 26, 2024, 08:42:51 AM
Are you serious? I don't protect Chips.gg but this is a forum called Bitointalk, it's not Chip's forum, nor is it their duty to solve problems here and I'll even say they shouldn't be using Bitcointalk for solving problems directly on this platform. They have a support chat and people should use that chat to solve problems. It's definitely okay and normal to post issues here if someone doesn't get their problem solved because posting here is a good reminder for the casino to solve the case and prioritize it but the further communication happens via email.
Each platform has their own home to handle things, issues, supports for their customers. No company will share details of their customer support here, in the Bitcoin forum. Additionally, they have terms in their ToS to protect information of customers privately too, and they will resolve issues with customers in their customer support lines like chat assistance first, then support ticket.If they want, they can share kind of limited information here, and other third party sites like CasinoGuru, but not in full details. Other casinos behave the same too, and it's not big deal if they don't want to share information publicly here.
November 26, 2024, 07:16:36 AM
We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for any sort of assistance.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.
Well, well, hold on please. I believe you are not the same guy who was handling the account before. Chipsgg used to write well detailed explanation to users when they ask questions. I understand you do not offer support through BitcoinTalk, but you can always talk to the person who is responsible for that. Every casino representative provides answer to the questions by the players. Now you are denying that you do not offer support through BitcoinTalk. Why? What is wrong? This is not how casinos expand their business in forum. They maintain their reputation by helping users.
November 26, 2024, 06:41:08 AM
We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for any sort of assistance.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.
Well, well, hold on please. I believe you are not the same guy who was handling the account before. Chipsgg used to write well detailed explanation to users when they ask questions. I understand you do not offer support through BitcoinTalk, but you can always talk to the person who is responsible for that. Every casino representative provides answer to the questions by the players. Now you are denying that you do not offer support through BitcoinTalk. Why? What is wrong? This is not how casinos expand their business in forum. They maintain their reputation by helping users.
I think answering question here is different from solving issues of their gamblers. If they want all issues raised on their site thru their support I guess this is more better option they could do so that they can placed everything in single place.
Compare if they take care on multiple platforms then maybe they may experience more delay especially that not every time they are here answering every question made by people.
So I guess best solution for gamblers if they encounter an issue is to follow what their representative recommend to do and they should raise their issue if many days or weeks past but still their issue has not handled well by their support.
November 26, 2024, 03:30:28 AM
We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for any sort of assistance.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.
Well, well, hold on please. I believe you are not the same guy who was handling the account before. Chipsgg used to write well detailed explanation to users when they ask questions. I understand you do not offer support through BitcoinTalk, but you can always talk to the person who is responsible for that. Every casino representative provides answer to the questions by the players. Now you are denying that you do not offer support through BitcoinTalk. Why? What is wrong? This is not how casinos expand their business in forum. They maintain their reputation by helping users.
November 26, 2024, 02:55:12 AM
My account was verified on November 22. Since then I have not been able to withdraw money
There's no point in asking them here for support which is why it's best for you to just regularly contact their site support and wait patiently.We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.
Sucks that y'all don't do that. Many crypto gambling sites do offer support this forum too which is why this is one area where your team needs to improve in order to help attract more gamblers.It sucks because the casino rep is too lazy to forward this question directly to a higher admin. I recently had the same discussion with a representative from another casino who kept repeating that there was nothing he could do. This stupidity, laziness, and incompetence is something that is often seen in support in many casinos... and it really annoys me. I no longer play in several casinos just because of the support and their stupid behavior.
This rep repeats the same thing like a parrot, and all he should have done is contact his boss and speed things up a bit... but he won't or doesn't know how to do it. Anyway, the lesson of the story is that we should not try anything with this casino representative at all. If someone doesn't have the patience to wait for them, they should immediately open a scam accusation topic and that's it.
November 26, 2024, 01:59:48 AM
My account was verified on November 22. Since then I have not been able to withdraw money
There's no point in asking them here for support which is why it's best for you to just regularly contact their site support and wait patiently.We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.
Sucks that y'all don't do that. Many crypto gambling sites do offer support this forum too which is why this is one area where your team needs to improve in order to help attract more gamblers. November 25, 2024, 11:46:14 PM
Many times I have waited 3 or more days for payment...during which time I contact support and get similar responses as you did. This has happened to me at multiple casinos over the years. Nobody likes something like this to happen to them, but it happens and that's it... you have to be patient.
I think you should give them a few more days to solve it. If that doesn't happen you can open a thread in the scam accusation section, and on TrustPilot, AskGamblers, etc... but I hope it will not come to that point and that you will get your money. Good luck.
Hello,
We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.
Thanks,
Chips
support doesn't help. what should i do?
For how long have you trying contacting support for help? I know it sometimes frustrating wanting to get things all sorted out in a haste but like you have being told you need to atleast exercise patience for support to give you feedback on what seems to be the issue before taking out any other actions.
My account was verified on November 22. Since then I have not been able to withdraw money
Hello,
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.
Thanks,
Chips
November 25, 2024, 05:49:18 PM
Many times I have waited 3 or more days for payment...during which time I contact support and get similar responses as you did. This has happened to me at multiple casinos over the years. Nobody likes something like this to happen to them, but it happens and that's it... you have to be patient.
I think you should give them a few more days to solve it. If that doesn't happen you can open a thread in the scam accusation section, and on TrustPilot, AskGamblers, etc... but I hope it will not come to that point and that you will get your money. Good luck.
Hello,
We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.
Thanks,
Chips
support doesn't help. what should i do?
For how long have you trying contacting support for help? I know it sometimes frustrating wanting to get things all sorted out in a haste but like you have being told you need to atleast exercise patience for support to give you feedback on what seems to be the issue before taking out any other actions.
https://talkimg.com/images/2024/11/25/bbvJ5.png
My account was verified on November 22. Since then I have not been able to withdraw money
November 25, 2024, 04:54:23 PM
Many times I have waited 3 or more days for payment...during which time I contact support and get similar responses as you did. This has happened to me at multiple casinos over the years. Nobody likes something like this to happen to them, but it happens and that's it... you have to be patient.
I think you should give them a few more days to solve it. If that doesn't happen you can open a thread in the scam accusation section, and on TrustPilot, AskGamblers, etc... but I hope it will not come to that point and that you will get your money. Good luck.
Hello,
We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.
Thanks,
Chips
support doesn't help. what should i do?
Hello,
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for any sort of assistance.
Thanks,
Chips
November 25, 2024, 04:21:06 PM
Many times I have waited 3 or more days for payment...during which time I contact support and get similar responses as you did. This has happened to me at multiple casinos over the years. Nobody likes something like this to happen to them, but it happens and that's it... you have to be patient.
I think you should give them a few more days to solve it. If that doesn't happen you can open a thread in the scam accusation section, and on TrustPilot, AskGamblers, etc... but I hope it will not come to that point and that you will get your money. Good luck.
Hello,
We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.
Thanks,
Chips
support doesn't help. what should i do?
For how long have you trying contacting support for help? I know it sometimes frustrating wanting to get things all sorted out in a haste but like you have being told you need to atleast exercise patience for support to give you feedback on what seems to be the issue before taking out any other actions.
November 25, 2024, 02:56:10 PM
Many times I have waited 3 or more days for payment...during which time I contact support and get similar responses as you did. This has happened to me at multiple casinos over the years. Nobody likes something like this to happen to them, but it happens and that's it... you have to be patient.
I think you should give them a few more days to solve it. If that doesn't happen you can open a thread in the scam accusation section, and on TrustPilot, AskGamblers, etc... but I hope it will not come to that point and that you will get your money. Good luck.
Hello,
We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.
Thanks,
Chips
support doesn't help. what should i do?
Jump to: