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hd49728

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Not your keys, not your coins!

Quote from: khaled0111 on October 12, 2024, 06:31:19 PM

It’s true that users identites can be stolen but private keys/seeds can also get leaked/be stolen.
Therefore, although a signed message can support the user’s claim that he is the real owner of he account, it shouldn’t be considered as a valid or conclusive evidence when provided alone.

A signed message is a good proof but can not be the only proof of ownership.

It is very similar to the forum requirements for account recovery like email access, Bitcoin signed message, PGP message, IP addresses and more information. Using a Bitcoin non custodial wallet to have control of Bitcoin private keys gives us many advantages to prove our ownership of used Bitcoin addresses. We don't rely on any centralized entity to do this with own private keys.

Quote from: joniboini on October 12, 2024, 07:36:03 PM

That's a good point, although I think the chance that a hacker steals a private key/seed to recover some old gambling accounts is quite low.

A strict requirement on a Bitcoin signed message needs to have current date on it, and it makes hackers more difficulty to provide a valid proof. Forum account buyer can be given a Bitcoin signed message, from the past with no attached date on it, but if forum admins require a date in signed message, maybe hackers will fail to provide it.

joniboini

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Quote from: chipsgg on October 11, 2024, 07:29:08 PM

Yes, if the player is able to show proof he/she controls the deposit or withdraw address used to access the account it would be a valid alternative.

Good to know that. Personally, I'm more comfortable with this compared to giving documents for KYC.

Quote from: khaled0111 on October 12, 2024, 06:31:19 PM

It’s true that users identites can be stolen but private keys/seeds can also get leaked/be stolen.
Therefore, although a signed message can support the user’s claim that he is the real owner of he account, it shouldn’t be considered as a valid or conclusive evidence when provided alone.

That's a good point, although I think the chance that a hacker steals a private key/seed to recover some old gambling accounts is quite low. If someone uses their account regularly (not in the context of recovering forgotten accounts I replied originally) it should be easy to provide their e-mail/password details for recovery too. That being said, nothing is wrong with being careful.

khaled0111

legendary

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Top Crypto Casino

Quote from: Shishir99 on October 12, 2024, 07:47:19 AM

I would say it is one of the strongest method to recover an account while the identity can be stolen and used to recover their accounts.

It’s true that users identites can be stolen but private keys/seeds can also get leaked/be stolen.
Therefore, although a signed message can support the user’s claim that he is the real owner of he account, it shouldn’t be considered as a valid or conclusive evidence when provided alone.
For example, if the current location of the user isn’t the same as the one he used to connect from, the casino should ask for more evidence than a signed message before recovering the account. just my opinion, though.

RockBell

sr. member

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Underestimate- nothing

Quote from: DaNNy001 on October 12, 2024, 10:00:10 AM

Signing of message to prove ownership of account or wallet is the most valid like you said and it has been reliable ever since, so casino allowing this can help go a long way for the issue of lost account or account recovery in the gambling industry. Seeing that chipps allow this shows how committed the casino is in trying to certify users complaint over the issue.

As for the matter leaving your coins online that's something you can't stop advising even though you highlighted that people still don't listen which you narrowed down to new comers into the crypto space but I would argue that because even most amateur or veterans also fail to heed to these warnings as that's just simply human nature.

This another brilliant ideas if they can actually sign in a message they won't be able to even have multiple accounts, and their won't be to much of a drag when their any issue about account ownership because a lot of arguments like about accounts and they can actually be regulated, and any lost account can be found easily without drama from both parties and it's actually a good initiative that can help gambling sites to actually make things for them.

People will continue to leave their coin on the exchange or anywhere but people are not listening because they want to reduce work for them self and I don't even have an issue leaving your money on gambling site is not really a big deal but it's common with crypto space actually, it's only people that are starters that will do all this, we keep advising.

DaNNy001

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Leading Crypto Sports Betting & Casino Platform

Quote from: Shishir99 on October 12, 2024, 07:47:19 AM

Quote from: chipsgg on October 11, 2024, 07:29:08 PM

Yes, if the player is able to show proof he/she controls the deposit or withdraw address used to access the account it would be a valid alternative.

Good to know that. I am not sure if any other casino ever allowed this. You may claim that you are the first casino allowing players to recover account if a player can sign a message from their deposit/withdraw addresses. I would say it is one of the strongest method to recover an account while the identity can be stolen and used to recover their accounts. Good to see something new in casino industry.

Quote from: hd49728 on October 12, 2024, 04:58:25 AM

Reminder: do not keep your money in online accounts

Unfortunately, these warnings does not work these days especially when new people coming into crypto world everyday. The number of scam is increasing everyday. Even veteran members are getting tricked by the scammers.

Signing of message to prove ownership of account or wallet is the most valid like you said and it has been reliable ever since, so casino allowing this can help go a long way for the issue of lost account or account recovery in the gambling industry. Seeing that chipps allow this shows how committed the casino is in trying to certify users complaint over the issue.

As for the matter leaving your coins online that's something you can't stop advising even though you highlighted that people still don't listen which you narrowed down to new comers into the crypto space but I would argue that because even most amateur or veterans also fail to heed to these warnings as that's just simply human nature.

Shishir99

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Quote from: chipsgg on October 11, 2024, 07:29:08 PM

Yes, if the player is able to show proof he/she controls the deposit or withdraw address used to access the account it would be a valid alternative.

Good to know that. I am not sure if any other casino ever allowed this. You may claim that you are the first casino allowing players to recover account if a player can sign a message from their deposit/withdraw addresses. I would say it is one of the strongest method to recover an account while the identity can be stolen and used to recover their accounts. Good to see something new in casino industry.

Quote from: hd49728 on October 12, 2024, 04:58:25 AM

Reminder: do not keep your money in online accounts

Unfortunately, these warnings does not work these days especially when new people coming into crypto world everyday. The number of scam is increasing everyday. Even veteran members are getting tricked by the scammers.

hd49728

legendary

Activity: 2044

Merit: 1018

Not your keys, not your coins!

Quote from: chipsgg on October 11, 2024, 07:29:08 PM

Yes, if the player is able to show proof he/she controls the deposit or withdraw address used to access the account it would be a valid alternative.

This is good option that reminds people, not only Chipss.gg users about importance of being their own banks.

"It's not your private keys, it's not your own bank, and it's not your bitcoin". If they use self-custodial (non-custodial) wallets, they will easily prove their bitcoin ownership with a signed message. They can prove it too on centralized exchange account, but they will depend on that exchange for an account statement, and it only works if that exchange still operates.

With private keys from a non custodial wallet, they can sign a Bitcoin message anytime.

Reminder: do not keep your money in online accounts

chipsgg

copper member

Activity: 136

Merit: 56

The Future Of Cryptocurrency Gambling

Quote from: joniboini on October 11, 2024, 07:26:12 PM

Quote from: chipsgg on October 11, 2024, 07:02:53 PM

Without such documents, anyone could falsely claim ownership, which is why casinos are careful with these procedures. It's important for platforms to have thorough verification processes to prevent account theft, especially when there's a balance or valuable information involved.

Is there any plan to explore other options for KYC, such as a signed message from a wallet address or something similar? Especially when people can fake those documents. While I think it takes some knowledge to sign a message, I think it can be a decent alternative compared to giving personal details, especially for those who value privacy a lot. Just like how members of this forum post their signed messages as a way to confirm whether they still control the account or not.

Yes, if the player is able to show proof he/she controls the deposit or withdraw address used to access the account it would be a valid alternative.

joniboini

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Quote from: chipsgg on October 11, 2024, 07:02:53 PM

Without such documents, anyone could falsely claim ownership, which is why casinos are careful with these procedures. It's important for platforms to have thorough verification processes to prevent account theft, especially when there's a balance or valuable information involved.

Is there any plan to explore other options for KYC, such as a signed message from a wallet address or something similar? Especially when people can fake those documents. While I think it takes some knowledge to sign a message, I think it can be a decent alternative compared to giving personal details, especially for those who value privacy a lot. Just like how members of this forum post their signed messages as a way to confirm whether they still control the account or not.

chipsgg

copper member

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The Future Of Cryptocurrency Gambling

Quote from: avp2306 on October 10, 2024, 05:45:54 PM

Quote from: RockBell on October 10, 2024, 03:37:42 PM

Quote from: joniboini on October 09, 2024, 07:45:05 PM

But if they don't remember their e-mails or username, can support really help recover their old accounts? If they forgot after 2 years or so, I don't think their browser still has the cookies or logs about the website. What kind of data do they need to verify whether the user owned that account? Won't this pose an additional risk if the support allows them to recover the old accounts with no e-mail confirmation whatsoever?

This actually a good question but the problem now is that what if some one comes to make a claim when the account don't longer belong to them, what will be the case and situation like this might just lead to more complications because how do you even prove that the account is actually yours that is one of the problems of the person can actually prove that the accounts is theirs then it is going to be more easy to give a solution. Am just think if their going to be a way for the user to make that prove I love this how it's was pin pointed it's actually a very good question in case if anyone should fall victim, at least chipps will know exactly what to do in this cases.

That's why somehow KYC verification is important in this matter since if the user forgot his email,username and password use then they have something proof to present to chips.gg representative. Since that document is strong proof that they own that account and mostly likely they get reactivated if their support would verify that you are the real owner of that account you claimed.

But if nothing like that could ever presented and you just claim that you owned that account for sure its hard to recover that or take action since anyone could claim that they owned that account. Also I'm sure they would play safe in terms of that matters since it will cause a lot of issue in their side if they allow people to recover some account just like that. For sure chips.gg knows what to do in this cases and they know how to verify real people since we can't deny that there's lots of people want to take advantage to steal someone's account especially if there's still balance left there.

Exactly, KYC verification becomes a crucial part of account recovery when basic details like email or username are forgotten. Strong proof of identity, such as government-issued ID or utility bills, can provide Chips with the assurance needed to verify ownership and reactivate accounts. Without such documents, anyone could falsely claim ownership, which is why casinos are careful with these procedures. It's important for platforms to have thorough verification processes to prevent account theft, especially when there's a balance or valuable information involved.

hd49728

legendary

Activity: 2044

Merit: 1018

Not your keys, not your coins!

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joniboini

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Activity: 2170

Merit: 1789

Quote from: chipsgg on October 09, 2024, 07:53:40 PM

-snip-

I see, so basically a user has to be prepared with extra details if they don't note down their e-mail or username. I think the chance is really low for them to do that though, since there's no way someone who uses random e-mails would go the extra mile to note down IP address, games they played, etc. But it's understandable since you don't want people to abuse the recovery process.

Quote from: avp2306 on October 10, 2024, 05:45:54 PM

That's why somehow KYC verification is important in this matter since if the user forgot his email,username and password use then they have something proof to present to chips.gg representative.

I understand KYC is an easy way out for a business, but as a user I'd love to use other options since trusting a third-party with my data is always risky.

DaNNy001

hero member

Activity: 644

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Leading Crypto Sports Betting & Casino Platform

Quote from: RockBell on October 10, 2024, 03:37:42 PM

Quote from: joniboini on October 09, 2024, 07:45:05 PM

But if they don't remember their e-mails or username, can support really help recover their old accounts? If they forgot after 2 years or so, I don't think their browser still has the cookies or logs about the website. What kind of data do they need to verify whether the user owned that account? Won't this pose an additional risk if the support allows them to recover the old accounts with no e-mail confirmation whatsoever?

This actually a good question but the problem now is that what if some one comes to make a claim when the account don't longer belong to them, what will be the case and situation like this might just lead to more complications because how do you even prove that the account is actually yours that is one of the problems of the person can actually prove that the accounts is theirs then it is going to be more easy to give a solution. Am just think if their going to be a way for the user to make that prove I love this how it's was pin pointed it's actually a very good question in case if anyone should fall victim, at least chipps will know exactly what to do in this cases.

There is always an alternative for you to provide that would simply stand your claim as the original owner of the account and I believe that aspect would be base on the kind of documentation the casino would use. Like you have already stated chipps will be the one to access and give the results of your claims so what you as a gambler that is coming to claim an account that you lost should do is just to have the right prove maybe in terms of your KYC verification you used in the account or other documents that state clearly your claim.

I have lost a lot of my casino account which I had accessed to and everytime what I do is simply although not for chipps casino. If the issue is one that even your email is lost and other simple recovery route can be access, what I do is make contact with casino support and simply lay complain and they ask for some valid documentation of which I used in verification to back my claim and sometimes don't take much after confirmation account is revived.

avp2306

sr. member

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Quote from: RockBell on October 10, 2024, 03:37:42 PM

Quote from: joniboini on October 09, 2024, 07:45:05 PM

But if they don't remember their e-mails or username, can support really help recover their old accounts? If they forgot after 2 years or so, I don't think their browser still has the cookies or logs about the website. What kind of data do they need to verify whether the user owned that account? Won't this pose an additional risk if the support allows them to recover the old accounts with no e-mail confirmation whatsoever?

This actually a good question but the problem now is that what if some one comes to make a claim when the account don't longer belong to them, what will be the case and situation like this might just lead to more complications because how do you even prove that the account is actually yours that is one of the problems of the person can actually prove that the accounts is theirs then it is going to be more easy to give a solution. Am just think if their going to be a way for the user to make that prove I love this how it's was pin pointed it's actually a very good question in case if anyone should fall victim, at least chipps will know exactly what to do in this cases.

That's why somehow KYC verification is important in this matter since if the user forgot his email,username and password use then they have something proof to present to chips.gg representative. Since that document is strong proof that they own that account and mostly likely they get reactivated if their support would verify that you are the real owner of that account you claimed.

But if nothing like that could ever presented and you just claim that you owned that account for sure its hard to recover that or take action since anyone could claim that they owned that account. Also I'm sure they would play safe in terms of that matters since it will cause a lot of issue in their side if they allow people to recover some account just like that. For sure chips.gg knows what to do in this cases and they know how to verify real people since we can't deny that there's lots of people want to take advantage to steal someone's account especially if there's still balance left there.

RockBell

sr. member

Activity: 966

Merit: 391

Underestimate- nothing

Quote from: joniboini on October 09, 2024, 07:45:05 PM

But if they don't remember their e-mails or username, can support really help recover their old accounts? If they forgot after 2 years or so, I don't think their browser still has the cookies or logs about the website. What kind of data do they need to verify whether the user owned that account? Won't this pose an additional risk if the support allows them to recover the old accounts with no e-mail confirmation whatsoever?

This actually a good question but the problem now is that what if some one comes to make a claim when the account don't longer belong to them, what will be the case and situation like this might just lead to more complications because how do you even prove that the account is actually yours that is one of the problems of the person can actually prove that the accounts is theirs then it is going to be more easy to give a solution. Am just think if their going to be a way for the user to make that prove I love this how it's was pin pointed it's actually a very good question in case if anyone should fall victim, at least chipps will know exactly what to do in this cases.

chipsgg

copper member

Activity: 136

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The Future Of Cryptocurrency Gambling

Quote from: hd49728 on October 10, 2024, 05:23:13 AM

Quote from: chipsgg on October 06, 2024, 09:48:36 PM

It’s fair to point out that any casino facing scam accusations should take them seriously to protect their reputation. Ignoring such issues can lead to bigger trust problems within the community. While campaign participants may aim to promote a good image, it’s vital for the casino itself to address concerns transparently and resolve issues directly with players.

Scam accusations mostly are invalid but if a business stays silent when their customers make scam accusations, it is bad for their reputation. Without resp;onse from a business team, customer support and compliance team, community will automatically assume that the accusation is valid, and it makes sense to come to this assumption or even conclusion.

Because a trusted business, will do like you shared, take care of their reputation seriously and won't let invalid scam accusations harm their business reputation.

Quote from: shield132 on October 10, 2024, 04:40:46 AM

I have one advice for you about KYC. Please hire a good staff who knows what happens in the countries of their players. At the moment I haven't registered on Chips and don't have a KYC problem but I want to tell you that some people won't be able to provide the ownership of house or bills on their name because for example, in my country, that doesn't exist, you can't prove that you are registered on the address that way. So, if you make it automatic, please consider manually demanding and approving utility bills.

Ownership of a real estate is one of options for KYC, not the only choice for users to do KYC.

Because many people don't own their houses so companies have to provide users more options and I am sorry, but did I miss that Chips.gg only allow users to submit house/ real estate ownership proof for KYC?

I really believe Chips.gg team don't require it as a mandatory condition and only condition for KYC.

In some platforms, they provide other options like bills (electricity, water, internet bills, and the likes) for basic KYC. With higher (advanced) KYC and business /corporate accounts, there will be more complex requirements and documents for KYC procedure.

You're correct—most platforms, including Chips.gg, typically offer multiple options for KYC (Know Your Customer) verification. It's highly unlikely that house or real estate ownership is the only option available. Many platforms accept utility bills (electricity, water, or internet), bank statements, or government-issued IDs as proof of address or identity. Advanced KYC for higher-tier accounts might require more documentation, but basic KYC usually accommodates users without requiring homeownership. It's always best to check directly with the suppor team for the specific documents they accept for different KYC levels.

hd49728

legendary

Activity: 2044

Merit: 1018

Not your keys, not your coins!

Quote from: chipsgg on October 06, 2024, 09:48:36 PM

It’s fair to point out that any casino facing scam accusations should take them seriously to protect their reputation. Ignoring such issues can lead to bigger trust problems within the community. While campaign participants may aim to promote a good image, it’s vital for the casino itself to address concerns transparently and resolve issues directly with players.

Scam accusations mostly are invalid but if a business stays silent when their customers make scam accusations, it is bad for their reputation. Without resp;onse from a business team, customer support and compliance team, community will automatically assume that the accusation is valid, and it makes sense to come to this assumption or even conclusion.

Because a trusted business, will do like you shared, take care of their reputation seriously and won't let invalid scam accusations harm their business reputation.

Quote from: shield132 on October 10, 2024, 04:40:46 AM

I have one advice for you about KYC. Please hire a good staff who knows what happens in the countries of their players. At the moment I haven't registered on Chips and don't have a KYC problem but I want to tell you that some people won't be able to provide the ownership of house or bills on their name because for example, in my country, that doesn't exist, you can't prove that you are registered on the address that way. So, if you make it automatic, please consider manually demanding and approving utility bills.

Ownership of a real estate is one of options for KYC, not the only choice for users to do KYC.

Because many people don't own their houses so companies have to provide users more options and I am sorry, but did I miss that Chips.gg only allow users to submit house/ real estate ownership proof for KYC?

I really believe Chips.gg team don't require it as a mandatory condition and only condition for KYC.

In some platforms, they provide other options like bills (electricity, water, internet bills, and the likes) for basic KYC. With higher (advanced) KYC and business /corporate accounts, there will be more complex requirements and documents for KYC procedure.

shield132

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Metawin.com - Truly the best casino ever

Quote from: chipsgg on October 06, 2024, 09:48:36 PM

It’s fair to point out that any casino facing scam accusations should take them seriously to protect their reputation. Ignoring such issues can lead to bigger trust problems within the community. While campaign participants may aim to promote a good image, it’s vital for the casino itself to address concerns transparently and resolve issues directly with players.

I often check this thread and it's very nice to see how seriously Chips.gg takes care of customer support. I like this approach a lot, it's what makes me to gamble at casinos because when I know that they are so responsible, I am sure that if there is a problem between me and the casino, it will be fixed soon without a problem. I highly appreciate that, respect.

Quote from: chipsgg on October 09, 2024, 06:38:16 PM

KYC normally does not take more than 24-72 hours, additionally we will be rolling out a fully automated process hopefully making this even faster.
Lastly, we run multiple events every week such as codedrops, trivia, beat the boss, and races.

I have one advice for you about KYC. Please hire a good staff who knows what happens in the countries of their players. At the moment I haven't registered on Chips and don't have a KYC problem but I want to tell you that some people won't be able to provide the ownership of house or bills on their name because for example, in my country, that doesn't exist, you can't prove that you are registered on the address that way. So, if you make it automatic, please consider manually demanding and approving utility bills.

Perfectbaby

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Quote from: chipsgg on October 09, 2024, 06:41:04 PM

Quote from: Perfectbaby on October 09, 2024, 03:14:38 PM

Quote from: Fivestar4everMVP on October 09, 2024, 02:45:38 PM

Quote from: Perfectbaby on October 09, 2024, 02:35:52 PM

Hey @Chips.gg i just made account on the website and i want to know if there is any signup bonus.
The website looks super fast unlike other site that takes time load up so quickly, and also i so much love the user interface it's very easy to navigate.
How long does the kyc takes to process? As i want to make some bet.

I am not the rep of this casino, but let me commend your idea of passing kyc verification before playing on this casino, it's a good idea because not doing so and waiting for the casino to ask, which they will only do during a big withdrawal, can sometimes lead to problems when the casino turns out not to be satisfied with the document you provided for your verification.

So, passing the kyc verification first before making any form of deposit and playing games is always the best way to stay safe from unforseen circumstances..

And for the speed of the site, chips is a pretty old casino and one that is been managed by people with good experience in the industry, so trust that the using the latest of techs to ensure the site is always at its optimal state.
But also note that the internet connection state of your isp during your visit to any site can sometimes also contribute to how fast or slow that site loads.

Hey @Fivestar4everMVP Thanks for the brief idea, though had read through lot of post and comments on the gambling section here the discussion side where many people always suggested to pass kyc before gambling even though the gambling site didn't request for it so is better to pass the kyc to level which one think is the best before starting making deposit to gamble. About the speed of the website, well you are right I am using a pc and with super internet connectivity that loads up any heavy site within some seconds, though there some that naturally being too heavy to load can't tell what the cause.

This is a great way to built trust between the casino and player additionally avoiding issues that could potentially arise later on.

This was the reason i asked how long would it take to pass kyc on this site, since from our country, mode of kyc is just between using BVN, NIN and Voter's card. Any other means of verification requirement may not be accessible since most of the casino's asked for international passport or driver's license, which i don't have any of them than the above mentioned BVN,NIN and voter's card. Making international passport or driving license would take me about $100 plus.

chipsgg

copper member

Activity: 136

Merit: 56

The Future Of Cryptocurrency Gambling

Quote from: joniboini on October 09, 2024, 07:45:05 PM

Quote from: chipsgg on October 09, 2024, 06:38:16 PM

However, since you don’t remember the details of your old account, I recommend reaching out to the support team. They can help recover your previous account, ensuring you don’t inadvertently violate any terms when trying to claim a bonus.

But if they don't remember their e-mails or username, can support really help recover their old accounts? If they forgot after 2 years or so, I don't think their browser still has the cookies or logs about the website. What kind of data do they need to verify whether the user owned that account? Won't this pose an additional risk if the support allows them to recover the old accounts with no e-mail confirmation whatsoever?

You're right to be cautious about account recovery without proper verification. Typically, casinos will require users to provide some form of identifying information such as previous transaction records, the IP address used during account creation, or details about past gameplay. Without an email or username, recovering an account could pose a security risk, especially without solid verification. It’s essential that support has strong protocols in place to confirm identity, ensuring the user truly owns the account and preventing unauthorized access. Always ask the support team about their specific verification process.

Topic: Chips.gg |🎰 1000+ Slots |🎤 Live Casino |🎲 1% House Edge Dice |🏦 The Vault - page 10. (Read 25434 times)