Chips.gg |🎰 1000+ Slots |🎤 Live Casino |🎲 1% House Edge Dice |🏦 The Vault - page 12.

Shishir99

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Quote from: chipsgg on October 06, 2024, 09:48:36 PM

It’s fair to point out that any casino facing scam accusations should take them seriously to protect their reputation. Ignoring such issues can lead to bigger trust problems within the community. While campaign participants may aim to promote a good image, it’s vital for the casino itself to address concerns transparently and resolve issues directly with players.

Thank you very much for coming out and clearing your position regarding these matters. I am glad that I am promoting a platform that does not requires blind supporters. If a platform has good intention like you just showed, it won't take time to gain trust in the community. Good to see you guys care about your reputation and hear what the community suggest.

Let's say we support even if the casino is wrong, but if the platform itself does not address the concerns and does not resolve issues with the players and keep spending money on promotion, it does not going to help their business. I know some platforms which were promoting here and they had a multiple issues. Later, they had to leave this community.

Strongkored

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I have the same question as the post above, because it's been a long time since I logged into my chips.gg account and played there when the casino was still active with its old signature campaign, as far as I can remember I've never made a withdrawal but maybe made more than 1 deposit, is it okay to create a new account? because I don't remember where to save data such as email and password for my chips.gg account

Coin_trader

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@chips.gg, is it allowed to create new account if I have an existing account already but dormant for a long like 3 to 4 years ago. I don’t claim bonus that time and just do a normal deposit/play. I don’t remember the username and email that I use that time since I just use random email when just trying new casino back then.

I’m wondering if creating new account will violate the casino ToS especially if I claim the new bonus which I don’t remember if available back then.

I will be happy to try again your casino.

chipsgg

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The Future Of Cryptocurrency Gambling

Quote from: RockBell on October 06, 2024, 10:11:03 AM

Quote from: Shishir99 on October 06, 2024, 12:46:53 AM

Yep. Not only me, I have seen a lot of players even positively mention other casino names on ANN threads. But, I am not going to do that. I mentioned the casino name because they are scam accusations every other week and the casino is not giving a shit because their campaign participants backing them up without checking the accusation thread. I have seen a case where they defended the casino but later that guy was paid out a couple of million dollars and he even give away more than 40K to some forum members. Imagine the casino was forced to pay because the player was right, but their signature participants blamed that player. LOL. We are not going to do that.

I don't think it's a big deal to mention other casino on an ANN thread and it they are getting does flags then they need to seriously look it issues like that because I don't see a reason why you will be flag for scam accusations and you as a casino does not give a shit then that's going to be bad on their reputation they seriously needs to work on that and seriously I don't see anything wrong with what you did. The campaign participants might be trying to give the casino a good name but also have advised the casino to at least address proper issues. I wish I was part of the giveaway lol, everyone will do what they think will be in their own intrest, it's all part of business and I won't blame anyone.

It’s fair to point out that any casino facing scam accusations should take them seriously to protect their reputation. Ignoring such issues can lead to bigger trust problems within the community. While campaign participants may aim to promote a good image, it’s vital for the casino itself to address concerns transparently and resolve issues directly with players.

RockBell

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Quote from: Shishir99 on October 06, 2024, 12:46:53 AM

Yep. Not only me, I have seen a lot of players even positively mention other casino names on ANN threads. But, I am not going to do that. I mentioned the casino name because they are scam accusations every other week and the casino is not giving a shit because their campaign participants backing them up without checking the accusation thread. I have seen a case where they defended the casino but later that guy was paid out a couple of million dollars and he even give away more than 40K to some forum members. Imagine the casino was forced to pay because the player was right, but their signature participants blamed that player. LOL. We are not going to do that.

I don't think it's a big deal to mention other casino on an ANN thread and it they are getting does flags then they need to seriously look it issues like that because I don't see a reason why you will be flag for scam accusations and you as a casino does not give a shit then that's going to be bad on their reputation they seriously needs to work on that and seriously I don't see anything wrong with what you did. The campaign participants might be trying to give the casino a good name but also have advised the casino to at least address proper issues. I wish I was part of the giveaway lol, everyone will do what they think will be in their own intrest, it's all part of business and I won't blame anyone.

avp2306

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Quote from: Shishir99 on October 06, 2024, 12:46:53 AM

Quote from: DaNNy001 on October 05, 2024, 06:06:34 AM

Exactly mate, it's never a problem to mention other casinos in another's Ann thread, I have mentioned a lot especially when the case deem it be, and just like you said the most important is that what you are saying is right on point, as for the case of chipps rectifying issues to the betterment of the casino is just the right move since there have been here once and trying to maintain a good reputation now is everything than participants blatantly covering for errors even if it's obvious.

Yep. Not only me, I have seen a lot of players even positively mention other casino names on ANN threads. But, I am not going to do that. I mentioned the casino name because they are scam accusations every other week and the casino is not giving a shit because their campaign participants backing them up without checking the accusation thread. I have seen a case where they defended the casino but later that guy was paid out a couple of million dollars and he even give away more than 40K to some forum members. Imagine the casino was forced to pay because the player was right, but their signature participants blamed that player. LOL. We are not going to do that.

To avoid confusion or have conflict regarding on what you post much better to use the term other casino. Since I think this is the best thing we could do especially if we visit other thread, For sure Chip.gg don't want to mentioned other casino name since they want their brand to be promoted on their thread and not the other casino.

But there's really no problem with it but not everyone would understand about it, so to avoid having issues with other much better to post safe words to avoid receiving unwanted words from other people.

But yeah its amazing that the player got his winning also to lucky for people who help that player since they receive something from the generous winner.

Shishir99

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Quote from: DaNNy001 on October 05, 2024, 06:06:34 AM

Exactly mate, it's never a problem to mention other casinos in another's Ann thread, I have mentioned a lot especially when the case deem it be, and just like you said the most important is that what you are saying is right on point, as for the case of chipps rectifying issues to the betterment of the casino is just the right move since there have been here once and trying to maintain a good reputation now is everything than participants blatantly covering for errors even if it's obvious.

Yep. Not only me, I have seen a lot of players even positively mention other casino names on ANN threads. But, I am not going to do that. I mentioned the casino name because they are scam accusations every other week and the casino is not giving a shit because their campaign participants backing them up without checking the accusation thread. I have seen a case where they defended the casino but later that guy was paid out a couple of million dollars and he even give away more than 40K to some forum members. Imagine the casino was forced to pay because the player was right, but their signature participants blamed that player. LOL. We are not going to do that.

Rruchi man

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Companies show their dedication to sustainability through their deeds and how they handle criticism.

Quote from: Shishir99 on October 05, 2024, 02:40:20 AM

I don't know if they are happy or sad having members like me. But I know a fact that not all companies appreciate healthy criticism. But in this case, chips reacted very well and they came up with a solution that we all should appreciate.

Companies demonstrate their commitment to sustainability by their actions and their response to criticism. Chips.gg acted well; their response is commendable.

Quote from: chipsgg on October 04, 2024, 09:51:06 AM

To mention something we are doing, you can see we have a $100,000 wager race ongoing for the month of october.
https://x.com/chipsgg/status/1841141349455728977

This thread on x about the wager is building up lots of community excitement, as seen in the comment section.

There is a particular comment on the thread;

I like it a lot; it shows that these sort of wager race are useful to attract and keep a community.

DaNNy001

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Quote from: Shishir99 on October 05, 2024, 02:40:20 AM

Quote from: hd49728 on October 05, 2024, 02:07:10 AM

I don't see it's relevant to mention another casino in Chips.gg's announcement thread. They are competitors and mentioning another brand here is like shilling their brand here, even you didn't intend to do this.

I don't think it's a problem because I am not promoting another platform here with positive comments. All I shared is what their campaign participants doing in their announcement thread which is a negative thing. Mahdirakib has been one of the active forum members in the Gambling section for a long time so I assume he knows what is happening there. The word shilling defines something else.

I don't know if they are happy or sad having members like me. But I know a fact that not all companies appreciate healthy criticism. But in this case, chips reacted very well and they came up with a solution that we all should appreciate.

Exactly mate, it's never a problem to mention other casinos in another's Ann thread, I have mentioned a lot especially when the case deem it be, and just like you said the most important is that what you are saying is right on point, as for the case of chipps rectifying issues to the betterment of the casino is just the right move since there have been here once and trying to maintain a good reputation now is everything than participants blatantly covering for errors even if it's obvious.

Shishir99

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Quote from: hd49728 on October 05, 2024, 02:07:10 AM

I don't see it's relevant to mention another casino in Chips.gg's announcement thread. They are competitors and mentioning another brand here is like shilling their brand here, even you didn't intend to do this.

I don't think it's a problem because I am not promoting another platform here with positive comments. All I shared is what their campaign participants doing in their announcement thread which is a negative thing. Mahdirakib has been one of the active forum members in the Gambling section for a long time so I assume he knows what is happening there. The word shilling defines something else.

I don't know if they are happy or sad having members like me. But I know a fact that not all companies appreciate healthy criticism. But in this case, chips reacted very well and they came up with a solution that we all should appreciate.

hd49728

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Quote from: Shishir99 on October 05, 2024, 12:25:14 AM

Actually, I think I am helping them by not defending blindly.

I don't want chips to ruin their reputation. This is a forum where reputation matters. Casinos do not get a huge number of players from the forum. But when they get one, that one high roller is better than a hundred bonus hunter. Those high rollers care about reputation. I am sure you know about that since you are far more experienced.

Chips.gg team actually feel happy to have a community member like you who are ready to make your voice and recommendation directly to the team, for improvements of their service. No one can disagree with you that, reputation is very important for a business, and any company have to defend their reputation at all cost. Of course it must come from development, maintenance, customer support and accusation investigation, but it should not come from using power in hands to shut down community voice.

Quote

I have seen in a xxxbrand thread that some of their campaign participants defend them no matter what they do. BC is losing its reputation and I guess a lot of OG members are leaving their platform. Those participants should suggest their platform to look at those scam accusations and fix them. Instead, they attack the accuser without checking the facts.

I don't see it's relevant to mention another casino in Chips.gg's announcement thread. They are competitors and mentioning another brand here is like shilling their brand here, even you didn't intend to do this.

Shishir99

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Quote from: Mahdirakib on October 04, 2024, 02:48:42 PM

Glad to see that you aren't trying to defend the mistakes of Chips.gg blindly. I respect your morality. Because I have seen some forum members to defend the casino they promote in a blind way. The casino team has now done the good thing by updating the terms. I hope their geo-blocking system will work properly too.

Thank you for your words.
Actually, I think I am helping them by not defending blindly. I have seen in a BC game thread that some of their campaign participants defend them no matter what they do. BC is losing its reputation and I guess a lot of OG members are leaving their platform. Those participants should suggest their platform to look at those scam accusations and fix them. Instead, they attack the accuser without checking the facts. I don't want chips to ruin their reputation. This is a forum where reputation matters. Casinos do not get a huge number of players from the forum. But when they get one, that one high roller is better than a hundred bonus hunter. Those high rollers care about reputation. I am sure you know about that since you are far more experienced.

Mahdirakib

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Quote from: Shishir99 on October 04, 2024, 06:52:00 AM

The good practice is not to mention what other casinos does but to mention what we do. That should be the main thing to point out. I am happy that you have heard the community and listed the additional countries.

Glad to see that you aren't trying to defend the mistakes of Chips.gg blindly. I respect your morality. Because I have seen some forum members to defend the casino they promote in a blind way. The casino team has now done the good thing by updating the terms. I hope their geo-blocking system will work properly too.

chipsgg

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Quote from: tranthidung on October 04, 2024, 09:45:07 AM

Quote from: Fivestar4everMVP on October 04, 2024, 08:05:08 AM

Having restricted countries in the casino's terms of service, or terms and conditions is not kind of mandatory, IT'S MANDATORY, or else, how can people visiting the casino know get to know that the country they will be registering from is not supported by the casino?

The discussion about it can stop right here. It's because the Chips.gg team already listened to our discussion and suggestion, then they took action in a right way. You can see their response.

Quote from: chipsgg on October 03, 2024, 08:58:03 AM

Lastly, we have additionally listed these countries in our terms for ease of access.

After this change in their Terms of Service, the discussion is no longer useful, so I recommend we can stop it here, and move on to other discussions.

Quote from: chipsgg on October 03, 2024, 08:58:03 AM

Thank you all for your feedback.

Thank your for your open-minded and listened to community, and your action is very necessary for users.

Thank you, much appreciated.

To mention something we are doing, you can see we have a $100,000 wager race ongoing for the month of october.

https://x.com/chipsgg/status/1841141349455728977

tranthidung

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Quote from: Fivestar4everMVP on October 04, 2024, 08:05:08 AM

Having restricted countries in the casino's terms of service, or terms and conditions is not kind of mandatory, IT'S MANDATORY, or else, how can people visiting the casino know get to know that the country they will be registering from is not supported by the casino?

The discussion about it can stop right here. It's because the Chips.gg team already listened to our discussion and suggestion, then they took action in a right way. You can see their response.

Quote from: chipsgg on October 03, 2024, 08:58:03 AM

Lastly, we have additionally listed these countries in our terms for ease of access.

After this change in their Terms of Service, the discussion is no longer useful, so I recommend we can stop it here, and move on to other discussions.

Quote from: chipsgg on October 03, 2024, 08:58:03 AM

Thank you all for your feedback.

Thank your for your open-minded and listened to community, and your action is very necessary for users.

Fivestar4everMVP

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Quote from: Findingnemo on October 03, 2024, 08:22:02 AM

Quote from: tranthidung on October 03, 2024, 08:01:42 AM

From your description on how an account registration at Chips.gg is, I think it's fine if they ban a new registered user immediately after they detect the IP address is from a restricted location or the user select a country from restricted countries.

It's only bad if they don't ban users from restricted countries, even they know that, and let users betting, then pull the ban card after a big win and big withdrawal request.

Asking for country at the time of registration looks new to me, no other casinos asks such information at the time of registration itself but it's good or bad depends on how they utilize it and instead of banning the user, they should not be able to register in the first place so if things change in the future in their country (by any miracle) then the user can able to access the platform which is win win for both the parties.

But having restricted countries list in the ToS page is kind of mandatory though.

Having restricted countries in the casino's terms of service, or terms and conditions is not kind of mandatory, IT'S MANDATORY, or else, how can people visiting the casino know get to know that the country they will be registering from is not supported by the casino? Specially when there is no form of warning to or for the potential user, simply alerting him or her that he or she is visiting the casino from a country that is not supported.

Concerning what you said about now allowing the users from an unsupported country access to the casino, the easiest way is to permanently block the ip addresses of all the unsupported countries so potential users coming from such countries do not gain access to the site, or better still, and maybe more simpler, disable/Grey out the registration and login button/link for user who visit the casino from a country that is not supported.

FortuneFollower

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Quote from: Shishir99 on October 04, 2024, 06:52:00 AM

Quote from: chipsgg on October 03, 2024, 08:58:03 AM

Germany is a banned region on nearly every casino, this is a well known fact. It is also listed by clicking the license seal at the bottom of the website.

Our terms clearly state the player has the obligation to ensure he is not playing from a restricted region. We provide many resources for this including our help desk. If they have any doubt they are free to reach out to our 24/7 live support with any questions.

Lastly, we have additionally listed these countries in our terms for ease of access.

Thank you all for your feedback.

The good practice is not to mention what other casinos does but to mention what we do. That should be the main thing to point out. I am happy that you have heard the community and listed the additional countries. I believe this will prevent further drama because users won't be able to say that they did not see their country list on your TOS page. Thank you for positive response and making the change.

Do you have any plan to making changes on banning a user as soon as you detect that they are from banned countries? I guess it would be a good idea if you can ban user right after they sign up because you already know where they are from. It's not important because the banned country list already available on TOS page which was most important thing to do.

Yeah, or maybe there would be a warning in place, a big one so that there would be no situations like that to resolve in the first place. Some people won't dig too deep into the TOS.

Shishir99

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Quote from: chipsgg on October 03, 2024, 08:58:03 AM

Germany is a banned region on nearly every casino, this is a well known fact. It is also listed by clicking the license seal at the bottom of the website.

Our terms clearly state the player has the obligation to ensure he is not playing from a restricted region. We provide many resources for this including our help desk. If they have any doubt they are free to reach out to our 24/7 live support with any questions.

Lastly, we have additionally listed these countries in our terms for ease of access.

Thank you all for your feedback.

The good practice is not to mention what other casinos does but to mention what we do. That should be the main thing to point out. I am happy that you have heard the community and listed the additional countries. I believe this will prevent further drama because users won't be able to say that they did not see their country list on your TOS page. Thank you for positive response and making the change.

Do you have any plan to making changes on banning a user as soon as you detect that they are from banned countries? I guess it would be a good idea if you can ban user right after they sign up because you already know where they are from. It's not important because the banned country list already available on TOS page which was most important thing to do.

chipsgg

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The Future Of Cryptocurrency Gambling

Quote from: Findingnemo on October 03, 2024, 08:22:02 AM

Quote from: tranthidung on October 03, 2024, 08:01:42 AM

From your description on how an account registration at Chips.gg is, I think it's fine if they ban a new registered user immediately after they detect the IP address is from a restricted location or the user select a country from restricted countries.

It's only bad if they don't ban users from restricted countries, even they know that, and let users betting, then pull the ban card after a big win and big withdrawal request.

Asking for country at the time of registration looks new to me, no other casinos asks such information at the time of registration itself but it's good or bad depends on how they utilize it and instead of banning the user, they should not be able to register in the first place so if things change in the future in their country (by any miracle) then the user can able to access the platform which is win win for both the parties.

But having restricted countries list in the ToS page is kind of mandatory though.

Germany is a banned region on nearly every casino, this is a well known fact. It is also listed by clicking the license seal at the bottom of the website.

Our terms clearly state the player has the obligation to ensure he is not playing from a restricted region. We provide many resources for this including our help desk. If they have any doubt they are free to reach out to our 24/7 live support with any questions.

Lastly, we have additionally listed these countries in our terms for ease of access.

Thank you all for your feedback.

Findingnemo

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Quote from: tranthidung on October 03, 2024, 08:01:42 AM

From your description on how an account registration at Chips.gg is, I think it's fine if they ban a new registered user immediately after they detect the IP address is from a restricted location or the user select a country from restricted countries.

It's only bad if they don't ban users from restricted countries, even they know that, and let users betting, then pull the ban card after a big win and big withdrawal request.

Asking for country at the time of registration looks new to me, no other casinos asks such information at the time of registration itself but it's good or bad depends on how they utilize it and instead of banning the user, they should not be able to register in the first place so if things change in the future in their country (by any miracle) then the user can able to access the platform which is win win for both the parties.

But having restricted countries list in the ToS page is kind of mandatory though.

Topic: Chips.gg |🎰 1000+ Slots |🎤 Live Casino |🎲 1% House Edge Dice |🏦 The Vault - page 12. (Read 25434 times)