First thing...Henry it was a pleasure meeting you in person at the Miami Inside Bitcoin conference a few months back. We spoke for maybe 20 minutes about your coins and other things.
Yes, I remember. It was nice meeting you too.
I'm a little disappointed in a few things, and hope you can address:
1. The auction 1B Silver top capsule was very loose to the point it fell off on its own the moment I touched the packaging and the coin inside almost fell out, until I had to do a ninja maneuver to catch it. These capsules arent tight, especially for shipping. Its also rather disappointing to hear that earlier auction Silvers are lesser quality, especially when people paid a nice premium for those.
2. When I received the 1/10 and 1/100 Brass some time ago, they had what I would describe as 3 or so discoloration stripes end to end across the front. I looked at roughly 50+ Brass coins in person in your display case. Some looked better than others to a large extent and showed a similar issue.
3. In the 3 custom brass I received, all were pretty scratched up, though shiny, as if they were in someone's pocket for some time.
I implore you to consider other mints that do a much much better job in quality of the silvers and brass for future coins. I'm sad to say the quality is not there now, and needs to be addressed.
1. The silver coin capsules were a bit of a problem for us initially, we had to re-order them once already before we got decent ones. The current ones are ok-ish and shouldn't fall off by themselves. I think the one you have was somehow more loose than they are on average as we haven't had many issues with them. As for the variance in quality, that is of course unfortunate and it's all because of the relative inexperience in producing coins but on the positive side we are gaining experience with each coin. This was the first silver coin and the polishing issues were quite unique compared to the brass coins.
2. We are generally fairly happy with the 1/10 and 1/100 quality relative to the price point but they do show these stripes occasionally, some more so than others. We've talked about this with our mint.
3. The Custom coins are, to be honest, not of the best quality. Some of them are decent but many are not. We are still not completely sure why they became worse than the 1/10 and 1/100 coins and are actively investigating this with the mint. The variance in quality for Custom coins is certainly high.
Safe to say we aren't going to produce new coins with the same issues and are making sure each new coin is better, regardless of which mint we use. The mint we have used so far is actually quite inexperienced in making coins, their primary business is in other type of metal making. Not coins per se. We've used them because of good connections and pricing, the owner of the business is a shareholder in our company. But we're actively evaluating the relationship.
The main issue at the mint is not the process they use or the tools they use, it's the metal plates they use. The brass and silver plates have both had their issues, brass plates simply being low quality and the silver plates being non-polished, thus requiring huge amount of manual polishing. They simply can't find proper raw metal from anywhere. Many of the proper mints have good raw materials which is extremely important and unless our partner can't get their hands on proper raw materials in the future, we may have to change the mint indeed.