Topic: 🌟CLOSING SALE🌟 [DENARIUM] | Next Gen Physical Bitcoins 🌟CLOSING SOON🌟 - page 15. (Read 56311 times)

We've never promised anything in regards to the mint or mentioned "mint quality". Our main focus has in fact been value-for-money which has been clearly communicated. In this regard the 1/10 and 1/100 coins have been our most successful product.

The 1 BTC coin is a different beast though. It is supposed to be a more premium product. However I'm personally fairly happy with the quality that we've reached with the coin at the end. The auction coins were a bit of a disaster due to the serial issue and the coins being of lesser quality on average than the rest of the batch, but otherwise the batch is, to my novice eye, of good quality.

With the silver coin we had problems mainly because of the lack of experience. Like the whole polishing issue, which we had no idea about before now. But we're gaining experience with each problem and we are dedicated at not repeating the same issues at least.

Who exactly do you get your coins minted with if I may ask? I also haven't read of the other pages, so let me know if it's somewhere there.

The 1/100 there is an anomaly. The 1/100 and 1/10 coins are generally of decent quality (our best coins in terms of value-for-money) and the 1/100 coin you have is significantly below average in quality. We can send you another one of better quality free of charge. Coins such as your 1/100 are normally dismissed during our assembly process but our process needs to be improved so that coins like that are not sold. Please contact us at [email protected] and we will send you a new coin right away.


I need to explain the "in-house metal maker" thing a little further. The decision was not made because of cost, we don't even have a clue what it would cost to do this with other partners. We only ever started the whole business *because* we had a friend / shareholder with the capability of minting coins. Without him and his metal business, we would never have even started Denarium, most likely. We did it like this due to the natural ease of doing it with him, not really because of cost or higher margins.

We haven't really looked at different options thoroughly yet in terms of different mints. But this is changing of course. We are not going to produce any future coins unless 1) our current partner can guarantee better quality and changes based on customer feedback or 2) we have found a new partner that can deliver better quality. We are currently looking at both options being viable. Our current partner is constantly learning about the process so it's not "without hope" but we're also actively looking for other partners now.

Your assessment from your point of view is fair, but I have to say that you have received the worst of the worst. The auction silver coins have high quality variance, regarding which we've been receiving lots of negative feedback. Yours is clearly one of the worst individual coins. We can offer some form of compensation for that certainly. You can send an email to [email protected] and we can discuss it further.

Silver coins produced later have been polished with an enhanced process and are thus on average a bit better. But they are still polished coins, which has been receiving negative feedback overall. But I will post pictures about this next week that will prove these coins had to be polished. But we're taking all feedback into account in regard to future coin production.

Additionally the Custom coins themselves have even higher quality variance than the 1 BTC auction coins. They are generally our worst quality coins (in my opinion). I personally like the 1 BTC silver coins quite a lot in terms of quality, when properly polished. Some of the coins are bad though, that is true.

I suppose I just assumed that for a $100+ premium the coin would be like every other coin produced and sold around here...mint quality. Anyways I knew better than to pre-order something but did it anyways so I will sell it off and move on. Had I seen pictures of the coins before ordering I would not have ordered one for sure.

The coin was advertised as collectors item and premium product. A metal working company was mentioned when quality complains from customers came up.

I think that is just one of the issues here from an outside perspective. BOLDED.

First off, I haven't really followed this thread only until recently. And I have to say that Denarium did deliver a product which is better than scammers like Coinographic. But...

What is disappointing is that the term "mint" is being thrown around when from what I gather the company "minting" the coins was not in fact an actual mint (not their main focus as a business). Please correct me if I am wrong.

Which is a bad move from a quality stand point.

Was the impression initially from customers that the "mint" was an actual mint or was it disclosed that they were a metal working company of some kind?

I get that there were issues, but shipping them was a bad move. They should have refused them from the mint and had them re-struck. I was excited to see some loaded coins for sale as I am bored with DIY coins. I was really hoping for another solid player like Titan selling nice loaded coins. I hate to be negative, but I was pretty let down here.

Completely agree.  I've tried to be very polite about this, but I'm frustrated at the quality.  I can somewhat live with the Brass coins due to their low cost (though I'm very disappointed in them), but the Silver was meant to be a premium product, and the auction prices reflected that.

Here's my two pics I took for the Encyclopedia.  They wont win any awards for best picture, but they accurately reflect my 1/10 and 1/100.  I didnt take any pics yet of my Custom or Silver.  The 1/100 has very bad bands across the front, which I mentioned to Henry in person in Miami.

I do appreciate Henry being upfront with many of the issues, but I think Denarium needs to go with another mint asap as opposed to an in-house metal maker just to keep margins high.  Then to compound issues, there was the decision to polish the silvers, which is a no-no, as it left lots of scratches on my coin, and in my case, a capsule which fell right off as soon as I touched the package, letting the Silver fall out.

Capsules are the least of your worries. I hate to be negative, but the quality of these coins is just horrible. I got a silver bull coin and the brass custom coin and both are in bad shape. I am not sure how in good conscience you can ship coins that look like these.

https://bitcointalksearch.org/topic/m.14586027

As I've mentioned before, we already replaced our order once for the capsules for the 1 BTC from the supplies (as the first batch came loose really easily) but it seems that the replacements were still not good enough. We will change the capsule type entirely for future coins and also look into the protective padding in the packages so that it's adequate.

There has been very little issues with the capsules of our smaller coins but the larger ones have definitely been a bit problematic.

A good option is to start with numismatic quality airtights such as these: http://www.amazon.com/Air-Tite-Direct-Holders-SILVER-EAGLE/dp/B002EJLZ4U
They can be found in appropriate sizes as needed and in bulk quantities.
Once a coin is securely closed/sealed it can still be placed in the current packaging style very effectively!

Eze is probably referring to me.  The capsule for my Silver auction fell off the first time I picked up the package.  It wasn't due to customs.  I mentioned this earlier.

Originally when I ordered my Denarium coins last year, I had received the box with the coins not secured inside.  They were still in the air-tites but the air-tites had taken damage/staining from the sticky substance that was supposed to keep the air-tite secured to the receipt.

This was an issue in the past that I would expect to have been resolved but if not I hope they can figure out a better way to secure the product.  Bubble wrap works wonders in small quantities and there was absolutely no padding in my shipped box last year - I EXPECT padding in it this time around or else the problem has not been resolved.   

I can confirm that this also happened to me. In my group buy thread I had my capsule open once I got the package. It looks like customs wasn't involved, because the tape was intact on the box. Although previously I had believed customs did it, it is probably 90% false.

Another person that received coins also said that same, "their capsule felt loose."

Could be that they placed it back carelessly. But that doesn't matter. We'll answer your email soon so we can take care of the complaint.

Not 100% sure but the capsule fits not that tight and the package looked unopend. Why would customs leave the capsule open anyway?

I have send you a signed email regarding refund.

Sorry about the delay regarding compensation, we are a small team and we're extremely busy. That is no excuse of course but we do handle every case eventually.

In terms of the capsule coming off during transit, that is not very likely to happen. Are you sure it wasn't opened by the customs or something like that? In any event we'll handle this issue through email.

Just a general notice to everyone that we have a 2-week return/refund policy (from successful delivery of the product) so I recommend doing first contact within that timeframe. Otherwise I can't promise that we can do anything about the request.

We'll publish pictures here of the unpolished coins soon. We don't have any at the moment but I've asked the mint to send us one. We'll get that next week and then I'll put the pictures here for transparency.

Well, I liked the the design of the coin very much so I particpated in the auction but I am disappointed by the overall handling through Denarium.
During the shipping process the top of the coin capsule came off so that the coin got moved around inside the parcel a lot which didn't improve the surface of the coin.
Additionally to scratches there is now some really tiny red fluff from the enclosed cloth on the coin and I have no idea how to remove it.  
I asked for compensation since more than a month but didn't get a real answer because they want to handle all of the requests in one go in order to reduce the workload.

So to summarize:

• late delivery
• Instead of A9 I received A14
• bad communication regarding issues like the +5 Sticker problem
• Coins got cleaned to "impove" quality
• promising a premium coin product without using a proper mint so the quality can't keep up imho  
• bad packaging so coin surface got even worse
• no compensation in an appropriate amount of time were offered (waited more than a month)

0.57 btc is imho to much of a premium for this coin so I will ask for a refund today.