Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 125. (Read 465733 times)

Full disclosure before I comment. I am not a player at cloudbet. But I am a player in a pool for sports (English football) which they are sponsoring. I have from my observations seen the reputation of cloudbet as a good sportsbook with customer support that is responsive. However, these latest series of accusations are beginning to wear down the site.

My advice as a third party observer to Cloubet. Better remove KYC for future. OR insist KYC before signing up. It is a huge problem for other casinos as you can see.

This Ronnie is really a funny guy. He's always on a holiday or took some days off when something like this happen.

But we've seen all Scambet lies.

I agree. This is exactly what happens with me.

I have been playing at Cloudbet since September 2018 and never had issues, but this time I had and nobody replies besides the casino marketing guy through WhatsApp and every time he says something else.

But there is some shady thing that I want to mention. Here is what happened. I play Live Roulette game from January 11th until 14th. 95% I lose since September 20. Anyone knows the game, will agree, that it's really hard to win. Anyway, after I played long hours I had 38 BTC and I requested withdraw. My account is suspended.

PLEASE SEE ATTACHED PROOFS!
1. Player Risk Analysis Report from EvolutionGaming (PDF file is here: https://ufile.io/mfj78)
2. Screenshots with all representatives from Cloudbet (52 images: https://imgur.com/a/5ZxWgDY)

First of all, this report was prepared on Jan 20th, when I contacted them on Jan 25th they told me they still waiting for the report. They sent me the report yesterday which is 28th.
Second, the report says that I played from saved bets, which is correct because the platform gives you an option to save your bets and play, or you can play repeat bets. If you play like that and win they tell you this is not the right way to play SO WHY DO YOU HAVE THIS OPTION ON YOUR PLATFORM?
Third, the report says that I placed my bets from saved bets average of 4 seconds before the ball dropped which might be correct but again, the platform lets you bet after they span the ball, so if you don't want the player play like that why do you have that option on the game.
Fourth, when they made this report they are stating Cloudbet that they will keep watching my actions and asking Cloudbet let them know if they want to block my account. So, in other words, they don't know my account was blocked on the day of withdrawing. So Cloudbet blocking the account and waits for couple days and then take actions and find excuses not to pay. I think they get the winning from the casinos and gain some time and never pay the big winning.
Fifth, the report states that I opened the account on Sep. 25th, 2018, but they analyze only from Jan 11-14th. If they go back and analyze all my play from Sep. 25th - Jan. 14th, they will see that I always play the same way and I have been loosing.

So in reality, if there is software how I have been loosing...
I really want to thank this page to be our (victims) voice!
I did not cheat nor used any software, I am a businessman and I like to gamble, but this is stealing.


PLEASE SHARE WITH EVERYONE YOU KNOW ABOUT CLOUDBET.COM SCAM!      

DO NOT RISK YOUR MONEY because even if you win you will never get it.

CLOUDBET.COM trick people, I think they get the winnings from the casinos and then block your account.
If there is software like that, how come I have been loosing?

Please DON'T insult people! If you will check the history you will see how I have been playing.


38 BTC it is a lot of money and this is not profit. Only that day I deposit more than 11 BTC to that account to play and after I got lucky I ended up withdrawing 38 BTC.


<< January 13th >> - I deposited 11 BTC into my account on cloudbet.com
<< January 14th >> - Cloudbet sent me an email and asked the ID and some documents and I sent them right away, since then they tell me, our security team is an investigation.
<< January 15th >> - My account is suspended. I had a chat on Cloudbet.com with Lily. She said that I will get verified in a few days. That this is their standard procedure. When I asked about my account she said: «Your account is suspended for the period of verification, but your funds are safe with us. I am very sorry for all the inconveniences you’re dealing with. From my side, I’ll leave a note for the team regarding your request and will try to do my best to help you get your request solved as quickly as possible.»
All my withdrawals have been canceled and my balance is $38.3441 BTC.
<< January 20th >> - Received a player risk analysis report from EvolutionGaming. The report issued: 20th of January 2019.
<< January 24th >> - I contacted a customer support chat again with Molly and ask for an update. Molly: «I have looked into your ticket, and I can confirm, that your account has not yet been fully verified, in scenarios like this we request our game provider to check the winnings. Sadly they are overloaded with requests and have not yet gotten back to us.».
To my questions «Why?» «How long it will take?» Molly replied: «I can’t give you an answer on that as the accounts are being investigated by our Player Safety team, it is completely out of my reach, unfortunately. I’m afraid I cannot give you a time frame on this, it depends when the game providers will be able to get back to us again.»
<< January 25th >> - I contacted a customer support chat again with Matthew and ask for an update. I got the same answer as Molly told me yesterday.
<< January 28th >> - Contacted Molly on the chat at Cloudbet.com. I told her that I contacted Casino marketing guy and Andy told me that reports are ready! Molly’s reply: «The investigation was conducted by the game provider, where an in-depth analysis was conducted. The email from Andy is our final decision on the matter, as such, I have no further information to offer. The balance on the account has been confiscated. It means that your account will stay closed and funds frozen». When I asked, «Frozen means you keep the funds?» The chat joined Steve, and he replied «The funds on the account, as they were accumulated again our terms have been removed from the account. As such, your account has a 0.00 balance and will remain closed. This is our final decision on the matter.»

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Evening all,

Damn, I take a couple of days off and suddenly everything is on fire when I get back!  

AGD815 - I’ve spoken to our teams and they are confident in our findings when it comes to the player you contacted us about. The account was logged in to from multiple countries within minutes, and unless he’s discovered a way to teleport then it’s a clear case of VPN usage.

As I’ve stressed before, and despite the player trying to mislead us with claims of travel, we still allowed all deposits to be reclaimed before closing the account. I understand you are unhappy with this decision, but continuing to make threats of legal action and negative PR campaigns will not change this decision.

Youngamericandream - After investigating further our teams are confident that a VPN was used to bypass our territory restrictions. If you can provide evidence that disproves this then we should be able to get the whole issue settled very quickly.

The solution to these type of issues can be summed up pretty easily - if you are a resident of a country that we cannot offer our services to (USA, UK, Hong Kong, Singapore) then please don’t create an account at Cloudbet using a VPN to bypass our systems. There are plenty of alternatives out there who will happily accept players from those territories and you wont run the risk of having your account closed and bets voided.

Feels weird encouraging people to sign up with our competitors, but hey, it needed to be said.

Angry0ne - I’ve been told this is a known issue that is being worked on, we have had a couple of similar reports via this thread and I’ve been passing on all the details to the teams dealing with the problem. I’m hoping to get an update on progress soon, and I’ll PM you and post here when I do.

VINSIN - I'm part of the Social and Community team at Cloudbet, and it's usually just me using this account on BCT. Peter might sometimes jump on to cover downtime or post something specific, but he signs off as himself so you always know who you are speaking to.

Thanks,

Ronnie @ Cloudbet

"Ronnie" could be at least 20 guys exchanging login. Yeah, "he" works for Scambet.

Wait ronnie ain't the guy working for them? I have read most of their complaints on askgamblers, really usefull website

I see that less than 24 hours left on AskGamblers for Scambet to clear their name.

And Ronnie has disappeared.

Really strange lol

Hello back,

Altough I've lost any hopes that anything can be done in here, will ask one more time.

Have tried to bet quite recently and still problems is as last 3 months. You show limit of ex. 0,20000, while I use max stakes, the limit changes to 0,0002 that's for pre game, while for live betting all bets are declined, maybe 1/10 if I enter 0,00001 stake it will go through, but what's the point of it ? ofc max limit shows 0,3 in the same time

Hope you can give honest answer once and for all.

Thanks,

Almost all the long existing and the newbie of the forum knew Nitro and I believed to posted this message because of the accusation made by the user game protect which have been false and baseless accusation about gambling site for years now. Besides, this was the reason behind his red trust issue and if you check the red trust was giving to him by reputable members of this forum. However, I am surprised with the message been posted about cloudbet but we have to wait till will confirm everything.

Slow down and be careful. I hope you're ready to to send them your documents if you win big?

Nice Super Bowl promo 

If he has american citizenship and use site from U.S. he breaks T&C. No matter that he has dual citizenship.

But

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@youngamericandream did you try to use cloudbet.com from Russia? You said that you're Russian citizen.

This will become alot more public soon. Stand by.
Im out of DMs for the day. DM me your contact info, lets chat

lol this is getting way more fun. waiting for news guys. if i can help you arround let me know

This same Paul threatened to call the police on me if I harm the website Good luck mate!

Check your DM messages

This topic is getting so much attention. My reply is here to follow it more closely.

@americandream have you made a complaint on ask gamblers? or this is yours? : https://www.askgamblers.com/casino-complaints/cloudbet-casino-problem-withdrawing-38-btc

Well, this is beyond stupid...if KYC don't work , then there is a "software".

What's next - magic powers?

I would like to spend 24 hours with these Cloudbet guys in one room, a lot of bone breaking involved.

You are barking at the wrong tree. That piece of shit is being payed by Cloudbet to be their campaign manager, aka complicit in crime.

As much as I like Cloudbet, this KYC stuff is going to be a big problem for all those centralized casinos. If they don't find a solution (and it seems like there isn't one since the centralized casinos are tax payers) decentralized casinos will take over and both casino owners and governments will lose money. This is internet you can't stop people. They failed to stop torrent, they failed to stop mp3, they failed to stop bitcoin.

They will surely fail to stop people who want to gamble without handing over their passports. It is only a matter of time. Just let it go and everybody wins...