Evening all,
Damn, I take a couple of days off and suddenly everything is on fire when I get back!
AGD815 - I’ve spoken to our teams and they are confident in our findings when it comes to the player you contacted us about. The account was logged in to from multiple countries within minutes, and unless he’s discovered a way to teleport then it’s a clear case of VPN usage.
As I’ve stressed before, and despite the player trying to mislead us with claims of travel, we still allowed all deposits to be reclaimed before closing the account. I understand you are unhappy with this decision, but continuing to make threats of legal action and negative PR campaigns will not change this decision.
Youngamericandream - After investigating further our teams are confident that a VPN was used to bypass our territory restrictions. If you can provide evidence that disproves this then we should be able to get the whole issue settled very quickly.
The solution to these type of issues can be summed up pretty easily - if you are a resident of a country that we cannot offer our services to (USA, UK, Hong Kong, Singapore) then please don’t create an account at Cloudbet using a VPN to bypass our systems. There are plenty of alternatives out there who will happily accept players from those territories and you wont run the risk of having your account closed and bets voided.
Feels weird encouraging people to sign up with our competitors, but hey, it needed to be said.
Angry0ne - I’ve been told this is a known issue that is being worked on, we have had a couple of similar reports via this thread and I’ve been passing on all the details to the teams dealing with the problem. I’m hoping to get an update on progress soon, and I’ll PM you and post here when I do.
VINSIN - I'm part of the Social and Community team at Cloudbet, and it's usually just me using this account on BCT. Peter might sometimes jump on to cover downtime or post something specific, but he signs off as himself so you always know who you are speaking to.
Thanks,
Ronnie @ CloudbetHello "Ronnie",
First it were me providing American documents, now it's you "being sure" i used a VPN to "bypass" your restrictions. Once I prove that I was traveling abroad via travel documents, what excuse will you come up with next? Your website is going to shit and deservedly so. You are knowingly free rolling players. The right thing to do would be to pay out and close the account if you so wish. There has not been one instance where CloudScam has paid the losses back to the account holder because of violation of TOS, yet here we are on page 278 of complaints of you doing the opposite.
Enjoy all the new well deserved press.
so yes they blocked my account with no notice. And the reason when i asked why im blocked is that I bet on Superbowl.