Hello all,
Unfortunately I seem to be yet another target of the cloudbet scam.
Here is what happened to me:
I deposited 5btc into cloudbet, without using any affiliate programs or anything like that. I just wanted to do some sports betting.
After using the service for a few weeks, I withdrew my balance and kept 0.05 btc in the account.
One night I decided to do some live betting on tennis, and went on a hot streak - ran the account up to 1.7btc. Cloudbet quickly proceeded to lock my account and requested documents for verification of my identity (defeats the purpose of using online services and BTC, but ok). I quickly provided those documents, as i wanted to withdraw my funds and use them for other purposes. It has now been 6 days, and the only response I am getting from them is "it is still being reviewed by player safety team", and of course that this is being done to ensure MY safety. Obviously that is a bogus excuse for wanting to screw me out of my money.
*fast forward 20 minutes after posting on the forum*
Shortly after posting this on the forum, i received a reply from cloudbet:
"Dear americandream,
Thank you for contacting Cloudbet support with the requested documents.
The documents that you provided to us indicate that you are a resident in a country that we do not accept registrations from. As we do not accept players from your jurisdiction your account has been closed.
The balance on your account has been frozen due to bets placed which otherwise would not have been accepted & you have withdrawn more than your original deposited sum.
I trust this meets your understanding.
Cloudbet Security"
I provided them my American documents. Shortly after reading that they do not accept players from this jurisdiction, I have also provided them my Russian documents as I am a dual citizen, and as explained to them currently Traveling and living all over the world, currently in Netherlands - Amsterdam.
Now you can clearly see that this SITE IS A BIG FAT SCAM. Do not be mistaken, this was an intentional action to DEFRAUD me of my earned winnings and using the "jurisdiction" as an excuse. I personally know people who use this site, from "unauthorized jurisdictions" and they have a VIP client service member who is well aware of my friends residency, yet their accounts aren't closed or investigated.
I will proceed to post all relevant information I have to this and then proceed with legal actions.
Here is a screenshot of their live support telling me that I will likely be able to withdraw my funds: