Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 127. (Read 466288 times)

I have a friend who lost about $250,000 with them using a VPN last year and they KNEW he was based in New York and using VPN. What did cloudbet do? Give him a VIP client service representative! Why? Because he was losing his ass with them. I'm getting ahold of those messages today.

Care to comment, "Ronnie"?

Now you're slandering me "Ronnie"? I didn't get "caught out" by anyone. This is a crystal clear sham by you to defraud me of my winnings while falling back on your TOS as a crutch. You are not in the business of counting other peoples money. Whether I'm up or down - doesn't matter. What matters is that you cherry pick winners and defraud them of their winnings, and that will be well known going forward.

Here's my message to your support trying to resolve this in a civil manner:
"After talking with support and seeing as how you do not allow US based players, here are documents showing that I am also a citizen and resident of Russia. But really i am currently traveling all over the world.
I do not have a utility bill for my Russian address, but can provide you the full address if you need it. I dont have any other documentation, and honestly none is required in Russia, so it's hard to come by.
Hoping for a fast resolution to this problem, as it is tennis season and as you can tell it is my sport."

Apology accepted, tho not the apology i'm looking for. Your statement is false. Your team REJECTED my Russian documents using me "providing my US documents FIRST as grounds for rejection". I'll be glad to provide my Russian documentation again so you can release my funds. I have my Russian passport and Russian bank statement readily available. I said I didn't have a light bill, but you accept bank statements as proof of residence - and I do have that.
And if you think providing information about your practices is NEGATIVE PR, perhaps it's time to reflect.

Message from your team:
"Hey there americandream,
Our security have gotten back to me regarding the Russian documents.
Unfortunately since the first documents you provided to us are from the US, the account will remain closed once your documents have been verified.
Should you have any further questions please don't hesitate to ask.
Kind regards,
Matthew
Cloudbet support team"

I was also advised by the same individual that if my account should be closed, I will be able to withdraw the funds:
https://imgur.com/a/5CA02B8

LOL that is just a bluff, imagine criminals calling cops to protect them. They are hiding all of their business informations, they don't have a license, they are not in a position to call cops on anyone.

They laid low and committed scam after scam, that's why they don't want this attention.

@AGD815 - No problem, I'll pass on the request to our support teams for them to contact the account owner with an update.



@raven7886 - As I mentioned a few times above, when we discover a player has deliberately bypassed our systems to create an account from a restricted territory then we allow them to withdraw their initial deposit before closing the account. The player above has already withdrawn much more than they have deposited at Cloudbet in total, so they are actually 'up' on us despite being caught out recently.

Thanks,

Ronnie @ Cloudbet

Finally someone with common sense.

And that is why I never wanted to send these criminals any of my documents in the first place.

Anyone who does that will have problems later in life, you don't even know who is on the other side!

That is even scarier. I mean think about it getting scammed is something common in bitcointalk, yeah its horrible but honestly at this point I am not shocked when someone is scammed in crypto world. However, threatening someone with police and so forth as a casino literally means they signed their own death penalty. Who would play on cloudbet from now on? If they didn't even return your money, we would say they were doing some reviews and all that, even if they just froze the account temporarily while checking your documents that would be fine.

Also, if they paid you your money but blocked your account afterwards basically saying "you played here long enough and here is your money but don't comeback because of jurisdiction problems" that would have been fine as well. However keeping your money and than telling you not to make a scene or they will call the cops on you literally means "we do not want to be a casino anymore please let everyone know we are scamming people".

@youngamericandream - Apologies that my response was a little bit delayed, I wanted to be sure of the facts before responding.

I've spoken to our security teams and they have confirmed that you were unable to provide documents to prove residence in a non-restricted territory, and unless this can be provided our stance will not change despite your promise of a negative PR campaign. We can't allow players to bypass our restrictions then back down when threatened, otherwise we would have a swathe of players from the UK and US doing the same.

Thanks,

Ronnie @ Cloudbet

They already tried threatening me with "reporting me to the police", so that's a good sign

IMO that is a good move that could bring some Cloudbet rats out of their holes

Hello Shill,

Perhaps you havent read the last 50 pages of this thread. These people are scamming people out of their money left and right. It's time to put a stop to that.

Hello "Ronnie",

Nice of you to finally show up!
You must have not read my post. I will repeat, just for you: I am a dual citizen currently TRAVELING THE WORLD. I provided scambet with TWO sets of Passports to prove that, and was still denied by winnings.
I have now had two news outlets reach out to me and will proceed with full stories and interviews about what has happened here, as well as doing my own press release thru my own company (look it up, you have all my information). I will further direct them to 4 people who have so far reached out to me via DM and will cover their costs to do the same.

Cheers, should be a fun 2019 for scambet, I'll make sure of it.

Morning all,

@AGD815 - I've just spoken to the teams that were handling the investigation into your friend's account.

Our investigation concluded that a VPN was being used to bypass our territory restrictions, and there has been no information provided by the account owner that confirms the claims of travelling in France. Records show them logging in from a number of different countries, all within minutes of each other, which only solidifies the case for VPN usage, which is strictly prohibited in our terms and conditions.

In situations like this our policy is to allow the player to withdraw all deposited funds, and then close the account. Due to the fact that we are unable to allow players from restricted territories to place bets, the results of any bets made will be void.

The player in question has withdrawn their deposited funds, and as such our teams now consider the matter closed. If the player wishes to take things further to Ask Gamblers or our license providers then we will be happy to provide the relevant information to back up our findings, and are confident in the outcome.

I can understand that this isn't what you were hoping to hear, and I'm really sorry for the stress this has caused you as an affiliate.

@youngamericandream - We don't allow players from the US to access our services, and this information is clearly visible on our site, and on the review sites such as Ask Gamblers that we host pages on.

You claim that you didn't know about this until after KYC was requested, however you shouldn't have been able to create an account from a restricted territory without knowingly bypassing our checks.

@cruso - As mentioned above, we don't keep deposits when players have found to have bypassed our security checks to register from a restricted territory. When they are found we return the deposit and close the account.


I can understand there is an ongoing debate in the crypto gambling world about KYC, and when it's appropriate to request information. We prefer to allow players the freedom to create an account to gamble anonymously (as long as they are not from any restricted territories) because we know that privacy is important to our customers, and only request information when flags have been raised - usually as the result of suspicious activity or confirmed VPN usage.

That being said, I will pass on the posts from some of the players here regarding the need for KYC during signup to our product manager and security teams, and ask that they take this into account when reviewing our policies in the future. Obviously I can't make any promises from my position but I can see there is a need for a debate to be had around this issue.

As usual I'm happy to answer any questions I can regarding the issues above.

Thanks very much,

Ronnie @ Cloudbet

So you reckon it is ethical to free roll players? Keep their deposits when they lose, and refund them when they win instead of paying out winnings??? I am sick and tired of casinos making up excuses not to pay players. How difficult is it to ban players from restricted countries and reject their deposits? If they are an ethical book, then they should refund players from banned countries their lost deposits, and not cherry pick winners.

It's a must to give their deposit back that's what most casinos and sportsbook are currently doing when someone wins after breaking the Terms and Conditions.

While there are other competitive sportsbooks that we can use, people still gamble on Cloudbet because it's easy to make an account and deposit. Most/some of us tend to forget to read the terms that we agree on upon registration. We only start paying attention to it after our account gets locked.

Seems like your loss mate, you are hijacking Cloudbet's ANN thread and you are promoting other website here, I think that unethical.

Bring that somewhere else or just make a thread your own.

Personally, I liked Nitrogensports but I don't shout that here as I respect this thread, I know they are in competition but both
are good sites and they bring entertainment to people, I call them a friendly competition, just keeps improving from time to time.

You don't:
- read carefully T&C;
but
- gamble with restricted territory;
- talked with support on the verge of threats.

In addition you received initial deposit (as good will gesture?). Many bookies didn't process cashout in this case.

Course, technical or special department couldn't have possibility to monitor every account and big wins is a red flag to check acc.

P.S. Nitrogen really best bookie.
-
Upd. course i think that any bookie must filter users BEFORE first bet or in sign up process.

For anybody looking for good gambling websites, check out Bookmaker and Nitrogen, who are both ethical companies with great customer service. Bookmaker is also USA friendly.
Do not, under any circumstances, do business with Scambets.

I was lucky indeed.
Get a kick out of this:
After i sent their "support" department this:
"I urge you to reconsider and release my funds, or this will only be the beginning: https://cloudbetscam.com/
I will give you 24 hours to reply and solve this nonsense before passing the keys to my developers and marketing team to make the website VERY live."

They respond with:
"Dear americandream,

We will be contacting the police and providing them with your details if there are any attempts to maliciously harm the website.

Please consider this our final communication.

Best regards,

Paul

Cloudbet Support Manager"

I assume they intend on using my personal information that I provided them with and they insured they would keep confidential for this.

Cloudbet, I would LOVE to talk to the police so I could find out who filed the report so I can counter sue them.
You best believe the website is going live and will be ranked for every keyword that you target. That's what I do for a living.

I'll keep the thread updated with progress and will deter as much business from you as possible. Anybody who wants to join the fight, DM me.

you were lucky to withdraw your initial 5 btc + winnings deposit
that was some lucky sports betting to get from 0.05 to 1.7 btc and obviously it triggered the flags in their security
so now they took every possible action to not pay you your winnings, not surprising seeing its Cloudbet
I wonder why people are gambling with them still
please keep us updated if you decide to take legal actions