Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 141. (Read 465733 times)

Is Cloudbet using the same Sportsbook plugin that so many others are using?

@teteczv Thanks for getting in touch, and sorry you have run into some problems with your account. Could you please PM me your Cloudbet nickname and I'll get up to speed on the investigation and check on the progress for you.

Thanks very much,

Ronnie @ Cloudbet

Hello,


This is my experience with Cloudbet.

I opened an account approximately a month ago. I deposited 400 euros in bitcoins. In previous month a placed somewhere between 150 to 200 bets. Most of those bets were in the region of 40-50 euros, and the biggest one was no more than 200 euros. I bet soccer and tennis, and maybe one third of those bets were on US Open. I hit a good run and after a month I had  approximately 4000 euros in bitcoins. Than I withdrew 1000 euros and continue betting. Than I lost something and made another withdraw of 200 euros. Both those withdrawals went fine, in a half an hour. The same day I made the second withdraw Cloudbet blocked my account and sent me the following e-mail:

Hi,

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.


To aid in our investigation, we require the following information. Please provide KYC information. Please send scans of:

- a passport or other government identity card
- proof of address (only bank statements and government utilities from the past 3 months will be accepted)
- a picture of yourself holding these documents


Cloudbet security

I sent them the requested documents the next day. Since than, I heard nothing of them. I went twice on the live chat, operators were rude and robotic, repeating investigation, investigation, investigation, like e broken record.

I didn't do anything but betting. I didn't use any bonus, the free bet was awarded but I never used it. I didn't bet big, I didn't bet shady games. And what does integrity of sports bets mean? Is that even a thing? And they must be kidding about 6 months.

Can anyone here give me an advice how to proceed from here? I have more than 2000 euros there. They are so incompetent than they cannot even locked account, but when I try to login it says wrong combination of user name and password. I want to submit an official complaint, I can see they are regulated in Montenegro. I will never ever open an account with such a bookie, I learnt my lesson.

Morning all,

Hope you are ready for an exciting weekend of sport!  

- UFC: Fight Night 136

Outrights: Aleksei Oleinik (2.31) v Mark Hunt (1.62)
Rounds: Over 1.5 (1.91) Under 1.5 (1.86)

- NFL: Week 2

Last week all the tips from our NFL Preview Blog came in! I'll share this week's tips and odds below:

Miami Dolphins @ New York Jets
New York Jets -2.5 (1.89)

L.A. Chargers @ Buffalo Bills
L.A. Chargers -7.5 (1.98)

Detroit Lions @ San Francisco 49ers
San Francisco 49ers -6 (1.93)

Oakland Raiders @ Denver Broncos
Denver Broncos -6 (1.92)

Seattle Seahawks @ Chicago Bears
Chicago Bears -3.5 (2.07)

What do you think?

I'll update with some more odds for EPL and MLB this afternoon, just waiting on the odds to settle down.

Thanks,

Ronnie @ Cloudbet

@game-protect I'm hoping to get a link to our meta thread added to Cloudbet.com very soon, alongside the Facebook and Twitter icons! 

Technically this is a general purpose thread so I probably won't ask for it to be listed next to our live support and email contacts. I'm not around to monitor it 24/7 so players will always receive a faster response through direct contact with support (I'm just a glorified middle man after all )

@SatochiPikachumoto You can find all the details of our welcome bonus here (needs to be updated to add BCH but it works the same way!) For 3 BCH you would receive a 3 BCH bonus.

Thanks,

Ronnie @ Cloudbet

Not quite sure about this but how much BTC/BCH do we get for bonus (First deposit)

Let's say I'm putting 3BCH in.

Thanks

If this thread is part of your official support channels, why do not you link to it on your website? Very suspicious!

@Cloudbet

Wtf? If i commit burglary the state attorney wont bring proof how i did it because next time i could avoid my mistake? BS. I didn't multi account nor do I breached your TOS. Why dont you answer anymore by mail? I had still some bitcoins on my account and i have thid account for more THAN 2 years...
fml

My bet got graded and withdrawl got passed instant tooo... thanku ronie

Morning all!

@marlboroza I'm not aware of the specifics when it comes to AML laws (as that side of things is handled by other teams), but since most jurisdictions have similar laws i'd assume we make the effort to conform to as many as possible. The amount of money involved isn't the issue, if there's a deposit followed by a withdraw request without any activity then we have to ask for KYC.

I've raised the question whether this should apply if the wallet addresses are the same, as it strongly implies it's the same person that deposited, but I'm waiting for a response and obviously can't make any promises from my position.

@itzfrancishaxor I wasn't involved in the investigation and can't comment specifically on your situation, but IF someone was deliberately multi accounting it wouldn't make sense for our teams to let them know how they were detected.

@CryptoBrainy It's nice to know not everyone thinks I'm the devil incarnate

Honestly I usually look at these issues from the player's perspective and try and side with them whenever possible. I was hired to represent the community, and as such I hate seeing players kept waiting for withdrawals or experiencing grading delays.

@4x4et



If only! I'd be living on a private island with my sportsbook winnings instead of browsing the forums! 

@game-protect Welcome back! Our support teams do handle the vast majority of tickets through our live support and email channels, however some people prefer to tweet at us or drop a message on the forums - i'm just here to catch anything that doesn't get sent directly to support.

@JohnStall19 I'm really sorry to hear that, is this regarding the 'Free Spin Tuesday' promotion? I've taken note of your email address and will investigate with our casino team now, in the meantime you might want to edit your post to remove the address for security reasons.

@SatochiPikachumoto Our current Welcome Offer includes a 100% first deposit bonus of up to 5 BCH!  

Thanks very much, have a great day!

Ronnie @ Cloudbet

Would love to try this just by seeing BCH on the thread title lol.

 

did not recieve my free spins! I have sent 3 emails to support and now posting here because I did not get my free spins on tuesday and it is 1131 pm now est. I know you guys will come back and say the promotion is only for tuesday tomorrow but putting this out there so people can see. email is [email protected]

A legitimate company serves its customers directly through the support channels emails or live chat.

If a victim has to find their bitcointalk thread to possibly get helped, then you know what is going on, because over 90% of victims are not able to find this support brain wash thread!

On the other side, if someone does not care to deposit his coins at a publicly proven scam, why does he care about his coins then? Does not make much sense in my opinion.

Lol, that's exactly what they want you to think

As I said, good cop, bad cop.

Ronnie knows everything, he's just there for damage control.

The frustrating thing is that I actually believe Ronnie is a good guy. He tries his best to clean up the mess Cloudbet makes, the scams Cloudbet pulls on its clients. I don't want to be too rude on you Ronnie, but all I can ask you is to take a step back from Cloudbet and look at our claims from a neutral perspective.

So Cloudbet Support responded but they dont want to give their proof. Very suspicious.

Hm ok that definitely didn't answer my question.


You enforced KYC for 20$ because you had suspicion that someone has tried to launder...well...20$.

Under whose jurisdiction you operate?

@itzfrancishaxor I'm sorry but I'm unable to discuss the personal details of any investigation involving players' accounts in public forums, and do not have the required permissions to make changes to the status of a player's account.

If you believe that the account has been closed in error then please contact our support teams to dispute the decision.

Thanks very much,

Ronnie @ Cloudbet

@Cloudbet

"Your account has been closed due to a breach in our sites terms and conditions, specifically:

5.1.9.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.

Please refrain from creating any subsequent accounts on site.

Best regards,

Sc***

Cloudbet Support Manager "

Are you damn serious? This is a straight up lie. They're making fake accusations to keep my money frozen. I demand proof for this!!

@CryptoBrainy I'm really sorry you had a bad experience and I can understand your frustration. There were obviously mistakes made and because of that we not only lost a valued customer, but gained a vocal critic.

I can't claim to know the reasons behind those particular withdrawal delays, but any long term delay is unacceptable in my eyes and this is something I have continued to stress to our teams.

We have been growing fast in the last few years and at times it's been a struggle to ensure we are keeping up with demand from a ever increasing player base. To address this we have recently made a large investment into our support service, with a new dedicated in-house customer support team coming online in the near future to further cut wait times and offer and all-around improved service.

@marlboroza As i've said before, we comply with all the AML laws in the jurisdictions that we operate in, it wouldn't make sense to pick and choose as a international sportsbook and casino.

@lw13 Glad to hear it, thanks for confirming and apologies again for the delay.

@chico7889 Really sorry to hear that Chico. Thanks for your time and I hope we can tempt you back one day soon.

@LTU_btc The bet was under 2.25, meaning it's split between under 2.5 and 2.0. You won the under 2.5 part, but not the under 2.0, so it's a partial win.

Here's an example from our sportsbook rules: "If a bet is placed on over 2.25, half of the stake is placed on over 2 and half of the stake is placed on over 2.5. If the game ends with exactly two goals (1-1, 2-0 or 0-2) the bet placed on over 2 is settled tie and the bet placed on over 2.5 is settled lose. This is called Half lose. If the game ends with more than two goals the bet is settled win or if it ends with less than two goals the bet is settled lose.

@silvainnn I'm really sorry you have had a bad experience, but we are a legitimate sportsbook and casino and will not be 'seized by authorities'. We've been around since 2013 and wouldn't have made it this long in a niche industry if we were 'scamming' our players. If there's anything I can do to help you regain some trust in our service then please let me know and I'll help however I can.

@itzfrancishaxor Thanks for getting in touch, I'll work with our support teams to find the cause of your login issue and find a solution ASAP. We have had some ongoing issues with grading which our teams are already working to correct, in the meantime if you experience any grading problems please let me know and I'll make sure they are manually settled for you right away.

@NightSabre Our EPL Risk Free Bet offer has ended unfortunately, but we still offer a 100% first deposit bonus of up to 5 BTC or BCH! Details here.

Thanks very much,

Ronnie @ Cloudbet