Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 142. (Read 465733 times)

you need to google what Asian handicap means mate , probably you are still new to sportsbetting ( while over/under aren't handicap but the same rule applies )
under 2.25 goals is betting half of your stake on under 2 goals and the other half on under 2.5 goals
in your case the game ended with 2 goals , which means half of your stake is a push and the other half won

so in these cases you get winning on only half of the price



there is a helpful table here that can help you understanding the numbers
https://www.betshoot.com/asian-handicap-betting/

So ive registred an account here just to post here this.
I can't login in my account since this morning, resetted password but nothing is working. Withdrawals take an eternity and pending bets. Elevate your support service or this wont end well.

Already filled a support ticked.

I have a question:

Why my win is partial and what does it means? Only 2 goals was scored in this match, so it's under 2.25.

Yes, the experience left me never wanting to use cloudbet again.....there are many other great sites that never give a problem with instant or near instant withdrawal.....

Thanks Ronnie. Checked and received.

My bet of 0.035894 is not yet graded since last 18 hours... just to grade a match which was finished 18 hours back they saying they escialted bet to a sports specialist... i dont know why they doing like this... all my 3 mails went unanswered..... anyone could sort me out and get my winnigns? I never expected cloudbet to treat me like this....  i pm you too ronnie @ cloudbet

Under whose jurisdiction?

Famous "instant withdrawal" lol



"lightning fast"  


As i said, it's easy to understand their tactics for anybody who got a working brain - they wanna push the winners out, they only like the losers.

@Ronnie - I am a VIP client at Cloudbet. Do you want to know how Cloudbet treated me?

I had to wait 5 days for a withdrawal that was larger than 1 BTC. I even wrote on the forums here + my account manager.

After that was sorted, I was promised that it would never happen again. But guess what? Next withdrawal took 3 days again without reply customer support.
And then, of course, u asked for KYC. Nothing was shady from my side, I am a first time user of your website which you made feel very stressed because you left me feeling for 5 days I got robbed of 2.5 BTC total.

Advice for everyone: DO NOT TRUST CLOUDBET! No matter what Ronnie is saying, it's simply false.

I have all proof if you need to proof my claims.

After I got paid for the 2nd time they limited my stake to about 25% of the regular maximum bets. Makes no sense as I was only betting on markets that they trade out on Pinnacle. I was basically making them free money and they turned it down by putting limitations on my account.

Ronnie will probably deny this, but I will proof this if he does. Sick and tired of Cloudbet acting like they are a legit company while in fact they are just as shady as the rest.

Nobody asked for free credit or anything else.

To allow me to place the bet on a game which ended 2 days before that?

Jesus, you really have some guts.

2. Instead of lowering minimum bet on that game - to your regular 0.001, you raised my ammount of credit to 0.0053 to bet on it (even if it ended in the meantime)

Newsflash: From the start i didnt want to put 0.0053 on that game

If I wanted I would deposit more, when i got notice that your minimum bet was raised to 0.0053

Seems, logic isn't your strong side

@4x4et That player left no reference and hasn't posted on our thread, PMed me, or been in contact via social media. As such I don't know their Cloudbet nickname and can't check the details, but since they haven't been back I would assume the issue has been resolved. If this isn't the case then they should get in contact with me via any of the above methods, or contact our support teams directly to have the issue resolved.

In your own case it was never blackmail. I explained that you had two options as you had not used the funds you deposited - KYC, or playing through the rollover requirement (this is the same in almost every casino and sportsbook).

I even issued free credit to double your funds and allow you to place the bet you originally wanted to make at no cost to yourself (which you told me to stick where the sun don't shine).

In the end I escalated the situation to a member of senior management who was able to bypass the rollover requirement and allow the withdraw. It wasn't as a result of your threats, but simply a group of people wanting to help resolve the issue, and succeeding after working through a bunch of different options that were available.

Thanks,

Ronnie @ Cloudbet

Hi @CryptoBrainy, I'll break down responses below:


That's just simply untrue. Whilst we do have some delays during peak times, we always pay out legitimate players as soon as possible.

Think about it logically from a business standpoint if nothing else - the biggest deposits and withdrawals come from high rollers and VIP players - exactly the kind of people an online sportsbook and casino wants to keep happy. It would make no sense to deny or purposely delay withdrawals that could cause high value players to migrate to another service.


KYC is requested when there are red flags raised in regards to the ownership of an account, or when the the deposited funds have not been used before requesting withdrawal. The first is to protect players, the second to comply with AML laws.


Our T&Cs specifically ban multi-accounting. If you deliberately break the rules and get caught it's down to you.

Sometimes there is a legitimate reason for having multiple accounts: One player recently forgot the details and email of a previous account and created a new one. After a while they contacted me to ask for advice, and we were able to verify, close down the new accounts, and grant access to the older account that the player wished to keep.

The 'take home' is that legitimate players should have no concerns about this and if you do have any concerns please get in contact via PM and I'll help out if possible.


I will agree that in some cases our support has been lacking, hence me escalating reported issues to our senior support heads for correction and re-training. We are also massively investing in our support infrastructure and will have some news to share about a much improved in-house service very soon.


As above, you should see a vast improvement very soon.


I will always try whatever is in my power to help players when needed, and for the most part I have been successful in helping to resolve the issues raised here and on social media. If you can find any outstanding issues I haven't 'delivered' on then please let me know and I'll do what I can to solve them right away.

Thanks,

Ronnie @ Cloudbet

Ok

then what was the case with that guy who left u negative feedback cause you locked his account and didnt pay him 0.3 BTC?

You said you're gonna investigate (as always).

BTW my case wasnt resolved at all.

You started to blackmail me with KYC, i said i wont do it and that I will post videos of Cloubet on youtube cause you are holding my bitcoin + blackmail.

Then u send me back my btc (not all of it, it was 0.0024 instead 0.0027, but its ok I just wanted it back - so i agreed to ridiculous fee of $3 for withdraw).

If somebody tries to blackmail and then he gives up, its not resolved, until he gets punished for that criminal act.

@4x4et It's just me on bitcointalk, apart from Peter who jumps on during the times I'm away during the week. When I got in this morning I checked the thread and highlighted the issues that had been reported, and worked with the payment teams to get them processed asap. One had already been issued, the other I escalated so it would be issued as a priority.

I can already attest to your dedication considering you are still active on our thread after your issue was resolved, and I'm happy for you to continue to push us to provide the best service possible for other players, but I'm not so keen on you telling players they won't get paid when you don't know anything about them on a case by case basis - it's pure speculation and not backed by any evidence.

As I've said before many times, it makes zero sense for a crypto sportsbook and casino in our niche industry to deny legitimate players their winnings. The damage to reputation would be incredibly harmful and not worth the negative PR if you want to look at it from an 'analytical' standpoint.

It's part of the reason I was working so hard at the time to find a solution to your issue, granted bonus funds, and escalated to the point where our senior management team got involved and signed off on bypassing our rollover requirements (that, and the fact I'm here to take the players side whenever possible).

Thanks,

Ronnie @ Cloudbet

I have to agree with @4x4et.

Cloudbet is a scam bookmaker/casino which should be avoided AT ALL COST!

1) They delay withdrawals up to 4 days if you try to withdraw more than a few bucks.
2) They randomly require KYC when it suits them most
3) They randomly close your account and blame it on "opening multiple accounts", without any proof. And ofcourse, they keep your funds.
4) Customer support doesn't reply unless its some easy answer.
5) Live chat support has less than 1 braincell and only gives u copy/paste replies.
6) Ronnie from Bitcointalk forum promises but never delivers.

Im not spreading FUD, im just being analytical.

And you obviously have somebody who's monitoring this topic always, when unpaid claims started to pile up, voila 1 of them got paid.

Just to keep things quit.

Im on to you Ronnie, and im like a pitbull. I wont let go.

Maybe you should pay someone to ban me, like you are paying Legendary and Hero memebers $50 to promote your shady casino.

Thanks Ronnie
appreciate it!

@lw13 I've just checked with our teams and your withdrawal from this morning has been processed, sorry again for the delay.

Thanks very much,

Ronnie @ Cloudbet

Morning all, hope you all had a lovely weekend!

There was some pretty intense action in the US Open, especially in the Women's finals. Do you agree with the umpires decisions?

Looks like we got a fair few messages over the weekend, so I'll work through them now and put responses below:

@zelkinz Thanks for the clarification. Our margins are a little different and we do offer additional markets when compared to Pinnacle. I'm passing on your messages to our sportsbook team where they are currently discussing the recent MLB updates and what can be done to further improve. I'll make sure your feedback is taken into consideration.

@marlboroza We don't enforce KYC to every player, as far as i'm aware it's used when some red flags are raised - such as in this case where a player requests a withdrawal without having used any of their funds. This is to comply with AML laws.

In the case being discussed the minimum stakes for the desired market were visible, they just weren't checked by the player before deposit. I still took the players side as I wasn't happy with how much higher the minimums were, so I issued bonus funds to allow them to make the original bet, as well as seeking a way to allow them to withdraw, which after escalation was processed in full.

@SyGambler I was responding at the time but it might have been in the thread in the 'Scam Accusations' sections. I'm very aware of how much people worry when there is a lack of response and always try to keep people updated when there are ongoing issues.

@jreister I'm really sorry about that, I've checked our rules and it seems that since 2 sets were played the result stands. Although technically correct it doesn't sit right with me as a community representative, so i'm going to put forward a request that we re-evaluate how we handle the grading in these situations going forward.

@chico7889 Really sorry about the delay and I'm glad it's finally been issued. Unfortunately we don't have coverage on social media and forums over the weekends, so our live support channels are usually the best place to go for updates on a delay. I'll call our support teams now and see if there was a reason for the delay beyond the high number of requests over the weekend.

@4x4et Please stop spreading FUD, you know nothing about the above players withdrawal and trying to frighten our players isn't welcome. As you can see they were paid out after an unfortunate delay, which I am currently investigating.

@lw13 We do have payment teams working over the weekend, but it's also when we tend to see the most sportsbook and casino action so we can sometimes see larger queues for withdrawals. I'll check on the progress of your withdrawal now and get back to you asap.

Thanks very much,

Ronnie @ Cloudbet

Update:  withdrawal has been processed...thank you

But a couple things besides withdrawal being slow...i hope your customer service reps give more detail about why withdrawals stay pending....also their message is awful....when they say "we understand that you want to receive your winnings as quickly as possible"....who says they are winnings? someone could just be withdrawing a bit of what they originally deposited....that statement really bothered me...hope you accept constructive criticism