Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 165. (Read 465733 times)

Hi audiotest,

Thank you for letting me know, I will escalate this again with our customer support team - my apologies for any inconvenience caused.

@christopher-gie, I have responded to your individual thread post and the issue should be resolved shortly.

Many thanks
Peter @ Cloudbet

No, nobody is in direct contact with me, let alone any 'specialists'. Since the very beginning, since last Friday, I have only received ONE generic email signed by 'Scott' saying that everything is taken care of, without even acknowledging my problem, even though everything was explained in the quote section attached to the email. Apparently nobody had read what I had written in my support tickets. Saying that everything is all right is nothing but joking. You have clearly not taken this seriously, thinking all of this is a joke. Now that my lawyers discovered interesting details about the missing licenses of Cloudbet, I don't think it will be amusing anymore. They agree it is very absurd of Cloudbet to have taken the risk of unlawfully withholding a lousy amount of less than 2 grands. This might very well be the cheapest ever scam attempt in the world of unlicensed bookies with the most expensive consequences.

I am very sorry for this delay. This has been escalated to our support team and I have reached out to you privately.


Hi BeckoPopov, unfortunately all bets on this event have been cancelled due to incorrect information provided on the event by our sportsbook provider. I am sorry for any inconvenience caused to you.
 


I am sorry for any miscommunication, it was not my intention to cause you any inconvenience. Our live chat prides itself on being available and helpful, so what I meant is that if you did not feel supported by one of our agents, this should not have happened and I needed to follow up directly.
In terms of your withdrawal, I understand that the specialist team is in direct contact with you about this, and I am unable to advise any further on private cases and cannot influence the process. However I have flagged your feedback to the team for review and I apologise for any inconvenience you are experiencing.


My apologies for your withdrawal issue, I understand that this has now been expedited and resolved for you.

Best wishes
Peter @ Cloudbet

here is transcript of my livechat:

   

May 15, 08:48 UTC

Chat started: 2018-05-15 08:36 AM UTC

(08:36:28 AM) sasans: please resolve my issue!
(08:36:33 AM) *** Mark joined the chat ***
(08:36:35 AM) sasans: this is furstrating!!!!
(08:36:54 AM) sasans: doesn't your bookie have the funds to pay me out???!
(08:37:13 AM) Mark: Hi
(08:37:27 AM) sasans: my patience has ran out
(08:37:51 AM) sasans: I need PRECISE time when will me withdrawals be processed?
(08:37:54 AM) Mark: Like I have mentioned earlier, our withdrawal team will process your withdrawal very soon.
(08:38:03 AM) sasans: very soon for me is 5 minutes
(08:38:20 AM) sasans: and you have wrote that 2 hours and 20 minutes ago
(08:38:31 AM) Mark: I am sorry, but I will no
(08:38:57 AM) Mark: I am sorry, but I will not be able to provide you with an exact time frame.
(08:39:17 AM) sasans: then why are you writting very soon?
(08:39:21 AM) sasans: what does that mean??
(08:40:41 AM) Mark: Unfortunately, you will need for the withdrawal team to process your withdrawal.
(08:40:55 AM) sasans: why is it taking so long??
(08:41:01 AM) sasans: connect me to withdrawal team
(08:41:10 AM) sasans: maybe you do not have the BTC to pay me out?
(08:41:14 AM) sasans: this is not serious
(08:41:35 AM) Mark: This is due to some technical problems that they are experiencing.
(08:41:40 AM) sasans: Cheesy
(08:41:43 AM) sasans: yeah right
(08:41:52 AM) sasans: but you wrote it will be processed soon?
(08:42:02 AM) sasans: and now it is some technical problems? Cheesy
(08:42:12 AM) sasans: you are not taking me serious
(08:42:19 AM) Mark: Yes, it will as soon as the problems are resolved.
(08:42:28 AM) Mark: This will not take much time.
(08:42:48 AM) Mark: Your patience and understanding is appreciated.
(08:43:31 AM) sasans: I had understanding yesterday
(08:43:35 AM) sasans: but today no more
(08:43:51 AM) Mark: Okay.
(08:44:07 AM) sasans: I have a friend who is also betting at cloudbet
(08:44:16 AM) sasans: he is payed out within 2 hours
(08:44:17 AM) Mark: I am notifying the team again about this issue.
(08:44:26 AM) sasans: I do not understand
(08:44:32 AM) sasans: you do not have ANY PROBLEMS
(08:44:39 AM) sasans: since you have been paying him out
(08:44:43 AM) sasans: please stop lying to me
(08:45:29 AM) Mark: Only some accounts are affected by these issues.
(08:45:59 AM) sasans: do you really think I believe you?
(08:46:17 AM) sasans: you are facing some serious damage I will cause you on social media and forums
(08:46:31 AM) sasans: I have this chat
(08:46:41 AM) sasans: and it is more then clear you are lying to me
(08:46:48 AM) sasans: from this moment
(08:46:52 AM) sasans: you have 60 minutes
(08:46:59 AM) sasans: to pay every single DIME of my winnings
(08:47:07 AM) Mark: I am sorry, but I will not be able to help you any further with this.
(08:47:22 AM) sasans: you can not help mne with my withdrawal??

after that signed out of chat

complete scam of bookie!

You have no right to tell me that 'I should not have felt like they were disconnecting from your chat or ignoring my request' because that is exactly what you did! During the chat started on: 2018-05-12 04:56 PM UTC with 'Mark'.

And surprisingly enough today, right after I had my first meeting with my lawyer discussing your actions, 'Scott' from your team contacted me by email. Of course, he had not read about my problems as he acted as if this was a standard withdrawal delay issue. Even within the message he had sent, he quoted my support ticket in which I had explained what exactly my problem was. Then again, in his email he kept telling he was 'unable to identify any chats where your session was terminated by an agent'. Fortunately, your website is still sending automated copies of my support tickets and live chats to my email, even if it gets terminated by your side so I found it, as I mentioned above, copied the chat where your agent disconnected me and sent to 'Scott'.

I still can't believe you have purposely chosen to keep going down this road of continuing such mischief. I think all the people whom you have previously pulled this scam off were too afraid to demand their rights on a legal basis. Well, I'm afraid you have messed with the wrong person this time, and presumably for the last time.

I expect Cloudbet to pay the bet correctly, the status of a bet can not be changed three times and finally canceled , there is an official result of the match and the bet is winning

This is true. A sportbook can not cancel a bet if it won.
You need to show their support an official result of the win so it is absolutely evidence and post a screenshot of the result and the link to the match result to their customer support department.

I bet a lot, lost and gained such an unfair attitude as in cloudbet I have not seen

your team changes the bet status three times, the winning bet is currently CANCELLED 

My withdraw from 27th April stay stil pending. You forget me.....

Thank you BeckoPopov,

Our customer support team has looked into the issue for you and updated the ticket.

Please let me know if there is anything else I can help with.

Thanks,
Peter @ Cloudbet

[email protected] 

I watched the match in your site, you first paid it, then wrote it was lost, and finally CANCELLED

[email protected] 

I watched the match in your site, you first paid it, then wrote it was lost, and finally CANCELLED

I am sorry to hear this BeckoPopov.

Please could you PM me your email address/Cloudbet nickname so I can look into this for you?

Many thanks
Peter @ Cloudbet

And I have a problem with cloudbet, winning bet gives it as lost, I wrote the support and after a little bet was CANCELLED
This is a scam, winning bets can not be canceled

Hi audiotest,

I am very sorry for the issue you are having, and will discuss this with our customer service team immediately. I will also be monitoring your support ticket for the updates.

Our Live Chat team are here to help, though some matters do require review by our specialist team. In any case, you should not have felt like they were disconnecting from your chat or ignoring your request, so my apologies if this was the case.

If you require any further assistance, please do reach out to me directly.

Many thanks
Peter @ Cloudbet

So it has officially been over 48 hours since they have been withholding my funds, approaching the 50 hour mark. Multiple complaints filed, no response whatsoever ever since my first attempt on last Friday. I'm not even able to live chat anymore since they disconnected me yesterday while still typing about my issue (I reckon they have some sort of IP blacklist feature). Such a pity they're choosing to go down that road, besides, over such a laughable amount of a few thousands of dollars. I could have understood that they might be thinking it was worth the risk if they were trying to pull off such a scam over at least tens or hundreds of grands. But this was simply a needless risk which I hope they will not regret taking, considering what they could lose. Could be just some reputation, perhaps more, or even their very existence. They might be thinking they're safe from trouble without having a proper license and covered up by a Montenegrin company, in this era of rather darker ages of online betting legislation. But things are changing very quickly in favor of customer rights. I will be very interested to hear what my lawyer is going to say about this, should they still have kept ignoring me by Monday morning.

I have already decided not to return to that joke of a place ever again, as soon as I receive my earned funds, and I'll do whatever it takes for it. There is no excuse to what they have been doing for the past 36 hours.

That is what to be expected with this online casino -slash- sportsbookie man.
They will disconnect you so they do not need to answer your questions they rather not give an answer too.

Sorry to tell you this but my advice would be to move to another sportsbook.

I'm afraid I have to express my fury at your support team who disconnected me from a live chat support dialog during when I was typing about my problems, today, on 12.05.2018, at 18:06 UTC. I demand an explanation as well as compensation for my greater problem: It has been officially well over 24 hours since my withdrawal request on a weekday, on 11.05.2018, at 17:29 and it is still pending. The first live support correspondent of yours (not the one who disconnected me) promised the withdrawal team will contact me today but I still have not received any emails. Unfortunately, the problem does not there as it isn't just a simple withdrawal delay issue in my case. Concerning the withdrawals, I am using a private online wallet service when I withdraw from Cloudbet and my online wallet service periodically changes my receive BTC address for security reasons. Since it has been so long over my withdraw request, the receive address I had in my wallet (which I therefore entered in my withdraw request on Cloudbet) now no longer exists, replaced by a new one. I hope you could contact me privately to resolve my issues and that I will not have to initiate legal actions instead. Not to mention I have left multiple messages to your Cloudbet support service since yesterday but received no response whatsoever.