Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 167.

h4ns

member

Activity: 143

Merit: 40

Quote from: Cloudbet on May 01, 2018, 08:52:01 AM

Quote from: h4ns on May 01, 2018, 07:11:01 AM

So did you confiscate my funds or will I ever get a reply?

Why don't you say it straight away when you don't intend to pay out my BCH funds?

Hi h4ns,

I am sorry for this - I have checked and an update was sent to you on Friday regarding this problem.

I will forward the response in a personal message to you, if this has not been received.

Many thanks
Peter @ Cloudbet

Thanks for your reply. I followed your instructions and I'm happy to say it worked. Withdrawal's now pending.

idemood

newbie

Activity: 8

Merit: 0

I dont know what I have done wrong, but I have again big problems with Cloudbet. On my account are 0,4858 BTC at the moment. I opened my account on March 24th and made four deposits in the first three weeks. I lost a lot at the beginning, on April 14th I made my first withdrawal request which was transfered instantly. My 0,07 BTC withdraw from 26th April was transfered after 4 days, which was some kind of strange, because Livechat and Email Support told me that I will be paid within 24 hours.
Yesterday afternoon I made a new 80 MBT withdraw which was pending until this morning. I asked how long it will take this time by email and became this email which is unbelieveable:

"Hi Idemood,
We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.
As a part of this security check we kindly ask you to respond to this e-mail enclosing the following documents.
1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (ID number, licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the ID card or licence
2) Verify your address
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank/credit-card statement that clearly displays:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name is shown is also accepted. eg. a letter from your local tax office, police or registry office.
3) A photograph of yourself holding both the above documents.
Please ensure the photograph is not blurry and clearly shows the documents.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
Thank you for your understanding and cooperation.
Best regards,
Cloudbet Support Team"

How could this be? Why does a Bitcoin Bookmaker asks for identity card, utility bill and Selfies? I made a Cloudbet account in March, because these verification documents are not necessary. I will not send my identity card or private pictures of me to Cloudbet. I thought Cloudbet is a serious bitcoin bookmaker, but what happened today is a big fraud in my opinion. Has anyone an idea what I can do? I just want to receive my 0,4858 BTC and say goodbye to cloudbet...

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: h4ns on May 01, 2018, 07:11:01 AM

So did you confiscate my funds or will I ever get a reply?

Why don't you say it straight away when you don't intend to pay out my BCH funds?

Hi h4ns,

I am sorry for this - I have checked and an update was sent to you on Friday regarding this problem.

I will forward the response in a personal message to you, if this has not been received.

Many thanks
Peter @ Cloudbet

h4ns

member

Activity: 143

Merit: 40

So did you confiscate my funds or will I ever get a reply?

Why don't you say it straight away when you don't intend to pay out my BCH funds?

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: kill7777 on April 30, 2018, 04:52:12 PM

Peter, when will you take my question? I have not been able to pick up my bitcoins for 5 months!

Hi kill7777, I am sorry to hear this. I will follow up on this and get back to you privately.

Many thanks
Peter @ Cloudbet

kill7777

newbie

Activity: 3

Merit: 0

Peter, when will you take my question? I have not been able to pick up my bitcoins for 5 months!

idemood

newbie

Activity: 8

Merit: 0

Thanks a lot. Withdrawal is completed

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Hi Idemood,

I'm very sorry to hear of this issue, I am investigating this for you now and will get back to you in our private conversation.

@Lionidas, if you have had any problems with our Live Chat agents please do let me know - you should receive the same level of service regardless of the agent you interact with, so I will want to feed this back.

Many thanks
Peter @ Cloudbet

idemood

newbie

Activity: 8

Merit: 0

Quote from: idemood on April 28, 2018, 02:05:18 AM

Hello. Is anyone here to help me? Made a little 70 MBT withdraw on Wednesday which was rejected, because fees got higher. Was in livechat thursday and they told me to make a withdraw again. Unfortunately the new withdraw was not instant. Live chat told me sometimes it can take up to 24 hours. So i waited until yesterday but nothing happened.... 24 hours were over, but my withdraw was not transfered. I went to livechat again and they told me of some problems with the provider which does the withdrawals... Now nearly 48 hours are over and my 70 MBT withdraw is still pending... Has anyone made a successful withdraw with cloudbet the last 48 hours?? And anyone an idea what I can do?

Withdrawal is open since 94 hours now. Live Chat is not available for me at the moment... And I am from Europe, not from the USA

Lionidas

hero member

Activity: 1008

Merit: 1012

Quote from: idemood on April 28, 2018, 02:05:18 AM

Hello. Is anyone here to help me? Made a little 70 MBT withdraw on Wednesday which was rejected, because fees got higher. Was in livechat thursday and they told me to make a withdraw again. Unfortunately the new withdraw was not instant. Live chat told me sometimes it can take up to 24 hours. So i waited until yesterday but nothing happened.... 24 hours were over, but my withdraw was not transfered. I went to livechat again and they told me of some problems with the provider which does the withdrawals... Now nearly 48 hours are over and my 70 MBT withdraw is still pending... Has anyone made a successful withdraw with cloudbet the last 48 hours?? And anyone an idea what I can do?

I would say it depends on when was the last time you did a withdrawal from the site?
If it was before they changed the rules on who can still actively use their site, then I would say this one would be up in the air. They can put up as a shield their site does not cater to customers from the United States any longer.
Just hope this rule change does not apply to you in your case.
Once again, it is all up to what kind of person you get in chat and if they are a reasonable sort of person and not some a**hole who just exists to make other people's life miserable. Angry

Digital_Lord

hero member

Activity: 1498

Merit: 502

👉bit.ly/3QXp3oh | 🔥 Ultimate Launc

I know cloudbet is one of the best in the business and here we can see they are helping out their customers as well which is nice. However it does bring out the question why there was these issues to begin with. Doesn't sound too good on the resume yet they have been around forever and have dealt as many as most websites so they have some credit before it can be considered a danger to be honest.

idemood

newbie

Activity: 8

Merit: 0

Hello. Is anyone here to help me? Made a little 70 MBT withdraw on Wednesday which was rejected, because fees got higher. Was in livechat thursday and they told me to make a withdraw again. Unfortunately the new withdraw was not instant. Live chat told me sometimes it can take up to 24 hours. So i waited until yesterday but nothing happened.... 24 hours were over, but my withdraw was not transfered. I went to livechat again and they told me of some problems with the provider which does the withdrawals... Now nearly 48 hours are over and my 70 MBT withdraw is still pending... Has anyone made a successful withdraw with cloudbet the last 48 hours?? And anyone an idea what I can do?

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: oloofa on April 26, 2018, 04:55:02 AM

HI Peter,

I sent you a PM so hopefully you can investigate my issue.
thanks!

Hi oloofa, message received and replied!

Quote from: Nivri on April 26, 2018, 07:17:25 AM

Hello Cloudbet!

I've been using your site for years and I noticed that there are no more volleyball games. Any reason or explanation? Thanks!

Good question! We’re making some enhancements to our site experience, so until further notice will be unable to offer Volleyball betting until these improvements are complete.
Apologies for any inconvenience caused in the meantime.

Thanks,
Peter @ Cloudbet

Nivri

full member

Activity: 208

Merit: 100

Hello Cloudbet!

I've been using your site for years and I noticed that there are no more volleyball games. Any reason or explanation? Thanks!

oloofa

full member

Activity: 180

Merit: 100

HI Peter,

I sent you a PM so hopefully you can investigate my issue.
thanks!

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: cactus87 on April 25, 2018, 09:04:59 AM

Thank Peter for your action, however it is still pending.
It is getting ridiculous. Why is it take so long to approve my tx, I contacted support 3 times, and everyone says "will", and "very soon", but nothing happens

Hi cactus87, I have just sent you a private message and believe the issue is now resolved, but please let me know if there is anything further.

Quote from: h4ns on April 25, 2018, 10:29:16 AM

It's still not possible. No answer by the tech support either.

Seems like Cloudbet blocked my account for withdrawals.

I am sorry that you have not received an update on this, I will chase this up with our technical support team.

Quote from: kill7777 on April 26, 2018, 02:50:22 AM

Hello!
I also have a problem with!
I do not receive money for 5 months! Account blocked, support for letters is answered, but do not know anything! Here at the forum I also asked for help, so far no one has helped!

I'm sorry to hear that this is not resolved, kill7777 - I will speak to our customer service team again and escalate the situation, however I am unable to guarantee any changes to an account.

Thanks,
Peter @ Cloudbet

kill7777

newbie

Activity: 3

Merit: 0

Quote from: cactus87 on April 25, 2018, 02:48:51 AM

Hi,

I have problems with withdrawal, it is pending since 24 hours, and the live support cannot help, just saying, I will receive my funds, but no time frame, no SLA, just "will"
Does anybody else having issues with withdrawal?
According to the support, they are processing the payments manually, and I strarted to worry, this used to be a bad sign

Hello!
I also have a problem with!
I do not receive money for 5 months! Account blocked, support for letters is answered, but do not know anything! Here at the forum I also asked for help, so far no one has helped!

h4ns

member

Activity: 143

Merit: 40

Quote from: h4ns on April 19, 2018, 05:35:36 AM

Did anybody make a succesful BCH withdrawal?

For me it didn't work once. Whenever I try to make a request it says "This is not a valid Bitcoin Cash address." although I copy+pasted it from Blockchain.info. However if I enter a BTC address there is no error message popping up.

Yes, I have switched to BCH as my active currency from the player dashboard before.

The live chat support does not know, the mail support does not reply.

Screenshots:
https://i.imgur.com/WoGa9Na.png
https://i.imgur.com/ESmRIQc.png
https://i.imgur.com/IF5VATx.png

Thanks for your assistance.

It's still not possible. No answer by the tech support either.

Seems like Cloudbet blocked my account for withdrawals.

cactus87

member

Activity: 112

Merit: 16

Thank Peter for your action, however it is still pending.
It is getting ridiculous. Why is it take so long to approve my tx, I contacted support 3 times, and everyone says "will", and "very soon", but nothing happens

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: oloofa on April 23, 2018, 02:50:03 PM

Hi Cloudbet,

I have an issue with my account. I tried to reach through the chat and by email but it seems you haven't replied yet. Is there a way we could solve the issue by PM maybe?

Quote from: cactus87 on April 25, 2018, 02:48:51 AM

Hi,

I have problems with withdrawal, it is pending since 24 hours, and the live support cannot help, just saying, I will receive my funds, but no time frame, no SLA, just "will"
Does anybody else having issues with withdrawal?
According to the support, they are processing the payments manually, and I strarted to worry, this used to be a bad sign

Hi both,

I'm very sorry to hear of these issues, please send me your Cloudbet nicknames and registered emails so I can take a look for you.

Thanks
Peter @ Cloudbet

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