Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 222. (Read 466323 times)

Lionidas I was live betting today and they screwed a line up they had a team winning 14-0 +900 on the board live so I max bet but as it processed it came out as the opposing team even though i clicked the right team. So I talk to support and get this BS response. I had just won big off of a prior game and put the money on The seahawks and some sort of glitch happened and I get the dismal 49ers Lose my Money and everything i was supposed to win... Sooooooo pissed at CloudBet right now
(I was gonna bet the seahawks either way at -900 forr the easy money because i play very conservative and just wanted to add to my earnings instead i lose everything)
Brandon Moher (Cloudbet)
Sep 25, 22:26 UTC

Hi tim***
Thanks for reaching out.

For a bet to be submitted it need a manual input from the client's side. Looking into your account I could find no irregularities. According to our terms and condition, once a bet has been submitted to us and accepted by our system it cannot be cancelled or modified. As such we are unable to meet your request to alter your bet slip.

I hope this helps clarify your query, but if there's anything else I can help you with please let me know.

Best regards,

Brandon Moher   THANKS Brandon i guess ill just go F **MySelf  while you take my money

Cloudbet Support Team

Literally the worst bitcoin casino to ever exist.
I had support tickets telling them of my bad experience at their live casinos and they told me to go to another one. I said no way! The game that I play is at the casino that I as going too and I should not have to switch just because you do not want to fix what they are doing on purpose to not allow me to place bets. They just gave a generic excuse and told me to go to another live casino.
The utter nerve of these people working there.
I hate them!

HESITATE BEFORE YOU SIGN UP TO USE CLOUD BET I HAVE HAD THE WORST TIME WITH CUSTOMER SERVICE. I WAS PLAYING IN PLAY BETTING AND SOMEONE INTERALLY SCREWED UP AND HAD THE SEAHAWKS AT +900 . Ofcourse I took the max bet .. a few minutes later im looking through my tickets and my SEATTLE ticket somehow got switched to the 49ers (which was off the board when i bet!!!) so not only am i screwed out of my $100 .144 BTC To win $900 1.3 BTC. Thats alot of money for me to lose so im obviously pissed at this point I WAS LITTERLY JUST TRICKED OUT OF $100  so I reached out for help and i get this generic response claiming no fault! are you freaking kidding me? DO NOT TRUST CLOUDBET this is the second time this week ive encountered an error and customer service didnt try to make it right EVEN THOUGH I SHOWED HIM SEVERAL PICS OF THE SEAHAWKS AT +900 this is completely inexcusable behavior and shows that CLOUDBET IS ILLEGITIMATE. DO NOT TRUST YOU MONEY ON THIS SITE THEY WILL NOT HONOR THEIR MISTAKES!!!

Odds changing slow meaning that when you place a live bet in the dying minutes of a match waiting for the system to process it now (it was automatic before no "waiting for your bet to complete") it cancels your bet saying that the odds have changed since you placed your bet. This is such B.S because then I have go find the game if I parlayed it and take it out and replace my bets. In that time the other ones are cancelling then you don't have any thing to bet on.
It is a really pathetic system they have got now. Nobody with a functioning brain would use their site since other ones are much more advanced than this one!

Not quite sure about support (never need to contact them) though it does seem slow based on bitcointalk.org replies. I've never had a problem with my grading being slow though, or odds changing slow (?). Been paid out over 1BTC in winnings (or 0.5BTC winnings since I lost 0.5BTC this morning) without a problem.

By odds changing slow, what do you mean exactly? If the odds stay the same after I make a bet, or stay the same because nothing happened, is that bad?

Support slow, odds change slow, grading slow. Cloudbet is a bad experience site, should be renamed as Slowbet.

I love cloudbet but it's so slow I stopped visiting. Maybe servers are maxxed out cpu

It's sad but true , you have ignored me multiple times and this guy and others who aren't high rollers, it's ok I've already took my business elsewhere, like he said you blatlely ignored us both lol.  What about a bonus for those  folks like me who wait 9 days for bets to settle?? Would a 5 dollar free bet kill ya?? Hell it might have even brought me back and which I would have spent more money, DUH.....   all I can guess is you guys, wanna cap my winnings because I'm a good bettor and I can never get a bankroll on this site because bets not settling properly in MLB. Take care!!  one more thing you will take feedback from some folks but not others?? HAHAHAHA you guys at cloudbet are to much really really need to work on customer service which I've been in for 30 years and you guys get a F for fail.

 no wait I give you G. GETTHEFUCKOUTTAHERE

New limiting model means no individual limits? As in: same limits for everyone?

I'm looking to bet on MLB and NBA (when it starts next month). Will I face individual limits or not? On NBA finals I was only able to bet 0.3 BTC max even on match winner markets, even though the general limit showed a limit around 10BTC on your system.
Will I face problems betting the listed general limit during the upcoming NBA season? Or will I only be able to bet 0.3 BTC again, even when 10BTC is listed as max bet?
Same question for MLB, which I could test out tonight already.

That is just the thing. They selectively pick who they want to help and if you are a high roller or new then they will evaluate your case within 24 hours.
I will not response to them here and am putting them on my ignore list because I see the way that they treat their customers and want nothing more to do with them.
I have sunk enough of my hard earned money into their site and for what? For their ceo and top level executives to be basking in the sun in central america on a beach getting fat and bloated off of my money. Hah! No more!
I have gotten smart and see through their cruel intent. And if you were smart you would do the samething too.
Their improvements to their site DOES NOT IN THE SLIGHTEST BENEFIT THE CUSTOMER EXPERIENCE and I will not be giving them my feedback for them to learn off my views for them to take advantage of any more of these poor saps of people that they call customers.
You have all been played if you spend anymore of your money on this SCAM HOUSE!

Hey 88highroller,

Thanks for your message.

I'm trying to reply to as many posts as possible without flooding the thread .

A lot of users gave us their bet IDs, which means we can email their registered Cloudbet email address to let them know their bets have now been graded.

Just so you know, all our bets are graded automatically as soon as our system receives official confirmation of the result. This usually happens within a few minutes of the event's conclusion, however occasionally there can be delays in getting results confirmed. We are working on lessening the amount of these occasional delays, but for the vast majority of the time bets are graded in an acceptable timeframe.

Cheers,

Dan
Cloudbet

Hey Gee,

Which markets in particular are you looking to bet on?

We have already moved major markets to a new limiting model, which includes NFL and EPL.

Feel free to message me directly if you think there are other markets you would like included.

Cheers,

Dan

You replied to him, but you didn't reply to others who have grade pending issues, you should try more energy on grading system, or you deliberately grade incorrectly?

I would say trying to help people within a 24 hour window would Be a great start. I personally waited 9 days for a bet to settle. Like everyone told you coustomer support is key, not just a email sayin hi we are working on it, if you are not really working on my problem , hope you get some other feedback not just mine, good Luck take care

Hey Lionidas,

I'm sorry to hear you've experienced a poor level of customer support while using Cloudbet. We have a large customer base, but we always try to ensure we are meeting and exceeding the needs of all our players.

Would you mind sending me your registered Cloudbet email via DM so I can look into your customer support history? It will help us to make further improvements to our customer support initiatives, and ensure the experience of you and others that use our site is the best it can be.

Thanks!

Dan Kelly
Cloudbet

Exactly same as me.

I was a high rolling gambling because I spend $30,000 there in the past year but not anymore is coming from me to fund this site as I see it is just like throwing my money down the toilet for their support and even their third party live play casino in central america is very poor in service and quality  They both do not care about the ones who actually pay their employement so no more, from me start as of today!
I would suggest to others to do the same and move on to other ones that actually are greatful and appreciates you as the customer and doesn't hand you phoney and fake excuses like they do!

As a high roller, cloudbet was my favorite site. Whil thier support is very bad since 2013, ppl asked them to enlarge the support team, but still like this. I will bet in other sites until they solve all the mess here.

Cloudbet has become the worst casino for betcoin so far.
They have become this big and have crashed and burned so fast and other casinos have noticed and have taken the initutive to take on their customers.

Face it, you are done here Cloudbet. Your site is dying a slow and painful death with the way your support team have failed to deliver in the last month.
You should fire them all and start over again if you want your site to survive past the end of the year.

I'm already waiting 1 hour to get my winnings, same as yesterday

Glad y'all could finally get it settled. thank you!!