Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 31. (Read 466116 times)

My friend and I have a shared email account that we use for work. He had created a membership using this e-mail address.

My friend already sent credential and they confirmed his account. He kept playing and won $190,000.

They then asked why he signed up with this email. I explained the situation and explained that we use this email in common.

We are now waiting for a response from the cloudbet support team.

I using translate. sorry for the mistakes

@winnerdeal if I remember correctly wasn’t this issue about your friend as seen below? If yes shouldn’t you be sending his credentials and not yours?. Lastly it’s good to see that live support is working swiftly in your case, and as soon as it’s resolved do post an update here so we all can know that this matter is closed for good.

date=1636926383]

I got an interesting response.

Since the username in my e-mail account and the names in my cloudbet account did not match, they requested documents again. Since the e-mail belongs to me, I also sent my own credentials.

I will share information about the latest situation.

Live support is moving pretty fast. I am satisfied for now...

Let me preface by stating that I'm not looking for any resolution on this. I'm a security researcher reporting unusually poor customer service and adherence to a company's TOS.

Cloudbet's TOS can be found here: https://www.cloudbet.com/en/help/terms.

I may or may not be located in a prohibited country per section 7.1.3, but Cloudbet thinks that I am. Cloudbet suspended and KYC'd one of my accounts created using a popular VPN service pretty quickly after a small initial deposit. I refused KYC from Cloudbet. Per their TOS, the remedy for refusal of KYC is the termination of our contract. That is implemented through an account closure. Cloudbet's TOS permits an account closure with confiscation of the balance of an account in the event that a user has placed bets from a prohibited jurisdiction (11.4). In every other case, account closures are to accompanied by a refund of the current account balance. No bets were ever placed on this account and so Cloudbet is not adhering to it's obligations as detailed in its TOS.

I've removed information from this post regarding a vulnerability that was present in a game on Cloudbet's site at the request of the game's publisher.


Cloudbet refunded the deposit minus fees with transaction 96da2489f9cc4d8a5d1c5c76031c58489af11422e541368bfcbe337545c7a377 on 20 January 2022. Note that they subtracted 0.000077 BTC for transaction fees and paid 0.00000286 BTC, keeping 0.00007414 BTC.

No. They paid the entire balance in my account. I didn't have a problem.

Actually, this is a request from a friend of mine. I wrote here because he couldn't open an account. I recommended Cloudbet to my friend. There is a tense wait.

I will share the process here.

I guess the previous problem was already solved, this is a new one and hopefully we will see some reply from cloudbet who has been inactive for a while now. Cloudbet were able to keep their reputation clean by answering all the scam accusations, so hopefully this time they'll be able to answer and settle the problem.

You mean they haven't paid you the money you talked about over a month ago, even after providing them will all the KYC verification they needed?
That really sucks if that's the same case.

I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.

Ask directly the support or their account here so that you will be guided on what thing you need to do since if that balance is legit from you then you can withdraw it but follow their verification process made since its part of security measures. But also I think they use to lock the account if the owner is inactive(I'm not sure so you can correct me) due to that situation. But anyways as I said the only one who can give you an answer is their support team so give some time to contact them directly.

Under what circumstances was your account locked? Was it when you made the winning to when you were trying to make a withdrawal?

From a couple of complaints I have seen before, you can still be able to withdraw your money once you are verified, that is if you did not go against their terms and conditions. The problem is that sometimes, the verification process is quite slow.

I have an account with 0.10 Btc balance. But cloudbet locked my account. Can i make a verification and make a withdraw?

Is the bonus available to do sports bets?

I am not interested in the casino

They paid $110000 before asking for ID.

There's about $20,000 more inside. When I wanted to shoot it, they asked for an ID request. I will send ID now.

Thank you very much for everyone's help.

@winnerdeal from what I have read in this thread before they’re checking to see if you’re legit or no, and don’t belong to a country where gambling isn’t allowed as per their terms. Furthermore their KYC process is slow, so even after submitting the documents you’ll have to wait for a while before they allow you to withdraw.

If I am not wrong, I believe most (if not all) that wins big to a casino will always undergo to review. From the account's creation, deposit and how you played your balance.
Most also will ask for your identity. Given the popularity and reputation Cloudbet has, I'm sure you will be able to receive your winnings as long as there are no terms that has been violated.
Congrats  

As @JeromeTash mentioned above, they will definitely payout your winnings as long as you didn't do anything illegal(Multiple accounts etc). They deal with millions on a regular basis which is paying out 100 grand is not really a big deal for them.

Keep in touch with their customer support in their site and in this thread and submit your KYC if they request it.

They can pay if you never did anything shady or breached the terms and conditions. Cloudbet is an old Bitcoin online casino that has been in operations for a number of years. The only problem they have lately is their very slow customer support and verification, so be ready to be a little patient.

$100,000 and more.
Do you think they will pay? What's your idea?

I don't have any worries. If they ask for KYC, I will.

This is what gambling sites(FIAT and crypto) usually do whenever certain players win huge amounts. You don't need to fear anything as long as you didn't do anything shady.

They might even request KYC which you will need to submit in order to retrieve your winnings. Stay patient just like some of the posters above mentioned because this is your best option currently.

I won a large amount and my account was restricted from withdrawing. I'm waiting for it to be reviewed. Anyone experiencing this situation?