no one knows how many people they have working in such a verification department and and how many cases are verify, so it is difficult to accuse them of taking too long to solve this problem on purpose and with this time of pandemic it could be that the technicians were sick or very busy with someone of the family. Anyway maybe give 2 more weeks and if they don't solve it you could resort to creating a scam accusations and creating a flag
Its strange many people try to give excuses to cloudbet.
Man take a look here
https://www.trustpilot.com/review/www.cloudbet.com
Look how many person has same story since long time.
You still think sick staffs?
Do you smoke something ?