Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 38.

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: ChickenLegs on May 12, 2021, 04:52:42 AM

After almost 48 hours of begging they returned the money to the user on the site but put me in a new surprise and made the withdrawal fee 4 times more expensive for $ 50(it was 8$).
Hope this time the withdrawal request will processes smooth and im done with this website forever.

Hi ChickenLegs,

I'm very sorry you've had the experience you did. ETH gas price has skyrocketed in the past few days, and your withdrawal was initially broadcasted promptly, but with a gas price that ended up being too low to get it into a block. We had this issue for a number of customers, and I expect other operators and exchanges did too.

We've had to drop those transactions and increase the withdrawal fee, as the gas price is much much higher.

I know $50 is brutal and I wish we didn't have to, but it isn't up to us - those are current ETH gas prices. As soon as gas prices fall, we will drop our withdrawal fees.

FYI the withdrawal fees are only to cover gas price - in fact we subsidise it.

Sorry about your experience and I hope any future experiences with Cloudbet are more positive.

Leandro

ChickenLegs

newbie

Activity: 4

Merit: 0

Quote from: ChickenLegs on May 12, 2021, 02:18:20 AM

Quote from: ChickenLegs on May 11, 2021, 11:24:25 PM

Do not gamble on this site, there are dozens of other more reliable sites(pm me for legit websites).

I won a certain amount and they just created a transaction that does not exist and now for over 30 hours are not willing to pay the money.
As soon as you talk to them in the chat, they say every time there was a bug and the payment team "working on it right now" but nothing is moving and as i said they promised me it will not take longer than 24 hours.

https://i.ibb.co/rp3d8vt/1.png

https://i.ibb.co/KL6S9MM/2.png

transaction link :

https://etherscan.io/tx/0x5ab505ff3aac682b4e8ac2ddbe14796dc791930eddc81014d69abcef62c81559

Still waiting over 35 hours and now they blocked me access to talk to them in chat and I have an option to contact only by email, I have never experienced anything like this, this is the email I received from them several hours ago and there is no change.

Dear ChickenLegss,

Thank you for reaching back to us.

We completely understanding your frustration regarding this delay to complete your withdrawal,ChickenLegss. I would like to inform you that I just received an update about the issue and the payments team has informed us that after retrying to process the transactions with no success, the transaction will be rejected and the funds returned to your balance.

We will be in touch as soon as the transaction gets rejected so you will be able to make a new withdrawal request.

Once again, we sincerely apologise for any inconvenience that this delay is causing you.

Should you have any further questions please don't hesitate to ask, we're available 24/7.

Kind regards,

Sue
Cloudbet Support team

*Beware of this site*

After almost 48 hours of begging they returned the money to the user on the site but put me in a new surprise and made the withdrawal fee 4 times more expensive for $ 50(it was 8$).
Hope this time the withdrawal request will processes smooth and im done with this website forever.

ChickenLegs

newbie

Activity: 4

Merit: 0

Quote from: ChickenLegs on May 11, 2021, 11:24:25 PM

Do not gamble on this site, there are dozens of other more reliable sites(pm me for legit websites).

I won a certain amount and they just created a transaction that does not exist and now for over 30 hours are not willing to pay the money.
As soon as you talk to them in the chat, they say every time there was a bug and the payment team "working on it right now" but nothing is moving and as i said they promised me it will not take longer than 24 hours.

https://i.ibb.co/rp3d8vt/1.png

https://i.ibb.co/KL6S9MM/2.png

transaction link :

https://etherscan.io/tx/0x5ab505ff3aac682b4e8ac2ddbe14796dc791930eddc81014d69abcef62c81559

Still waiting over 35 hours and now they blocked me access to talk to them in chat and I have an option to contact only by email, I have never experienced anything like this, this is the email I received from them several hours ago and there is no change.

Dear ChickenLegss,

Thank you for reaching back to us.

We completely understanding your frustration regarding this delay to complete your withdrawal,ChickenLegss. I would like to inform you that I just received an update about the issue and the payments team has informed us that after retrying to process the transactions with no success, the transaction will be rejected and the funds returned to your balance.

We will be in touch as soon as the transaction gets rejected so you will be able to make a new withdrawal request.

Once again, we sincerely apologise for any inconvenience that this delay is causing you.

Should you have any further questions please don't hesitate to ask, we're available 24/7.

Kind regards,

Sue
Cloudbet Support team

*Beware of this site*

ChickenLegs

newbie

Activity: 4

Merit: 0

Do not gamble on this site, there are dozens of other more reliable sites(pm me for legit websites).

I won a certain amount and they just created a transaction that does not exist and now for over 30 hours are not willing to pay the money.
As soon as you talk to them in the chat, they say every time there was a bug and the payment team "working on it right now" but nothing is moving and as i said they promised me it will not take longer than 24 hours.

https://i.ibb.co/rp3d8vt/1.png

https://i.ibb.co/KL6S9MM/2.png

transaction link :

https://etherscan.io/tx/0x5ab505ff3aac682b4e8ac2ddbe14796dc791930eddc81014d69abcef62c81559

dusicarfe

newbie

Activity: 2

Merit: 0

Quote from: logfiles on May 06, 2021, 06:45:24 PM

When did you try to verify your account? Back in 2017 or recently?

https://imgur.com/27b6XdQ
Last time may 2018, after that i think that cloudbet is scammer and lose all hope I can take my btc back.
I try search "cloudbet problem", find this forum but only complain without answer (early 2018).
In the meantime i receive many promo mail from cloudbet and now again make search and see that @cloudbet is active here after april 2018 but i make search feb 2018.
Hi never answer, 2015 this was around 300$ now is 85.000$ and that is problem i think he don`t want pay this.

logfiles

copper member

Activity: 2198

Merit: 1837

🌀 Cosmic Casino

Quote from: dusicarfe on May 06, 2021, 08:24:48 AM

After that i try again withdrawal but he cancel my withdrawal, disable me to login (wrong password) and ask document. I send him all what he ask many time but he never answer or verify my account and allow me to login and withdrawal BTC.
He decide to take my BTC with "never do verification way"

What a sad story!
When did you try to verify your account? Back in 2017 or recently?

If it was back then, then I suggest you contact their support again and ask them as to why they blocked your account. At least you deserve to know the reason

dusicarfe

newbie

Activity: 2

Merit: 0

https://i.imgur.com/WHJlkDQ.jpg
i have problem with cloudbet, i play there 2015 and forgot that i have BTC on account.

December 2017 i receive mail from cloudbet that i have bitcoin on account login and find 1.4BTC (see picture) make 0.2 btc withdrawal and receive.
https://www.blockchain.com/btc/tx/6bc33804cb82568d77101483627ec68c3c841ce97de97bab2453a8772a4651ef

After that i try again withdrawal but he cancel my withdrawal, disable me to login (wrong password) and ask document. I send him all what he ask many time but he never answer or verify my account and allow me to login and withdrawal BTC.
He decide to take my BTC with "never do verification way"

einzeldrossel

newbie

Activity: 13

Merit: 1

Quote from: Cloudbet on May 03, 2021, 10:53:55 PM

Quote from: einzeldrossel on May 03, 2021, 05:01:23 AM

Hello @Cloudbet

Please look into my topic
CLOUDBET not responding for months [19ETH locked!!]
https://bitcointalksearch.org/topic/cloudbet-not-responding-for-months-19eth-locked-5334830

Hi einzeldrossel

Your case was handled and closed by our fraud team for obvious reasons. I'm not able to comment but if you wish to discuss further, you should reach out to Curacao eGaming.

Leandro

Closed from your side. Next steps are now being prepared.
Calling someone a fraud is quite something Sad

I think I am more correct by putting you guys in Scam Accusations

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Calling all Shiba-inus!

We now support Dogecoin. Much excitement!

See you at the moon.

Leandro

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: einzeldrossel on May 03, 2021, 05:01:23 AM

Hello @Cloudbet

Please look into my topic
CLOUDBET not responding for months [19ETH locked!!]
https://bitcointalksearch.org/topic/cloudbet-not-responding-for-months-19eth-locked-5334830

Hi einzeldrossel

Your case was handled and closed by our fraud team for obvious reasons. I'm not able to comment but if you wish to discuss further, you should reach out to Curacao eGaming.

Leandro

thsceptic

jr. member

Activity: 76

Merit: 5

Quote from: ene1980 on May 03, 2021, 12:53:48 PM

Quote from: thsceptic on May 03, 2021, 08:15:06 AM

I have deleted my negative feedback since you have resolved the 25000$ cash out case.

Before jumping the gun you should have waited for them to resolve the issue as they are here for the long term and they usually solves issues if a genuine user had any problem, so try to be patient and listen to what the support team has to say before reaching any conclusion.

Thanks for your genuine consideration mate which you showed upon my actions. I am politely reminding you that its my trust rating which I have chosen to revert back not yours and I guess I am fully free to do so as per my own contemplations. Perhaps its the pressure of negative trust ratings and flag which forced cloud bet to release winnings, any way you can sit and relax while your cash out is stuck for more almost 2 months but I guess most us with our limited sense of toleration are unable to do so. May be we learn thing or two from each other, I guess that's the whole point of this beautiful forum.

ene1980

hero member

Activity: 2002

Merit: 535

Quote from: thsceptic on May 03, 2021, 08:15:06 AM

I have deleted my negative feedback since you have resolved the 25000$ cash out case.

Before jumping the gun you should have waited for them to resolve the issue as they are here for the long term and they usually solves issues if a genuine user had any problem, so try to be patient and listen to what the support team has to say before reaching any conclusion.

Kong Hey Pakboy

member

Activity: 1120

Merit: 68

Quote from: thsceptic on May 03, 2021, 08:15:06 AM

I have deleted my negative feedback since you have resolved the 25000$ cash out case.

Hey, congratulations on getting your money back, I am happy for you and hopefully you aren't the only one that will have their issues with Cloudbet resolved.

thsceptic

jr. member

Activity: 76

Merit: 5

I have deleted my negative feedback since you have resolved the 25000$ cash out case.

einzeldrossel

newbie

Activity: 13

Merit: 1

Hello @Cloudbet

Please look into my topic
CLOUDBET not responding for months [19ETH locked!!]
https://bitcointalksearch.org/topic/cloudbet-not-responding-for-months-19eth-locked-5334830

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: ?? on ??

My withdraw payout of 0.00290574 bch not received waiting for hours now ,

Hiya mubashar002 --

We typically process withdrawals within 24h. If your withdrawal doesn't hit by then, reach out to our live chat at cloudbet.com and they will be able to help you out.

Leandro

ultrloa

legendary

Activity: 2758

Merit: 1228

Quote from: ?? on ??

My withdraw payout of 0.00290574 bch not received waiting for hours now ,

Better wait since few hours is little bit early to complain, if your transaction didn't came thru after 24 hours better to contact them since there's no way we can blame the network traffic at that time since 1 day waiting is quietly long for waiting to our balance to be credited on our personal wallet.

Maybe try to pm cloudbet after that I believe they will solve that since there representative is active answering for any queries of their gamblers in this thread.

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Hi all

I have 10x early access invites to our new Dogecoin service to give out, would anybody like to check it out? Reply in the thread with your username and I'll hook you up!

Leandro
Cloudbet

Casinoboy

newbie

Activity: 4

Merit: 0

I wrote a review on my site about my experience. Maybe it helps one or the other with the decision

https://btcasino.info/en/casino/cloudbet-review/

Mahanton

hero member

Activity: 2730

Merit: 632

Quote from: arwin100 on April 22, 2021, 08:26:06 AM

Quote from: Obito on April 22, 2021, 01:33:36 AM

Quote from: semobo on April 22, 2021, 12:39:21 AM

^^ nice move though! This is what I was telling you from the beginning, don't blame them just convince them you created another account for valid reason and it worked now but they took a lot of time which is almost over a month but finally, you are happy with their decision.

Even though it is a good news, I still think that the response and resolution of the problem could've been faster. 1 month of not being able to play in your favorite gambling website must be making you scratch like a meth addict. I hope that in the future, whenever the unfortunate situation like this kind of things should happen again, I hope that they will do a faster response compared to this.

We don't know how technical the investigation they do but lets be happy since the issue was been solved already, but I agree with you maybe next time cloudbet should fasten up resolving the upcoming issues since its really annoying to the side of affected usere to go thru that situation. But I'm sure the doubts of other people who follow the case are now cleared.

If they wanted to retain their reputation and make it even more better then at least they do consider on improving this area where support should be attentive and fast in response towards
users complaints and issues where people cant really make out some bad impressions just because they havent get any feedback or response towards their complaints.
But at least they do show off that theyre still serious on helping out their users rather than not getting any response at all.It might be too long compared to other competition
but its not really late to make out some changes.

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