Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 38. (Read 465733 times)

Better wait since few hours is little bit early to complain, if your transaction didn't came thru after 24 hours better to contact them since there's no way we can blame the network traffic at that time since 1 day waiting is quietly long for waiting to our balance to be credited on our personal wallet.

Maybe try to pm cloudbet after that I believe they will solve that since there representative is active answering for any queries of their gamblers in this thread.

Hi all

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Leandro
Cloudbet

I wrote a review on my site about my experience. Maybe it helps one or the other with the decision
https://btcasino.info/en/casino/cloudbet-review/

If they wanted to retain their reputation and make it even more better then at least they do consider on improving this area where support should be attentive and fast in response towards
users complaints and issues where people cant really make out some bad impressions just because they havent get any feedback or response towards their complaints.
But at least they do show off that theyre still serious on helping out their users rather than not getting any response at all.It might be too long compared to other competition
but its not really late to make out some changes.

We don't know how technical the investigation they do but lets be happy since the issue was been solved already, but I agree with you maybe next time cloudbet should fasten up resolving the upcoming issues since its really annoying to the side of affected usere to go thru that situation. But I'm sure the doubts of other people who follow the case are now cleared.

@rajatabbey1234 congratulations finally a long drawn out saga has ended, and it has only proved one thing that Cloudbet is a legit casino. @semobo indeed the duration was longer, but considering how Cloudbet silently worked in the background and managed to solve it is commendable, and hopefully now people will stop doubting it.

In case you find my initial support helpful below is my usdt address,

0x49f0b8b01d96f49ca2ccb4912d69dfa4884272be

Even though it is a good news, I still think that the response and resolution of the problem could've been faster. 1 month of not being able to play in your favorite gambling website must be making you scratch like a meth addict. I hope that in the future, whenever the unfortunate situation like this kind of things should happen again, I hope that they will do a faster response compared to this.

^^ nice move though! This is what I was telling you from the beginning, don't blame them just convince them you created another account for valid reason and it worked now but they took a lot of time which is almost over a month but finally, you are happy with their decision.

And below is the only email I got from them that wasn't automated:

Hi Rajat,

Firstly, thank you for your patience whilst our player safety team completed verification checks and an internal review of your accounts.

Your account was suspended following the identification of a number of other accounts which all appeared to be similar. I'd like to thank you for providing us with an explanation why these accounts were created. This information was passed to our investigations team to aid in their review of the accounts.

At Cloudbet we value our players and strive to provide the best possible experience in both the casino and sports sections of the site, it's also important that players adhere to the terms that govern the site. With that in mind I'd like to remind you of the following term;

7.1.10.2. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any Cryptocurrency credited to your account frozen.

After considering all of the facts, both the internal investigation and the explanation by yourself, we are happy to pass the account verification and reopen your account. It's important that you only make use of one account, which will be the one associated to this email address.

Going forward, I will be your main point of contact at Cloudbet. Our support team will still be able to resolve all the usual queries, however should you require any further assistance you're always welcome to reach out to me.

I trust this message meets your understanding. Once again, thank you for your patience and congratulations on your winnings.

Hey semobo,

Okay. So what I got from the issue as to my understanding is below:

1. Usually when I saw cases like mine they usually void all the bets and give them deposits but in this case my deposits were far more than what I asked for. Still am happy because I have played fair and atleast they gave me what I deserved. I just hope same is done with other people as well.

2. I guess I made the flag type 3 so people supported me in that because since day 1 I have written everything that was 100% correct and have never manipulated anything.

I still feel they took a lot of time but at last gave me my money i.e. my withdrawal as they couldn't void the bets according to their agreement as that would have been burden on them to give me back the 40000 usdt and the 3.54 ETH. I guess it was my case where I deposited much more than the withdrawal I asked for but won't be the case in others so I just don't know what to say in this aspect. I just hope nobody gets in my situation ever.

Thanks to everyone who helped. sent my best wishes and goodwill to those I know helped me.. check your addresses you gave me. Really appreciate it. I could just finish all my debts through this and now am debt free.

Wow that's great! What made them to approve your withdrawal and what kind of discussions was there, if possible and nothing sensitive then please let us know so other people also can trust Cloudbet again and will recover from their bad reputation.

Congratulations.   I'm removing my flag and my previous trust in cloudbet. Next time use stake.

Thanks everyone Thanks cloudbet I confirm I have received all of my money now and my account is open.

Done. Thanks.
Type 3 Flag : https://bitcointalk.org/index.php?action=trust;u=154563;page=iflags

Need support. Really in need as for Cloudbet the 25086 USDT is nothing but for me it's everything.

I told him several times including links and screenshot.

Maybe he don't know how to make flag n3 it will be more helpful if you told him how than being a sarcasm

40 days and you still complain here without creating a flag type 3 lol.

Instead of repeating yourself here over and over again do what you can actually do that also puts some pressure on them, nobody is interested to read the same stuff every day from you.

Almost 40 days over. No money and No account access and same automated replies from Cloudbet. Investigation going on forever. Please if you guys aren't happy with my winnings then atleast give me my deposits, this isn't a joke they are my earnings..  Link of email received:
https://ibb.co/KGpZK0Z

Cloudbet,

When are you going to complete your investigation and give me my 25086 USDT please. You should also work on client retention rather than making new clients. Atleast conclude your investigation and open my account so I can withdraw my money that's stuck with you. It was my money that I really n check d for my survival. Thank you. Even if you are not in a mood to give or do these type of things let me know straight away so I can take things forward.