Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 82. (Read 465733 times)

This site is one of the worst. I agree, this site doesnt care about their players. People that keep depositing and losing no KYC been asked, but when you win something they will stall and hope you will lose back. If not they will ask KYC and keep stalling.
Their live support is very fast but not helpfull. They will forward problems and let you know you will get a reply soon. The reply from them take longer then a week or weeks. You have to keep pushing on live chat that the case isnt picked up yet. And live support will keep apologies and they will tell you they will make sure your problems get to their VIP team or Account manager or whatsever. The service of this site is really bad. This is the worst site ive experience from the last 5 years I played. My case is still not picked up and who knows how longer it can take. Its now more then a week. If this is real world without internet I would say no problems, but this is a gambling site ONLINE. The service should be fast and players need to get help asap when there are issues. If they dont have enough employees then add more employees en promote less. If player base is bigger but they have only 1 or 2 person that solve the cases then its a big red flag. Why would anyone use their site if their is problems from customers end.
Im sure the person who is represent for Cloudbet here will reply on me and say I can PM me him my details so he can fix this. This is a joke because everyone that read bitcointalk know this is the biggest bitcoin/crypto forum. If there are issues from casinos, the last thing is get negative comments from bitcointalk.
What if customers of betcloud arent techy or read bitcointalk. They are the black sheep then. They will get ignored because nobody willl notice if they dont raise voice on bitcointalk.
My case is, I havnt post here for a while. If i post my issue here on day2 or day3 Im sure my case get resolve asap because Cloudbet obviously dont want negative comments from players here on this ste. That is bad marketing.

From my experience, I would definitely choose service over money. If service is so bad then you might lose your money or you lose the time you put in.

That's negative about them they do not care about players.
You can read in this and scam accusation threads.

UPDATE: It has been almost 2 days since I sent all my KYC documents. My account is still locked and I can't log in to place any bets

The administrator from Bitcointalk has been super nice and is pushing the cloudbet team to speed up my case.

I'll keep everyone updated.

All comments made here do get passed on to the appropriate team. Sorry for the slow settlement.

Thanks OcTradism 

10 hours after sending them KYC material, only got queued. But I will let information here if something went wrong additionally

Still cannot login

Hey,

just thought I would do a quick follow-up - as it seems it is still taking very long until the bets are settled. Had a half-time bet and still not settled even though the 2nd half is on the way... This really is something you should work on @cloudbet This is just too long nowadays when the competition is settling bets almost in real-time.

I hope they are. My friend has been using it for a year without issues. The administrator from bitcointalk really respondend quickly, but my issue still isn't resolved. It could be that it was some kind of a bug.

I'll keep everyone updated.

This is not the case here, as I am not in the US/UK/Singapore.

Cloudbet is a trusted service so I don't think there are problems with your withdrawals and with their service if you obey all of their rules (restricted locations, VPS, and so on). As I see, they have good trusts and they replied to all comments from users who got troubles.

Sent an PM :-)

Hi ceer7,

Please PM me your account details and I will look into it.

Hi Coach0909,
Please see the PM that I sent.

Got KYC mail after withdrawing 0.3204513 BTC yesterday at 23.30.

I have sent everything I had to them (insurance proofs, bills, ID and driver license etc.) but no answers on [email protected]
Also experiencing issue like my account is not recognized, please advise or let their representative contact me.

Please urgent.

br

I've been using cloudbet for less than 2 weeks.

Everything was working ok and suddendly after I made one big win of between 0.05-0.1 btc they are starting to ask me about my KYC which is totally fine. I provided them with my documents today.

The only thing that bothers me is that I can't login on the website and place bets anymore. I get error that my account is not recognized and when I try to reset my password same thing happens again. Is this procedure normal?

Can someone explain me why this happened and if someone has had experience with this. Couple of my friends are using it and are satisfied but this one sounds fishy to me...

Please contact me if you know how I can solve this?

I contacted their support about this today, but no response still.

Sorry for the late reply @Darkstar_ the margin now matches the promotion. Find the odds for the game here, now at 1.96/1.96 on a 16.5pt spread.

Hey, when do reduced margins for Thursday night NFL get applied? Looking to bet a bit on the Ravens vs Jets game which is part of the reduced margin promo, but the spread currently is at a 4.7% margin. I'm probably way too early since all of your NFL lines are like that at the moment and I've seen them improve as game day gets closer.

Thanks for the great feedback (both positive & negative) as ever @efialtis. Can you confirm what you mean by system bets? Do you mean multiple permutations?

Hi KawBet,

I'll pass that comment on to our Grading Team. If you have issues with a specific bet ticket please PM me the details and I can chase it up.

Sorry to hear that, if you have issues with a specific withdrawal please PM me the details and I can chase it up.