CoinMarket.io | New, self-moderated support and news thread. - page 147.

hunterwolf

legendary

Activity: 1108

Merit: 1002

Quote from: brwn8484 on February 26, 2014, 11:26:47 AM

I appreciate your confidence... But I was not questioning the eventual return to a working system..... I was questioning the assertion that this web site is a good support site. Good support would indicate an answer within 24 hours ... not complete silence for 72 hours.

My questions remain valid regardless of others confidence....... Where is the response? How many days would you wait with no feedback before you would agree with me? 3 days... 4,5,6, 259?

I will ask a simple question again.... How do I cancel an order? I cant find anyplace on web site to cancel my active orders? Still no answers! Waiting patiently....

go bottom to market page , yo see Your active orders table. click cancel .

C3ALL

full member

Activity: 140

Merit: 100

★ BitClave ICO: 08/11/17 ★

I'm sure some of the "complainers" may choose to use a different exchange. But if they can't withdraw their coins from this exchange, then they have every right to complain.

I've received no confirmation email for two withdrawals now. And no response to the pm sent regarding the issue.

Fahim

full member

Activity: 280

Merit: 101

Quote from: diwskwmx on February 26, 2014, 11:46:29 AM

I've had no issues with this exchange. Obviously they are in the middle of working on it, so if you can't cancel an order now, try again in a few hours.

This is a BETA exchange. I understand what that means. I for one would rather them fix the larger issues that spend time solving the handful of one off problems.

*IF* the goal was to steal your coins, they would just turn the site off completely and disappear overnight. What good would it do them to pretend to be trying to resolve issues.

Coinmarket team - Keep up the good work!

Complainers - Please do find another exchange so these guys can focus on providing rational people a great exchange.

+1

diwskwmx

newbie

Activity: 39

Merit: 0

I've had no issues with this exchange. Obviously they are in the middle of working on it, so if you can't cancel an order now, try again in a few hours.

This is a BETA exchange. I understand what that means. I for one would rather them fix the larger issues that spend time solving the handful of one off problems.

*IF* the goal was to steal your coins, they would just turn the site off completely and disappear overnight. What good would it do them to pretend to be trying to resolve issues.

Coinmarket team - Keep up the good work!

Complainers - Please do find another exchange so these guys can focus on providing rational people a great exchange.

smackYYZ

newbie

Activity: 10

Merit: 0

Quote from: brwn8484 on February 26, 2014, 11:26:47 AM

I appreciate your confidence... But I was not questioning the eventual return to a working system..... I was questioning the assertion that this web site is a good support site. Good support would indicate an answer within 24 hours ... not complete silence for 72 hours.

My questions remain valid regardless of others confidence....... Where is the response? How many days would you wait with no feedback before you would agree with me? 3 days... 4,5,6, 259?

I will ask a simple question again.... How do I cancel an order? I cant find anyplace on web site to cancel my active orders? Still no answers! Waiting patiently....

This is a beta system, not a production working system.

It hasn't been no response for 72 hours, yesterday there was quite a few responses. and yesterday they said would be 24 hours, which will expire in a few hours. I would expect an update by then.

I do agree that there needs to be a bit more information, but these guys got slammed with unexpected volume. They brought the site out into a beta to test it and work out the bugs, not go into full production volume. I think this is the part people are missing. From what I can garner, I'm guessing there are one or two devs that have full time jobs working on this site. They had a window of full production sometime in March. At this point the site isn't producing enough income for them to quit their jobs.

So if you want a stable, slow in production site go to cryptsy or who ever until the site is out of beta.

brwn8484

newbie

Activity: 35

Merit: 0

I appreciate your confidence... But I was not questioning the eventual return to a working system..... I was questioning the assertion that this web site is a good support site. Good support would indicate an answer within 24 hours ... not complete silence for 72 hours.

My questions remain valid regardless of others confidence....... Where is the response? How many days would you wait with no feedback before you would agree with me? 3 days... 4,5,6, 259?

I will ask a simple question again.... How do I cancel an order? I cant find anyplace on web site to cancel my active orders? Still no answers! Waiting patiently....

klangley11

newbie

Activity: 27

Merit: 0

Quote from: ?? on ??

Quote from: rahleurfan on February 26, 2014, 10:46:24 AM

Quote from: brwn8484 on February 26, 2014, 10:26:16 AM

Ok... some have said this is a great support site. So... Here is my question for all of those who have found great support.....

1. When will coinmarket.io come back online?
2. Why will no one answer my requests for further info/support regarding trade cancellations?
3. When and where will trading be turned on again?
4. Why is no one answering any of my posts, here?
5. Why do I have coin transfers frozen/locked and no way to reclaim coins? (site down 2 of last 3 days and no way to reverse deposits?)
6. What is delay in getting coinmarket back online and why is noone from coinmarket posting regular updates?
7. Where is transparency that is necessary for customer confidence?

Just wondering .... what is going on?

+1

I can only speak for myself, though I know what it feels like to play the waiting game. I've never had a problem with their confirmation emails, withdrawals, deposits, while the markets have been down, I done multiple transactions successfully with BTC and MINT.

So, I'm sure your concerns will be answered when the time comes and when they have information of substance to provide, I'm sure it will be provided. Just to note, they said in one of their posts they have day jobs ... and their exchange picked up much faster than they expected.

To be critical, I would agree that taking a second just to say "I have nothing to report" would be good for Coinmarket.io's reputation and to ease the minds of worried customers.

buny

full member

Activity: 237

Merit: 100

Quote from: brwn8484 on February 26, 2014, 10:26:16 AM

Just wondering .... what is going on?

влacник бipжi пocкaкaв нa мaйдaн. Grin

p.s. please forgive me ... Roll Eyes

rahleurfan

full member

Activity: 232

Merit: 100

Quote from: brwn8484 on February 26, 2014, 10:26:16 AM

Ok... some have said this is a great support site. So... Here is my question for all of those who have found great support.....

1. When will coinmarket.io come back online?
2. Why will no one answer my requests for further info/support regarding trade cancellations?
3. When and where will trading be turned on again?
4. Why is no one answering any of my posts, here?
5. Why do I have coin transfers frozen/locked and no way to reclaim coins? (site down 2 of last 3 days and no way to reverse deposits?)
6. What is delay in getting coinmarket back online and why is noone from coinmarket posting regular updates?
7. Where is transparency that is necessary for customer confidence?

Just wondering .... what is going on?

+1

brwn8484

newbie

Activity: 35

Merit: 0

Ok... some have said this is a great support site. So... Here is my question for all of those who have found great support.....

1. When will coinmarket.io come back online?
2. Why will no one answer my requests for further info/support regarding trade cancellations?
3. When and where will trading be turned on again?
4. Why is no one answering any of my posts, here?
5. Why do I have coin transfers frozen/locked and no way to reclaim coins? (site down 2 of last 3 days and no way to reverse deposits?)
6. What is delay in getting coinmarket back online and why is noone from coinmarket posting regular updates?
7. Where is transparency that is necessary for customer confidence?

Just wondering .... what is going on?

Anobix

newbie

Activity: 44

Merit: 0

I've switched over to cryptorush for now.

SergeyN

newbie

Activity: 20

Merit: 0

wtf is maintenace?! cannot trade. Angry

thimo

hero member

Activity: 490

Merit: 500

thimo the dev

Quote from: edrt_ on February 26, 2014, 08:46:18 AM

Shit, I just transferred 0.022 BTC there. Half an hour and I just have 1 confirmation :S

That's just BTC's slow block time

edrt_

newbie

Activity: 29

Merit: 0

Shit, I just transferred 0.022 BTC there. Half an hour and I just have 1 confirmation :S

magicbuttons

newbie

Activity: 24

Merit: 0

Quote from: coinmarket.io on February 23, 2014, 09:50:18 PM

Quote from: solarbear on February 23, 2014, 09:08:52 PM

Does anyone know what going on with DOGE wallet? will it be coming back?

Doge wallet should be back by the end of tomorrow.

I understand that coinmarket is in beta, but if you're going to say that something should be done by a certain time, then you should either do it or post an update explaining why you can't. I've been waiting 7 days now for my withdrawal.

negritaman

newbie

Activity: 25

Merit: 0

Quote from: C3ALL on February 26, 2014, 07:39:32 AM

Quote from: ontopicplease on February 26, 2014, 07:36:55 AM

Comeon guys, let coinmarket do his job. All these post will cost him only more time and headaches and it will NOT solve the problem. Yesterday he made a post, everything is clear, so lets just wait.

Everything is not clear. In yesterdays post he said:

Quote

everybody can still cancel orders and make withdrawals

I have tried two withdrawls and not received any confirmation email, so they are stuck in pending. So not everyone can make withdrawls. There are several other people with the same problem.

I am getting a bit sick of fan boys telling us to keep calm, sounds like a return to pre recession days.

Don't panic, keep calm and declare your stash to governemnt - you cant trust them

There will be no financial crisis

There will be no bailouts

There will be no new property taxes

There will be no austerity

You have exceeded your daily withdrawal limit

ect ect

Sorry if trust is a little thin on the ground lads but I have been here before a couple of times and am getting a little sick of it.

This is more for the fan boys who are dumb as a box of rocks than a poke at coinmarket, I have seen the potential of your site lads but I have not seen the fruits of my labour. You still have the fee's of course.

kulin3422

member

Activity: 104

Merit: 10

Just can't withdraw!

BRUCELLA

full member

Activity: 142

Merit: 100

For me withdraw work well ... usde, ping, karma, btc

I think (and hope) the staff of CoinMarket.io will help you quickly...

C3ALL

full member

Activity: 140

Merit: 100

★ BitClave ICO: 08/11/17 ★

Quote from: wpstudio on February 26, 2014, 07:55:10 AM

Any help would be great, I've got some coins stuck in limbo. I went to transfer out some coins, and the site crashed/died/went offline right when I hit "Withdraw". So I've never received an email for me to confirm the withdrawal (like I have for all my other transfers). Can I get a withdrawal confirmation email resent or something?

User: wpstudio
Timestamp Amount Coin
Tue Feb 25 2014 02:12:11 28460.8597663 USDE

Exactly the same issue as many others.

I did another withdrawl this morning when the site has been working fine, and no confirmation email for that either. It looks as though some users just are not receiving the emails, so leaves the withdrawl in "pending" forever.

wpstudio

hero member

Activity: 660

Merit: 500

Any help would be great, I've got some coins stuck in limbo. I went to transfer out some coins, and the site crashed/died/went offline right when I hit "Withdraw". So I've never received an email for me to confirm the withdrawal (like I have for all my other transfers). Can I get a withdrawal confirmation email resent or something?

User: wpstudio
Timestamp Amount Coin
Tue Feb 25 2014 02:12:11 28460.8597663 USDE

Topic: CoinMarket.io | New, self-moderated support and news thread. - page 147. (Read 211708 times)