Topic: Coins.ph Official Thread - page 18. (Read 291585 times)

Salamat sa pag share ng update, akala ko yung update sa balance ng coins.ph at coins.pro ay tungkol sa limit. Balance lang pala ang ico-combine at walang binanggit sa limits. Pero iche-check ko pa rin mamaya kung walang pinagbago sa limits kasi doon maraming complains sa kanila na binabaan ang limits at hindi na ganun kataas ang binigay sa kanila bilang mga customized limits.

Na reset pala ang mga 2FA natin sa kanila, ibig sabihin kailangan ulit iset ng lahat. Kaya yung mga matagal ng di gumagamit ng coins, need iset ulit guys yung 2FA.

Pag level 3 verified ang account mo, then baka nga connected ito sa levels natin... Sa akin kasi naka level 2 ^{[downgraded from level 3]}.

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Ngayon ko lang napansin na nag release pala sila ng article nung isang araw tungkol sa mga changes: What changes can I expect from the Coins app upgrade?
^{- It's nice to know that sa wakas, isang 2FA code lang ang pwede natin gamitin sa Coins and Coins Pro.}

Ok, I have a hint, maybe the level siguro ng account natin? or baka na swertehan (o malas) lang ako na included ako sa unang na upgrade ang bitcoin address?


Oh ok, and as suggested by @ inthelongrun, maybe you can used your girlfriends info to Binance is she is ok with that? I mean all of us here are in the consensus that Coins.ph services is somewhat distressing at some point and that's why Binance and Bybit P2P is now becoming the most used options for us in converting our BTC->PHP.

I don't have early access from Gcash crypto though, would love to try it if ever I get a chance although I'm into their other forms of investments, just to test it out.

Too bad, Binance P2P is really the best nowadays when cashing out in Ph. Quick, safe, and cheap/free. Are you married to a local? If yes, then you can use her name to create a Binance account. And if you want to secure your funds alone, then you can fund and use it only during cashouts.

I'm also curious as to why you need to visit a remittance center just to withdraw funds. IIRC, foreigners can open bank accounts and acquire ATM cards. That would be easier for you to withdraw anytime 24/7 with just a maintaining balance of Php 100 to Php1,000. 

As an Americano I can't use Binance for that purpose although I have seen the P2P to Gcash work pretty well. I have both Gcash and PayMaya, am waiting from to enable crypto deposits and trading. Someone I know here got early access to Gcash crypto and it appears to work pretty well. It seems like Gcash is limited on remittance partners tho.

Luckily Coins.ph fixed the problem and the solution is to wait 12 hours before receiving an email from Dragonpay, then I need to tell the cashier the payment is from Dragonpay. That worked the last couple times I did it. Kind of annoying but at least it works. Still can't transfer funds to other wallets, however.

Tinignan ko rin lahat ng mga folders sa email box ko, pero hanggang ngayon naka P2SH parin sa akin.
^{- Idagdag ko din na mula nung nag post ka tungkol sa pag upgrade ng account mo, nagkaroon ng tatlong update si Coins (Android), pero ganun parin.}

Buti na lang nakita ko ito noong nagkaroon ako ng problema tungkol sa pagkawala ng funds namin, sa kabutihang palad, nakuha rin namin yung funds namin. Kung hindi dahil sa problemang iyon, hindi ko malalaman na magkakaroon pala ang Coins.ph ng upgrade tungkol sa Bitcoin addresses at hindi ko rin malalaman na mapapalitan na ang Bitcoin addresses. Tungkol naman sa Segwit na bech32 ang address, malay natin sa susunod na upgrade pa nila magagawa yun. or baka hindi na nila gawin.

Palagi akong gumagamit ng Coins.ph pag nagcoconvert ako ng Bitcoin, so malaking tulong talaga na nalaman ko itong upgrade nila dahil kung hindi, mawawala talaga yung Bitcoin ko dahil ako pa naman yung investor na copy paste na lang sa notepad ng addresses mapa-Bitcoin man o anong altcoins.

Chineck ko din email ko pero wala akong nareceive.

Puro fees lang sa gcash bawat transfer at puwede na rin naman siya kung gusto ng madaliang transfer like if you want to send your crypto directly to Gcash and just sell it on their gcrypto, I've done a couple of times and sort of convenient for me. But it's still has a different range of pair from the usual platforms we use like those that you've mentioned Binance and Bybit's p2p.

[quote author=SFR10 link=topic=1558587.msg62148243#msg62148243 date=1682447312]
[quote author=Baofeng link=topic=1558587.msg62146819#msg62146819 date=1682429327]
Ok, I has posted a few days ago regarding dun sa enhancement nila including new Bitcoin address, pag check ko kanina meron na nga at implemented na to. Heto ang official mail na galing sa kanila.

https://talkimg.com/images/2023/05/16/blob2728884968e7e637.png
[/quote]
Buti ka pa, sa akin kasi yung huling email na natanggap ko sa kanila was on 21st of April ^{[tungkol sa SIM registration]}, so most likely magiging activate ang update na ito in batches.

[quote author=Baofeng link=topic=1558587.msg62146819#msg62146819 date=1682429327]
Although medyo dismayado ako kasi ang bagong address na nakuha ko eh Legacy or P2PKH (pay-to-public-key-hash). Heto yung address na nagsisimula sa 1. Akala ko eh Segwit or Bech32 dahil ni rereduce nito ang transaction fee.
[/quote]
Personally, in-expect ko na magkakaroon tayo ng multiple address formats para mas marami ang options natin pero kahit sang ayon ako sa sayo, sa tingin ko hindi naman completely mali yung decision nila dahil yun tlga ang pinaka compatible.
[/quote]

Baka nga in batches, check mo ulit yung mga emails nyo baka na missed nyo lang.

[quote author=nutildah link=topic=1558587.msg62149888#msg62149888 date=1682479241]
Weird to see they dropped LBC as a cashout option and re-added Cebuana (I remember back when they had Cebuana years ago).

Its fine for me because I switched to using M Lhuillier a few months ago b/c I like the 1% fee, however, they have now bumped the fee up to 2% and their new system is having problems, gave me an invalid reference number. It was not recognized by the M Lhuillier clerk. I reached out to support but they appear to be stumped after about 20 hours now.
[/quote]

Welcome back kuya, I agree that it's bad customer support if your money is being held for 20 hours or so. I no longer using Cebuana or M Lhuillier or even LBC (when they still support them), since like 2019-2020. It's the fees, as you have mentioned, the fees before is very high for that kind of service and if they are going to increased it, then customers might look for other options.

As others suggested, Binance and Bybit P2P are two of the best options for now.

Or with the advent of e-wallets like Gcash and Paymaya, we have more options and might sway away from Cebuana or M Lhuillier (as far as I my experience, if you are going to be cashing out big amounts like 20k and up, you have to notify them early so that they can prepare the money).

For me, whether it's Cebuana or LBC, both are convenient but why they can't just keep both of them? Well then, too many reasons why some of the users here including me have left coins.ph already. With this experience of yours, it's better if you use some other platforms but then if this is the most convenient for you, can't do much with these problems. When Wei has taken over the ownership and leadership, these problems existed. I've never experienced the wrong ref # with them when I've used to cash out with coins.ph before.

Thanks for sharing your situation @nutildah.

Have you tried using Binance P2P instead? No offense to the Coins.ph representatives if they can read my post here, but actually, Binance P2P is more reliable at the moment. I have been using it for a while now, and I haven't had any problems.

It's just a simple trade of my crypto into my GCash account, and the transaction is done.

Weird to see they dropped LBC as a cashout option and re-added Cebuana (I remember back when they had Cebuana years ago).

Its fine for me because I switched to using M Lhuillier a few months ago b/c I like the 1% fee, however, they have now bumped the fee up to 2% and their new system is having problems, gave me an invalid reference number. It was not recognized by the M Lhuillier clerk. I reached out to support but they appear to be stumped after about 20 hours now.

I therefore don't recommend using M Lhuillier as a cashout option for the time being. Hopefully they'll fix it soon, I hate it when my money gets held up like this.

Edit: they are having major problems right now that aren't reflected on their status page. Can't cash out, can't transfer funds, can't do much of anything but sit and wait. I know I'm not the only one, others are starting to complain elsewhere:

https://twitter.com/J___1986/status/1651103816383889409
https://twitter.com/RocinaWickhurst/status/1651124340178694145

Buti ka pa, sa akin kasi yung huling email na natanggap ko sa kanila was on 21st of April ^{[tungkol sa SIM registration]}, so most likely magiging activate ang update na ito in batches.

Personally, in-expect ko na magkakaroon tayo ng multiple address formats para mas marami ang options natin pero kahit sang ayon ako sa sayo, sa tingin ko hindi naman completely mali yung decision nila dahil yun tlga ang pinaka compatible.

Ok, I has posted a few days ago regarding dun sa enhancement nila including new Bitcoin address, pag check ko kanina meron na nga at implemented na to. Heto ang official mail na galing sa kanila.

[img width=420]https://talkimg.com/images/2023/05/16/blob9a61cfbcd5240a49.png[/img]

So ingat ingat na sa pagpapadala sa luma nyong address para hindi kayo magka problema.

Although medyo dismayado ako kasi ang bagong address na nakuha ko eh Legacy or P2PKH (pay-to-public-key-hash). Heto yung address na nagsisimula sa 1. Akala ko eh Segwit or Bech32 dahil ni rereduce nito ang transaction fee.

At parang walang na yata tayong PHP bitcoin address. Heto lang yung initial na findings ko nung kinakalikot ko yung wallet ko. Baka kayo makita nyo ang PHP bitcoin address nyo. Or baka nasa Coins.pro na, connected na daw sila, hindi ko pa na check to.

Bukod sa changes na ginagawa nila ngayon, posible ba na max limit na kayo parehas? At isang puwedeng rason rin ay baka may pending KYC kayo sa kanila.
Ganyan nangyari sa akin nung nagsend ako tapos wala ring natanggap, tinanong ko mismo support nila at nilatag yung link ng follow up KYC ko sa kanila. Kaya posibleng ganyan din yan.
Ang mas maganda, rekta ka na sa support nila at itanong yung dahilan dahil nate-trace naman nila kasi kung coins to coins, dapat instant transfer yan.

[quote author=LogitechMouse link=topic=1558587.msg62138738#msg62138738 date=1682289465]
Sorry for bumping the thread that has been inactive for a month already.

Gusto ko lang sana i-share dito yung nangyari sa amin kagabi lang. Nagsend kasi ako ng Bitcoin galing sa coins.ph ko papunta sa coins.ph ng partner ko pero hanggang ngayon, hindi pa rin nagrereflect sa account niya. Sinubukan rin namin na magsend galing sa coins.ph account niya papunta sa coins.ph account ko at ganun rin walang nag-reflect na Bitcoin sa account ko.

May naka-experience na ba ng ganitong scenario sa inyo? If yes, paano niyo naresolba yung issue? Nag-send na rin kasi kami ng ticket sa kanila at nagshare ng details kagabi, pero wala pa ring response hanggang ngayon. Salamat if may mag-share ng kanilang experience tungkol sa problemang ito.
[/quote]

Wala naman akong nakitang outage sa status page nila. Sa Twitter naman nila ang sinabi lang naman nila na may problem eh XRP sa conversion pa.

Although last week nakatanggap na naman ako ng email at medyo hindi maganda ang dating eh. Isa sa tanong eh:

- kung ano relationships ko sa mga cash recipient ko? basta parang hindi ko nagustuhan ang line ko questioning nila. Nabanggit ko lang to kasi baka may email ka natanggap na katulad nito since ikaw at ang wife mo eh may separate coins.ph account. Isang tanong pa pala sa kin eh kung pinapagamit ko daw ba ang account ko sa iba?  >

Hindi ko rin sure kung implemented na to, balikan mo na lang dahil may email sila nito:

[img width=420]https://talkimg.com/images/2023/05/16/blob16399cc9f342a8f6.png[/img]

Sorry for bumping the thread that has been inactive for a month already.

Gusto ko lang sana i-share dito yung nangyari sa amin kagabi lang. Nagsend kasi ako ng Bitcoin galing sa coins.ph ko papunta sa coins.ph ng partner ko pero hanggang ngayon, hindi pa rin nagrereflect sa account niya. Sinubukan rin namin na magsend galing sa coins.ph account niya papunta sa coins.ph account ko at ganun rin walang nag-reflect na Bitcoin sa account ko.

May naka-experience na ba ng ganitong scenario sa inyo? If yes, paano niyo naresolba yung issue? Nag-send na rin kasi kami ng ticket sa kanila at nagshare ng details kagabi, pero wala pa ring response hanggang ngayon. Salamat if may mag-share ng kanilang experience tungkol sa problemang ito.

May point ka, pero kahit sabihin natin na baguhan lang sila noong naviolate nila ang terms of services, responsibility parin nila yung bilang users ng Coins to read all of the terms before agreeing with them.

Matagal ko ng hindi ginagamit ang app nila pero mukhang parehong term parin ang ginagamit nila: How do I convert my cryptocurrency to cash and vice-versa?

Mukhang madadagdagan ang userbase nila dahil "nakakuha sila ng apat na VASP license" sa Mauritius

maybe. ang sad lang kasi unfair yung pagpenalize sa isang user. sana ibase nila ang violation sa current activity ng account. hindi yung past. dahil lahat naman tayo dumadaan sa proseso -- mula newbie na natututo pa lang sa crypto, hanggang sa maging advanced user na alam na kung ano yung foul. so syempre, matatabangan na yung mga old users kasi di naman nila purposely gagawin ang isang bagay na alam niilang at stake yung account nila.

anyway nag open ako sa web ngayon. binago na nga ng tuluyan ang coins. sa web, coins pro na talaga. yung limits ko, balik na sa dati. pero sa app ewan ko lang kung ganun din or custom pa rin na downgraded.

nakausap ko yung friend ko sa singapore. correct me if i'm wrong pero base sa kanya, nagagamit na nya ang coins sa sg. nakapag usap kami dahil nanganga pa daw siya dahil binago na rin ang app. di na daw nya alam paano mag convert. di nakasi yun ang ginagamit na terminology ngayon ng coins. buy and sell na talaga. and yung mga user na nasanay lang sa "Convert" ay naninibago ulit ngayon.

Dami na nilang changes. Kahit super asar ako sa kanila, and nagwish na sana mawala na mga users nila (lol, ganun ka asar eh nu), binabago ko na ang opinion ko. Sana maging maayos na rin sila and i-consider yung sentiments ng old users nila. Kasi, kapag maganda ang feedback ng users, siguro gaganda na rin ulit ang services nila. Sana lang naman. Pero kung ayaw nila... e di wag. hehe. la naman ako magagawa

Sobrang babait ng mga support dati, siguro na promote na sila o kaya wala na sila sa company kasi nga nag change hands na din ng management. Sa last contact ko sa mga support nila, okay naman kaso nga lang parang hindi ko na-feel yung care nila sa mga old users nila. Napaka plain lang ng explanation at parang wala talaga silang balak iretain yung mga old users nila. Para sa akin lang ganun yung na-feel ko, hindi tulad dati kapag nagrereply mga support nila, merong rapport at sobrang understanding base sa mga sagot nila. At hindi ko alam, ibang iba lang talaga sa ngayon dahil sa ibang namamahala na. Ewan ko sana napapaabot yung mga hinaing natin dito.