Well I am not sure atm but after I opened my ticket they putted tpay into maintenance, instead of anger I am trying to understand them. But yea some of their behavior is not okej.
They updated their site recently so “bugs” can come. I will keep you guys updated if I got my tokens or not.
By scamming their profit will be less in long term so I don’t see why they should if they are takings their time to develop the exchange.
I think they need more employees. Just a thought
Kind regards Effepwnz
Delay times are never ideal and there are many things that can be improved on.
Often when a coin has an issue they have to put the coin into maintenance in order to resolve the issues.
For many years (since 2014) it has been only a small operation - it was only last year that they experienced massive growth from 20 thousand users to over 2 million users.
Running an exchange is not easy and the skill and trust required means they cannot just hire anyone.
The resources available to an exchange like Cryptopia are not the same as an exchange the size of Binance which has millions of dollars in turnover daily.
They have many more coin pairs listed than most exchanges which create more work. Some of those coins are listed nowhere else.
They are a registered company and licensed with the FMA which means they are subject to a lot more rules and processes than an anonymous exchange located somewhere in the Ukraine or Russia.
You will find on public forums people are very quick to yell scam
https://coingape.com/cryptopia-welcomes-former-microsoft-cmo-amidst-massive-growth/
Now I hope the team will start to speed up to resolve the problems with the wallets under maintenance for weeks. 
