Yes I agree it’s a big change for the platform and the system. But not to be rude, cryptopia needs to gets more employees. Or at least find a easier system that the member can solve some issues by themselves. Like reprocessing and cancel the transaction. It’s a win win situation.
Saves a lot of tickets and time too...
I am still not screaming around that they are scams or frauds.
Been waiting for about 12 days now, my tpay transaction is still processing. But people get worried when money is involved. Have checked the coin info and the wallet seems steady.
I hope they will cancel it soon or fix the issue.
Regard Stefan.
Knowing a little bit about how their system works I can explain the process.
When a transaction in stuck in processing it cannot be instantly cancelled. It could be that it is due to an internal process that it has failed but it could also be that it has been broadcast to the coin network and not received a response. Allowing unchecked cancelling could result in a double spend.
While one of the admins can answer the ticket and queue the issue - it is one of the wallet devs that needs to solve the issue. Due to Cryptopia being careful with wallet security (private keys & the ability to override transactions have to be kept secure) such actions are limited to just a few of their staff.
The following quote was an explanation that was on their forum before the forum was closed down:
Quote
Pending : Means the withdrawal is in the queue to be processed and sent by the system. No ticket is needed.
Processing : When the withdrawal is actually being sent, if the withdrawal remains here for longer than 1 hour, it will mean the automatic processing of you withdrawal has failed for some reason and requires manual intervention/reprocessing by staff. You should open a ticket.
Complete : Means your withdrawal has been broadcast to the coins network and is waiting to be included in a new block. You will see a TxID which you can find on a block explorer for the coin AFTER it has been included in a block. Some block explorer may show you the withdrawal before it has confirmations but this will only be possible if its in the mempool of that node. Some networks may be slow so you should allow at least 48 hours before opening a ticket.
Cancelled : Means the withdrawal was cancelled either by yourself or an admin.
Processing : When the withdrawal is actually being sent, if the withdrawal remains here for longer than 1 hour, it will mean the automatic processing of you withdrawal has failed for some reason and requires manual intervention/reprocessing by staff. You should open a ticket.
Complete : Means your withdrawal has been broadcast to the coins network and is waiting to be included in a new block. You will see a TxID which you can find on a block explorer for the coin AFTER it has been included in a block. Some block explorer may show you the withdrawal before it has confirmations but this will only be possible if its in the mempool of that node. Some networks may be slow so you should allow at least 48 hours before opening a ticket.
Cancelled : Means the withdrawal was cancelled either by yourself or an admin.
