Cryptopia Cryptocurrency Platform Services and Development - page 134.

Dande K

newbie

Activity: 42

Merit: 0

Quote from: jhenfelipe on November 30, 2018, 12:21:07 AM

Quote from: Dande K on November 29, 2018, 04:57:34 PM

Hi, I've made a TRX withdrawal from Cryptopia 10 days ago, and even by now, it doesn't show up in my Tronlink wallet. My transaction id 21924f6fa4a0c3891ff9575914118d7aa205c7d8f22c804ee41ba9e25184c05c, I opened a support ticket but got no answer.

Most likely your transaction was stuck because they put TRX wallet in Maintenance since 11-22-18, just like in other cases you'll receive it after they fix the issue. If when, only the support could tell.

Refer to Cryptopia's Coin Info : https://cryptopia.co.nz/CoinInfo/?coin=TRX

Thank you very much for taking time in helping me clear my thoughts. Now I know it's a matter of time, good thing I only made a small transaction, have a great day

lstrike

newbie

Activity: 31

Merit: 0

Quote from: xtraelv

Often when a coin has an issue they have to put the coin into maintenance in order to resolve the issues.

What about my lost BCH ABC from the fork?
What about my lost BCH SV from the fork?
What about my suspended BCH?
What about the fake dead line to withdraw?
What about my anaswered 20 days (till now) ticket?
How did Polonies react immediately and have no problem with my BCH there?

Seems like only paid trolls are writing here...

lstrike

newbie

Activity: 31

Merit: 0

Where can we flag them as scam on internet, please share places! We have to share our bad experience, we have to prevent other people to be cheated like us.
Others have to know there is no support and leaving coins there is a high risk! They are mocking on your deposits and transfers and you can lost months of mining in a second, relying on their fake reputation.

xtraelv

legendary

Activity: 1288

Merit: 1926

฿ear ride on the rainbow slide

Quote from: Reinsurer on December 03, 2018, 04:40:20 AM

Exchange status is highly questionable. I am sincerely not sure that the site will receive and is generally going to get a license from the official regulator.

Any newbie account can write nonsense. Here is their license details:

https://app.companiesoffice.govt.nz/fsp/app/ui/fsp/version/searchSummaryCompanyFSP/FSP580928/21.do

Reinsurer

member

Activity: 81

Merit: 11

Exchange status is highly questionable. I am sincerely not sure that the site will receive and is generally going to get a license from the official regulator.

xtraelv

legendary

Activity: 1288

Merit: 1926

฿ear ride on the rainbow slide

Quote from: Effepwnz on December 02, 2018, 01:27:33 PM

Well I am not sure atm but after I opened my ticket they putted tpay into maintenance, instead of anger I am trying to understand them. But yea some of their behavior is not okej.

They updated their site recently so “bugs” can come. I will keep you guys updated if I got my tokens or not.

By scamming their profit will be less in long term so I don’t see why they should if they are takings their time to develop the exchange.

I think they need more employees. Just a thought

Kind regards Effepwnz

Delay times are never ideal and there are many things that can be improved on.

Often when a coin has an issue they have to put the coin into maintenance in order to resolve the issues.

For many years (since 2014) it has been only a small operation - it was only last year that they experienced massive growth from 20 thousand users to over 2 million users.
Running an exchange is not easy and the skill and trust required means they cannot just hire anyone.

The resources available to an exchange like Cryptopia are not the same as an exchange the size of Binance which has millions of dollars in turnover daily.

They have many more coin pairs listed than most exchanges which create more work. Some of those coins are listed nowhere else.

They are a registered company and licensed with the FMA which means they are subject to a lot more rules and processes than an anonymous exchange located somewhere in the Ukraine or Russia.

You will find on public forums people are very quick to yell scam

https://coingape.com/cryptopia-welcomes-former-microsoft-cmo-amidst-massive-growth/

Effepwnz

newbie

Activity: 5

Merit: 0

Quote from: lstrike on December 02, 2018, 09:02:04 AM

Quote from: xtraelv

They have this warning on the bottom of every page on their website:

This is a typical feature for ABSOLUTE SCAM. If "they" wanted to help they should have did it.
...and do not pretend you have no relations with those bustards.

As soon as possible I will withdraw all of mine from these fraud scam exchange...

Well I am not sure atm but after I opened my ticket they putted tpay into maintenance, instead of anger I am trying to understand them. But yea some of their behavior is not okej.

They updated their site recently so “bugs” can come. I will keep you guys updated if I got my tokens or not.

By scamming their profit will be less in long term so I don’t see why they should if they are takings their time to develop the exchange.

I think they need more employees. Just a thought

Kind regards Effepwnz

lstrike

newbie

Activity: 31

Merit: 0

Quote from: xtraelv

They have this warning on the bottom of every page on their website:

This is a typical feature for ABSOLUTE SCAM. If "they" wanted to help they should have did it.
...and do not pretend you have no relations with those bustards.

As soon as possible I will withdraw all of mine from these fraud scam exchange...

eddie13

legendary

Activity: 2296

Merit: 2262

BTC or BUST

Couldn't get into my account. It's been a while.

"Your account has been locked due to 3 invalid login attempts."

Reset my PW, still doesn't work..

How long?

Edit: ah the other email says.. Please disregard..

xtraelv

legendary

Activity: 1288

Merit: 1926

฿ear ride on the rainbow slide

Quote from: lstrike on December 01, 2018, 08:59:50 AM

Quote from: xtraelv on November 28, 2018, 08:55:48 AM

Cryptopia has generally NEVER supported any forks and disclose this.
In order to take part in a fork or swap you need to withdraw funds before they put the wallet into maintenance.
Leaving it to the last day is never a wise move. Allow more than 48 hour prior to a fork. (Network congestion and wallet congestion being potential issues + it also doesn't leave time to fix any technical issues). Making a support ticket just hours before the fork is happening when the problem is due to a technical issue is unlikely to get it resolved in time. A transaction cannot be processed when the wallet is in maintenance. The issue cannot be resolved until the wallet is out of maintenance.

WHY DID YOU ALLOW TRANSFERS IF YOU KNEW THEY WOULD BE LOST? Huh

WHY DID NOT YOU WARN PEOPLE IN TIME THAT THEY WILL LOOSE THEIR COINS? Huh

WHY OTHER EXCHAHGES HAVE NO PROBLEM WITH THAT FORK AND I HAVE MY COINS AVAILABALE THERE? Huh

??

They have this warning on the bottom of every page on their website:

Their terms of use require you to have read and understand the terms and conditions and risk statement before using their site.

Quote

By accessing and using our services, and each time the user (you) uses our services, you acknowledge having read this risk statement and agreeing to the terms and conditions.

https://www.cryptopia.co.nz/Home/Terms
https://www.cryptopia.co.nz/Home/RiskStatement
https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=bcee7178db8e1b4032a664a14a961919

Effepwnz

newbie

Activity: 5

Merit: 0

Hello cryptopia!

I did open a ticket and got a response of waiting 48h and now my tokenpays is still stuck with status processing. I don’t know if they forgot me but I need to stack them asp. So now I am asking politely can you please realese my tokens manually.

(Tokens are locked up for about 4 days) it’s the first time I ever experienced that kind of wait time

Ticket id cs0088124

Kind regards Effepwnz

lstrike

newbie

Activity: 31

Merit: 0

Quote from: xtraelv on November 28, 2018, 08:55:48 AM

Cryptopia has generally NEVER supported any forks and disclose this.
In order to take part in a fork or swap you need to withdraw funds before they put the wallet into maintenance.
Leaving it to the last day is never a wise move. Allow more than 48 hour prior to a fork. (Network congestion and wallet congestion being potential issues + it also doesn't leave time to fix any technical issues). Making a support ticket just hours before the fork is happening when the problem is due to a technical issue is unlikely to get it resolved in time. A transaction cannot be processed when the wallet is in maintenance. The issue cannot be resolved until the wallet is out of maintenance.

WHY DID YOU ALLOW TRANSFERS IF YOU KNEW THEY WOULD BE LOST? Huh

WHY DID NOT YOU WARN PEOPLE IN TIME THAT THEY WILL LOOSE THEIR COINS? Huh

WHY OTHER EXCHAHGES HAVE NO PROBLEM WITH THAT FORK AND I HAVE MY COINS AVAILABALE THERE? Huh

??

xtraelv

legendary

Activity: 1288

Merit: 1926

฿ear ride on the rainbow slide

Quote from: Thirdspace on November 30, 2018, 06:35:05 PM

I hope this would only appear if I turned off 2FA login email notification?
otherwise it would cumbersome to do two confirmations in one login attempt
would there be any other consequences if I keep login from different IP addresses because of my dynamic IP Undecided

Depending on how often your dynamic ip changes depends on how often it is an issue. I would strongly recommend against email 2fa. Get a Cryptopia device or use google authenticator which is dynamic. It will provide an extra layer against if your email becomes compromised.

People find security layers inconvenient. But losing your crypto is far worse.

Thirdspace

hero member

Activity: 1232

Merit: 738

Mixing reinvented for your privacy | chipmixer.com

Quote from: Lafu on November 30, 2018, 01:43:49 PM

Cryptopia have reviewed the login process to make it more secure.

This includes another layer of security around unrecognised logins.
If there any questions about this please open a support ticket and ask there.
If users log in from a new IP address they will receive an email that looks like this:

https://up.picr.de/34464920lh.png

I hope this would only appear if I turned off 2FA login email notification?
otherwise it would cumbersome to do two confirmations in one login attempt
would there be any other consequences if I keep login from different IP addresses because of my dynamic IP Undecided

LeGaulois

copper member

Activity: 2940

Merit: 4101

Top Crypto Casino

Not much different than the current system. When I log in, I already receive an email from where I can lock the account and see the IP.
Location, device, etc are not usually needed because when someone else uses your account he usually takes everything out.
Too bad for people with a dynamic IP Grin

Now I hope the team will start to speed up to resolve the problems with the wallets under maintenance for weeks.

Lafu

legendary

Activity: 3136

Merit: 3213

Cryptopia have reviewed the login process to make it more secure.

This includes another layer of security around unrecognised logins.
If there any questions about this please open a support ticket and ask there.
If users log in from a new IP address they will receive an email that looks like this:

jhenfelipe

hero member

Activity: 1372

Merit: 647

Quote from: Dande K on November 29, 2018, 04:57:34 PM

Hi, I've made a TRX withdrawal from Cryptopia 10 days ago, and even by now, it doesn't show up in my Tronlink wallet. My transaction id 21924f6fa4a0c3891ff9575914118d7aa205c7d8f22c804ee41ba9e25184c05c, I opened a support ticket but got no answer.

Most likely your transaction was stuck because they put TRX wallet in Maintenance since 11-22-18, just like in other cases you'll receive it after they fix the issue. If when, only the support could tell.

Refer to Cryptopia's Coin Info : https://cryptopia.co.nz/CoinInfo/?coin=TRX

Dande K

newbie

Activity: 42

Merit: 0

Hi, I've made a TRX withdrawal from Cryptopia 10 days ago, and even by now, it doesn't show up in my Tronlink wallet. My transaction id 21924f6fa4a0c3891ff9575914118d7aa205c7d8f22c804ee41ba9e25184c05c, I opened a support ticket but got no answer.

xtraelv

legendary

Activity: 1288

Merit: 1926

฿ear ride on the rainbow slide

Cryptopia has generally NEVER supported any forks and disclose this.
In order to take part in a fork or swap you need to withdraw funds before they put the wallet into maintenance.
Leaving it to the last day is never a wise move. Allow more than 48 hour prior to a fork. (Network congestion and wallet congestion being potential issues + it also doesn't leave time to fix any technical issues). Making a support ticket just hours before the fork is happening when the problem is due to a technical issue is unlikely to get it resolved in time. A transaction cannot be processed when the wallet is in maintenance. The issue cannot be resolved until the wallet is out of maintenance.

https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=bcee7178db8e1b4032a664a14a961919

As the answer to the support ticket that you posted shows - they cannot resolve the issue (i.e. rebroadcast the transaction) until the wallet is out of maintenance.

Bitcoin Cash wallet is in maintenance. This can be viewed on the coininfo page.
https://www.cryptopia.co.nz/CoinInfo/?coin=BCH

I do not expect them to take it out of maintenance soon since the BCH network does not yet have replay protection and there are inherent risks involved.

Disclosure: Cryptopia does not monitor bitcointalk. As a volunteer chat moderator I am not Cryptopia staff and am not authorized to make statements on their behalf.

Quote from: lstrike on November 26, 2018, 04:17:02 PM

Here is why they are giving signs of scam and fraud:

Chapter 1:

The announcement

https://i.imgur.com/xoBi7IJ.png

Chapter 2:

The freezed transaction

https://i.imgur.com/pc1BdqB.png

Chapter 3:

Lost transaction? Lost BCH?

=========
No answer, no news, no support, no coins in wallet! Meanwhile Poloniex immediately refreshed the availability after the fork, they did not even asked you to withdraw.

Angry

lstrike

newbie

Activity: 31

Merit: 0

@Lafu
How would you comment the Bitcoin Cash situation in Cryptopia? What is happening? When will it be resolved?

Topic: Cryptopia Cryptocurrency Platform Services and Development - page 134. (Read 173849 times)