Author

Topic: Cryptopia Cryptocurrency Platform Services and Development - page 213. (Read 172992 times)

legendary
Activity: 2268
Merit: 1092
Hi Cryptopia , why is widthraw fee constantly getting higher? . In BTC 0.002 is like 16$ ?
That makes me wonder too. Poloniex has had 0.0001 fee for ages and it works fine, I regularly withdraw BTC from there and they always confirm super fast. But with cryptopia I have to exchange BTC to some other currency with a more reasonable withdrawal fee first and then transfer that currency to Polo before finally withdrawing BTC. 0.002 BTC fee is crazy high.  

Probably because customers have been complaining about withdrawal times. Relying on BTC to move funds in a timely and consistent manner is almost pointless right now. The mempool is so clogged due to almost every block hitting against the 1MB block size limit. If you want speed, you have to pay more, so your transaction has a better chance of being incorporated.

https://blockchain.info/charts/cost-per-transaction

With a current mempool size (pending transactions) of 60MB and an average block size of 1.05MB, demand is exceeding supply by a very significant factor. It was even worse a few days ago.

If you're sending between exchanges (or to a recipient that will accept another coin) I recommend converting to an intermediate coin such as LTC or BCH. The odd thing is that even when you account for the losses due to the extra buy/sell steps, you may still come out ahead, because the transaction fee is so much lower. Plus your transaction completes in a fairly consistent time. If you send BTC it could be wallowing in the mempool for several hours, maybe even days.

At the moment I only withdraw BTC when I'm planning to store funds in my wallet for a while. Anything else uses an intermediate coin for the transfer.
legendary
Activity: 1030
Merit: 1000
Thanks for the clarification lafu. Can you tell when and how often will the CEFS holders get paid? Also, any update on getting CEFS listed on coinmarketcap?

The cefs payout is each month for example the first or the last in month ,cefs payout only to users the hold cefs at the moment when payout is , if you have the halv month cefs and you sold and at this time is the payout you get nothing ! for this month cefs payout in delay because the working on it about to get the payouts done automatic ! So if you a cefs holder ,hold it payouts coming ! ATM i dosn t know anything about to get listed on othe Exchanges !



Regards  Lafu

Thanks. Has there ever been a CEFS payout yet? If so, can you tell what dates because I don't see a payout
legendary
Activity: 2996
Merit: 3114
Thanks for the clarification lafu. Can you tell when and how often will the CEFS holders get paid? Also, any update on getting CEFS listed on coinmarketcap?

The cefs payout is each month for example the first or the last in month ,cefs payout only to users the hold cefs at the moment when payout is , if you have the halv month cefs and you sold and at this time is the payout you get nothing ! for this month cefs payout in delay because the working on it about to get the payouts done automatic ! So if you a cefs holder ,hold it payouts coming ! ATM i dosn t know anything about to get listed on othe Exchanges !



Regards  Lafu
legendary
Activity: 1106
Merit: 1014
Hi Cryptopia , why is widthraw fee constantly getting higher? . In BTC 0.002 is like 16$ ?
That makes me wonder too. Poloniex has had 0.0001 fee for ages and it works fine, I regularly withdraw BTC from there and they always confirm super fast. But with cryptopia I have to exchange BTC to some other currency with a more reasonable withdrawal fee first and then transfer that currency to Polo before finally withdrawing BTC. 0.002 BTC fee is crazy high. 
full member
Activity: 277
Merit: 101
Hi Cryptopia , why is widthraw fee constantly getting higher? . In BTC 0.002 is like 16$ ?
legendary
Activity: 1030
Merit: 1000
Thanks for the clarification lafu. Can you tell when and how often will the CEFS holders get paid? Also, any update on getting CEFS listed on coinmarketcap?
legendary
Activity: 2996
Merit: 3114
It isnt Cryptopia who isnt secured , Cryptopia is secured  , its the Users oneself safety that the problem is because they use the same email and password for more sites and many users dosn t activated 2FA for all , if all users be sure this dosn t happend again please activate 2FA and use a  email and password only for this Account !

Regards  Lafu
sr. member
Activity: 600
Merit: 261
Support
Ticket Information:#52426

Usually, support answer fast? cause since 24H i have no one bothering about it...

The story: I had some btc and alt coins stocked here and sudendly without any confirm form my side evey Altcoins had been sold... in less than 5 min ALL of them sold for btc without any warning... I checked every security on my side without any problems, i'm pretty scare actually and thinking of moving the BTC to another plateform. Any advice will be great

yup, sounds very similar to my situation (2 posts above yours). There are/were apparently some major gaps in their security protocols that allowed these things to happen. I have yet to hear back about what they are going to do about the loss it caused for my account, but their response and what they are willing to do to rectify these issues are going to make or break them long term. If they do the right thing and return the funds to those who were hacked due to insufficient site security & also fix those gaps ASAP,  then I think Cryptopia will have a long prosperous run.  If not, then I can't imagine them being around much longer. After all, who is going to put any coins there if they are susceptible to hacks and then won't even make it right with their customers?
legendary
Activity: 2996
Merit: 3114
As i sayd your tickets are lost here this is not for support , Only Support Tickets will get an answer ! 
full member
Activity: 174
Merit: 100
I do not understand something.

Why  Withdraw not working?
#52683 tiket
legendary
Activity: 1030
Merit: 1000
Add Bitshares to Cryptopia. I'm surprised you don't have it added yet. Its one of the best projects in crypto. Steal all the volume Bittrex used to have and doesn't have anymore because it delisted it for some whack reason. You could add an easy 100 btc volume to your exchange per day with Bitshares. I'll recommend you to all my contacts if you add it, but don't make me look desperate. This is more for your own benefit than for Bitshares
newbie
Activity: 42
Merit: 0
Support
Ticket Information:#52426

Usually, support answer fast? cause since 24H i have no one bothering about it...

The story: I had some btc and alt coins stocked here and sudendly without any confirm form my side evey Altcoins had been sold... in less than 5 min ALL of them sold for btc without any warning... I checked every security on my side without any problems, i'm pretty scare actually and thinking of moving the BTC to another plateform. Any advice will be great
sr. member
Activity: 1470
Merit: 325

Hello All,

As a long time user of Cryptopia I can say this is the best site for all of your crypto needs.  I especially like the marketplace, and have sold many items there.  The arbitrage page is awesome in finding some great deals across exchanges.  The term deposits are another feature unique to Cryptopia I use to hold my coins while earning interest. I enjoy the rewards and the lotto.  Cryptopia also has an exchange which is what the majority of crypto sites are and I am a heavy trader. 

So if you are looking for more than just a simple exchange, a place where crypto should be and how it should be used, then come to Cryptopia. 

WayaWolf,
Long time user of Cryptopia
Shareholder in Cryptopia
Advocate for Cryptopia




are ethereum, wave and neo based token traded there too?
newbie
Activity: 9
Merit: 0
Lafu, you will continue to ignore my messages?
sr. member
Activity: 600
Merit: 261
Hello Lafu... really hoping you can help me with a problem I have had with your site for almost a week.

I created my acct a few months ago and moved a bit of $ in alts to test it out.  I recently got back from a long biz trip and tried to log on for the first time in probably over 1 month but I get the message that my acct is locked.  I have since sent 3-4 requests through the site ticket system but have not heard anything back yet and my acct is still locked.  Can you please help me get this unlocked?  If so, please PM me with the details you need.

Thanks!

So, i FINALLY heard from support via the 1st ticket I opened... this was 1 week ago today and the ticket was from a week before that. They said they could un-block my account but needed some details about recent transactions to validate. I sent my estimate of the few coins i moved over and have not heard back since (1 week ago today) and my acct is still blocked. So, i just sent another reply after finding the exact amounts I transferred to them. What I cannot understand is how waits of this length are acceptable.  2 weeks and counting and not even an estimate as to when I can expect to be able to use my account! This is especially frustrating since I have been mining Electroneum and would like to move some over to my Cryptopia walled.

Lafu... is there anything you can do to expedite this?

edit: got your pm Lafu, thanks. I didn't reply because very shortly afterwards, I got a response from support via email. Not sure if you had anything to do with that but if you did, thank you.

So to summarize, in the hopes that this helps someone else down the road, this is what happened.

- I am now back in my acct
- It was blocked because of a hack back in Sept
- Unfortunately, the hack successfully liquidated the $1k USD I had in 3 wallets
- There were multiple failed login attempts before they got in, and this is what has be baffled. Shouldn't all sites of this nature automatically block accounts after 2-3 failed log-in attempts?  they had to run many many attempts to get in so how on earth could my acct not have been blocked after this?
- In addition, i had security protocols in place to prohibit unauthorized withdrawals, which worked... almost! But instead, the hackers decided to just liquidate my funds by selling off some lame-as$ unknown coin at 3% of the going rate. I guess they had another account on Crypopia that bought those up and they got the $ that way, but in all honesty, they should have stop-gaps in place to curb this type of obvious fraudulent activity, because after all, nobody on this planet is going to sell something at 3% of what they just bought it for!

Bottom line is that all of this indicates logically that Crytopia should be returning my balances to my wallets on their site, but there was no mention of this in the email from their support. They just apologized for any inconvenience.

I just responded with my expectation of full restitution and will report back here when i receive a response.

newbie
Activity: 9
Merit: 0
When are you going to activate ZCoin (XZC)?
This question has been asked multiple times before, but seems to be simply ignored?

What is the problem?
Let us know if there are any technical issues, may be we can solve them together.

I dont know whats the problem with them !
Have you writed a support ticket about ?  If  yes wait for reply , if not please write one ! 


Regards  Lafu

i wrote a ticket and got answer
Quote
Thanks for contacting Cryptopia. Currently our admins are working on a protocol fix for this wallet, as such it has been put into maintenance. Once this status has been lifted transactions will continue to process as normal. Unfortunately we do not have an ETA at this point in time. Your patience in the meantime is very much appreciated.

but this is absolutely useless information
zcoin wallet in maintenance more than a week, my money frozen more than a week and there is no information when it will end
member
Activity: 131
Merit: 16
Do you participate in block show in Singapore?
legendary
Activity: 2996
Merit: 3114
When are you going to activate ZCoin (XZC)?
This question has been asked multiple times before, but seems to be simply ignored?

What is the problem?
Let us know if there are any technical issues, may be we can solve them together.

I dont know whats the problem with them !
Have you writed a support ticket about ?  If  yes wait for reply , if not please write one ! 


Regards  Lafu
member
Activity: 86
Merit: 11
When are you going to activate ZCoin (XZC)?
This question has been asked multiple times before, but seems to be simply ignored?

What is the problem?
Let us know if there are any technical issues, may be we can solve them together.
legendary
Activity: 2996
Merit: 3114

Technical issues can only be solved through a support ticket. I can understand your frustration. New staff is being trained. Some tasks involving wallets can only be performed by a limited number of admins. This is to ensure the security of the wallets and the site. Please wait for reply  the devs and admins do the humanly possible as they can !
Remember posting tickets here will not get your reply faster support team look only on support tickets !

Regards  Lafu



how long should I wait for an answer? 3 days? a week? month? year?

Hey Cryptopia!

Your Innova wallet is on the wrong chain and needs re-sync

Thanks

when will this problem be solved?

When its solved i cant say any timeframe ! Wait for reply !   Cheers  !
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