Topic: Cryptopia Cryptocurrency Platform Services and Development - page 215. (Read 173834 times)

Support
Ticket Information:#52426

Usually, support answer fast? cause since 24H i have no one bothering about it...

The story: I had some btc and alt coins stocked here and sudendly without any confirm form my side evey Altcoins had been sold... in less than 5 min ALL of them sold for btc without any warning... I checked every security on my side without any problems, i'm pretty scare actually and thinking of moving the BTC to another plateform. Any advice will be great

are ethereum, wave and neo based token traded there too?

Lafu, you will continue to ignore my messages?

So, i FINALLY heard from support via the 1st ticket I opened... this was 1 week ago today and the ticket was from a week before that. They said they could un-block my account but needed some details about recent transactions to validate. I sent my estimate of the few coins i moved over and have not heard back since (1 week ago today) and my acct is still blocked. So, i just sent another reply after finding the exact amounts I transferred to them. What I cannot understand is how waits of this length are acceptable.  2 weeks and counting and not even an estimate as to when I can expect to be able to use my account! This is especially frustrating since I have been mining Electroneum and would like to move some over to my Cryptopia walled.

Lafu... is there anything you can do to expedite this?

edit: got your pm Lafu, thanks. I didn't reply because very shortly afterwards, I got a response from support via email. Not sure if you had anything to do with that but if you did, thank you.

So to summarize, in the hopes that this helps someone else down the road, this is what happened.

- I am now back in my acct
- It was blocked because of a hack back in Sept
- Unfortunately, the hack successfully liquidated the $1k USD I had in 3 wallets
- There were multiple failed login attempts before they got in, and this is what has be baffled. Shouldn't all sites of this nature automatically block accounts after 2-3 failed log-in attempts?  they had to run many many attempts to get in so how on earth could my acct not have been blocked after this?
- In addition, i had security protocols in place to prohibit unauthorized withdrawals, which worked... almost! But instead, the hackers decided to just liquidate my funds by selling off some lame-as$ unknown coin at 3% of the going rate. I guess they had another account on Crypopia that bought those up and they got the $ that way, but in all honesty, they should have stop-gaps in place to curb this type of obvious fraudulent activity, because after all, nobody on this planet is going to sell something at 3% of what they just bought it for!

Bottom line is that all of this indicates logically that Crytopia should be returning my balances to my wallets on their site, but there was no mention of this in the email from their support. They just apologized for any inconvenience.

I just responded with my expectation of full restitution and will report back here when i receive a response.

i wrote a ticket and got answer

but this is absolutely useless information
zcoin wallet in maintenance more than a week, my money frozen more than a week and there is no information when it will end

Do you participate in block show in Singapore?

I dont know whats the problem with them !
Have you writed a support ticket about ?  If  yes wait for reply , if not please write one ! 


Regards  Lafu

When are you going to activate ZCoin (XZC)?
This question has been asked multiple times before, but seems to be simply ignored?

What is the problem?
Let us know if there are any technical issues, may be we can solve them together.

When its solved i cant say any timeframe ! Wait for reply !   Cheers  !

how long should I wait for an answer? 3 days? a week? month? year?


when will this problem be solved?

Technical issues can only be solved through a support ticket. I can understand your frustration. New staff is being trained. Some tasks involving wallets can only be performed by a limited number of admins. This is to ensure the security of the wallets and the site. Please wait for reply  the devs and admins do the humanly possible as they can !
Remember posting tickets here will not get your reply faster support team look only on support tickets !

Regards  Lafu

Hi. support works very bad.
Ticket #51933
will anybody answer me?

Coins did not reach the wallet on the exchange
Already 469+ confirmations.
Support is silent.

The twitter and the forum www.cryptopia.co.nz are filled with complaints that those support is not responding. Coins do not reach.

cryptopia - scam?

Is this actually genuine?

Please tell me more details why Waves was locked?
What's the reason?
By the way I have some problems on the Waves platform itself, I can't trade tokens there, I don't know why, but I have enough Waves balance (0.24) and the payment for transaction is much smaller.

Regarding Cryptopia - I like this exchanger, it has of my favorite cryptocurrencies, and also you can trade any crypto to Doge, and Doge is easy, fast cheap to withdraw, so you can also even trade small volumes.

I would also recommend you to include HST (Decision Tokens) they just finished ICO and trading volume is big enough that they are already listed on Coinmarketcap

Also I would be happy to see Burst on Cryptopia

And last but not least - if you create some kind of bounty campaign for BTT that would be great!

Umm, Zcoin wallet, please? 

Hey Cryptopia!

Your Innova wallet is on the wrong chain and needs re-sync

Thanks

I will be there
take a promo for the discont VIP30

do you participate in block show or wbf events?
I ll be there and will happy to meet you in this events..
I find your projec very perspective.. do you have a schedule of your meetings?

Hello! I ask that you please inform the support that there are users like me that we are not getting into our account. We are not receiving the code that is to be sent by email and this is hindering our work. I'm with currencies attached to this site and I can not log in. I do not receive the E-mail when I log in; I have always supported this site and I see that with the closing of the new exchange the tendency is that cryptopia grow. But do not fail to provide services. I am already unable to enter my account within 2 days and you do not respond.No support tickets neither facebok nor twiter. Not only do you need to work as users who are unable to verify their own accounts.


I created a topic here too.

https://bitcointalksearch.org/topic/m.24619214

I really do expect an answer. 

Sirs, I discovered your exchange recently and it has quickly become my most used exchange. I want to ask if there are any plans to add more 'advanced' trading features such as stop orders in the future?