[....] @DrMann our stance is that each customer able to make their own decisions based on the information available. Reputation is built on fulfilment of promises, the rest is just fluff in actuality. . . . This is a new paradigm, and if you do not feel comfortable about it, that's fine, no-one is forcing anyone to participate.
That isn't actually how business works. Fulfillment of promises is one part. Allowing yourself and your company to be held accountable for your actions is quite another. You have done everything possible to obfuscate your identity, to operate in a shadowy manner, to evade the reach of regulatory authorities including the judicial system and law enforcement. If a consumer or business has a
valid legal claim against Halong Mining, hypothetically, for design defect or theft of intellectual property, you have left
no path in which such a claim could be resolved by a neutral third party. That is completely unacceptable in business. No legitimate business operates that way.
New paradigm? Nonsense. The paradigm for accountability has not changed. The paradigm for applying for a business license has not changed. The paradigm for disclosing your jurisdiction of incorporation has not changed. The paradigm for having a registered agent who can receive service of process for a
valid legal claim has not changed. The paradigm for application of FCC certification when selling to U.S. customers has not changed. Basic standards for legitimate business operation exist internationally. Halong Mining meets none of them and arrogantly dismisses them as "just fluff."
You have claimed an FCC certification of the DragonMint T1, but you provide no evidence of it, and despite best efforts, no one can find it. When questioned in this forum about it, you refused to provide it. The FCC's online searchable database yields no results for it. This troubling discrepancy, coupled with your (1) unknown identity, (2) your unknown jurisdiction of incorporation, (3) your unknown managers, (4) your unknown engineers, (5) your unknown safety compliance standards, make it impossible for any responsible datacenter business to allow the DragonMint T1 to be hosted in its facility without liability shifting to the datacenter should it burn down due to a DragonMint design defect.
We do not know who you are, and we cannot hold you accountable. We need to know that you are not crooks, that you've
not stolen intellectual party from innocent third parties, that you are above-board players. We need to know that you recognize that these questions are fair game and reasonable to ask of you.
We should all ask ourselves: what exactly is it that Halong Mining has to fear? Why does it refuse to make available such basic information about itself,
i.e., the kind of information that legitimate businesses worldwide uniformly provide?
I had genuinely hoped that Halong Mining would step-up, answer these legitimate and lingering questions, and become an above-board player. I am one of your customers (April Batch 2). I impulsively bought many DM units. (My mistake, never again.) I wanted to know I can safely plug them in, and that I am not jeopardizing the safety of others. I also wanted other would-be customers to see the kind of
unusual business standards that Halong Mining employs. You said last month that you were operating in such secrecy out of necessity due to sensitive negotiations regarding the AsicBoost patent,
but that period has passed now, the cat is out of the bag, and you still refuse to operate above-board. I agree with you about one thing. Consumers will make their own decisions based on the information available on whether to buy from Halong Mining. Unfortunately, your decisions have severely damaged Halong Mining's brand equity before it even completed its first batch delivery.
[....] There is also an unofficial chat on Telegram,
https://t.me/dragonmint . . . . [A]s a rule we do not monitor this forum.
Convenient. A Telegram Group that you moderate, in which you can censor posts, avoid accountability and legitimate questions, and ban users. No thank you. A number of those users have already reported in this thread that you have removed them from your Telegram Group. This forum is frequented by some of the most reputable, most merited individuals in the crypto community. It also contains others, your customers, including myself. It is interesting that you say you do not monitor this forum, because I have noticed on your Bitcointalk profile page every time I have checked that you have usually logged in within the last few hours. If you want to be taken seriously, I suggest you engage with the community here in an open, candid way and set the record straight about your company's legitimacy. Answer the kinds of questions that legitimate businesses are happy to answer. On the other hand, your remaining silent on these questions is an answer in and of itself.