are you kidding? what kind of support team you have who don't even know how to match an account and keep a user for weeks awaiting, thanks god you cheacked it your self and you find something to make an excuse.
i stated at your support that i lost my phone where i was having more then i lost at your site.your support team argue for a while but when i answer them their question then
i was asked by support to creat another account and they will transfer bonuses their for which i agreed with them and creat an account.
then you made an excuse to waite for a week and i did more then 14 days now.
if i am using vpn i can't provide IP adress.
when we speak about KYC i said i am ready to pass it but later you refused that as well and as i have posted Screenshots of email chat above that showing you claimed you have my Old KYC documents and you will cross match it and i said ok sure. but again i have to waite for that and i waited again but your support get disappeared and now you came up with accusations that i am not the real owner.
why i will creat million threads? there is already alots against yours.
i stated at your support that i lost my phone where i was having more then i lost at your site.your support team argue for a while but when i answer them their question then
i was asked by support to creat another account and they will transfer bonuses their for which i agreed with them and creat an account.
then you made an excuse to waite for a week and i did more then 14 days now.
if i am using vpn i can't provide IP adress.
when we speak about KYC i said i am ready to pass it but later you refused that as well and as i have posted Screenshots of email chat above that showing you claimed you have my Old KYC documents and you will cross match it and i said ok sure. but again i have to waite for that and i waited again but your support get disappeared and now you came up with accusations that i am not the real owner.
why i will creat million threads? there is already alots against yours.
I will first just post a more formal response here that was made on one of your accusation threads. we will not be pressing forward with this matter as it is clear to us that after checking you cannot provide any relevant evidence that can give us clarity. we explored checking kyc but found it not to be suitable for this
So I have been authorized to reply to your individual case and expect the same to be replied to in an email.
We have no obligation to 'return' the account to you, as we cannot verify that you are indeed the original owner.
The email you provided is not the original account's email, nor can you provide any transactional proof via signing or depositing from a previously used crypto address from within that account.
We simply cannot return the account under those circumstances.
Originally in good faith, we were exploring means of trying to help you to prove ownership but this ongoing discussion is making it rather difficult to keep the case open, so we will just categorically say now that we will not be returning the account to you as you have given us no proof whatsoever that determines the authenticity of your claim.
There are no funds on the account as it was, and any Rakeback long expired or was close to it, so the only thing that was worthwhile was the faucet level which also would have been declining since the period of inactivity.
We have tried to deal with this fairly and as quickly as possible but these types of claims require thorough investigation first.
As a footnote and separate from the above reply,
Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.
It is quite a suspicious way to go about making claims and doesn't really help, in cases where a casino is acting improperly I totally understand but as many users highlighted, what is the expectation that you can have when you have supposedly lost and didn't back up any details or information whatsoever, even your own email when losing just one device, a phone when you claim to have been depositing so much? Of course, it can happen but it's just an even unlikelier scenario.
I say this too just think about how impossible a situation is to just simply let you have an account without any specific proof and hope people understand our position more clearly since you have made this public.
Bobstone DuckDice Live Support
We have no obligation to 'return' the account to you, as we cannot verify that you are indeed the original owner.
The email you provided is not the original account's email, nor can you provide any transactional proof via signing or depositing from a previously used crypto address from within that account.
We simply cannot return the account under those circumstances.
Originally in good faith, we were exploring means of trying to help you to prove ownership but this ongoing discussion is making it rather difficult to keep the case open, so we will just categorically say now that we will not be returning the account to you as you have given us no proof whatsoever that determines the authenticity of your claim.
There are no funds on the account as it was, and any Rakeback long expired or was close to it, so the only thing that was worthwhile was the faucet level which also would have been declining since the period of inactivity.
We have tried to deal with this fairly and as quickly as possible but these types of claims require thorough investigation first.
As a footnote and separate from the above reply,
Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.
It is quite a suspicious way to go about making claims and doesn't really help, in cases where a casino is acting improperly I totally understand but as many users highlighted, what is the expectation that you can have when you have supposedly lost and didn't back up any details or information whatsoever, even your own email when losing just one device, a phone when you claim to have been depositing so much? Of course, it can happen but it's just an even unlikelier scenario.
I say this too just think about how impossible a situation is to just simply let you have an account without any specific proof and hope people understand our position more clearly since you have made this public.
Bobstone DuckDice Live Support
Bobstone
DuckDice Live Support
