This sounds interesting you know. One of the major things customers look at in a business is hiw they are being treated and their complaint taken serious and given utmost attention. These build a good reputation for such casino and if they are up to standard, I think they would have a huge traffic for their site because these days nobody wants to waste his or her time with any casino that would stress them too much not to talk of delaying their withdrawal after some wins.
Of course, all casinos want to have a good reputation in order to get traffic to their site and many people play to become active gamblers there, but sometimes there are also most casinos that are well-known for making small mistakes by ignoring their customer complaints, of course that will damage reputation too, that's why is casino reputation important, to be honest I never had any problems while playing at duelbits 
The main reason is the fact that if I make one mistake, one slight small mistake, then people would find it and they would talk about it all day everyday until I am gone, and my reputation I worked to build for years would be gone in a day. That type of risk doesn't worth the profit to be fair and I rather not to do it. Duelbits has been awesome so far, which shows how much serious they are taking this job.
