Betting on goalscorers is very hard especially predicting who will score the first or last goal. I always avoid these kind of bets as you just depend on pure luck to win it. The odd was not bad at all but not worth the risk for me.
Yes, i equally agree with what you just said, because in a football match of over 11 players, predicting who to be the first goal scorer is always abit hard in most cases, as everybody will want to score a goal not minding, unlike such as the kinds of Manchester City who has Erling Haaland, the highest goalscorer this season who has tried to either be the first or atleast score a goal whenever Man-City play match, and the same goes to "Harry Kane" of Tottenham Hotspur and "Aleksandar Mitrovic" of Fulham who has done immensely well in terms of goal scoring this season. So if I'm to predict, these guys will be a better option on a first goalscorer list
Well, to tell the truth, sometimes there are certain things that can give us clues as to who can do something, in the case of Man City we know that Haaland is in tune with the goal, I would say that it is very likely that every time he plays, he possibly goes look for his hattrick, he is a player who is totally focused on what he wants and therefore if a person makes a prediction that the first goal will be his, it would not be far from reality and he would possibly win that bet -prediction, on the other hand when other teams play not well known as the most famous, you have to opt for the forwards who are the ones who have the best chance of scoring a goal.
It’s definitely a very tough part of it as well, why? Because at first you have 1000 gamblers, and you have 5-10 staff size that is focusing on support, maybe they help something else on the side as well like beta testing new versions, and that’s fine and its working perfectly without issue and they gain experience and be better each day.
After a while you have 2000 gamblers and that means we are going to need 20 people, and you need to not only get 10 new staff which is a difficult hiring process, but you need to make sure they are actually good and you didn't hire someone bad, and after that you need to make sure they know what they are doing. All these are very difficult stuff.
There are companies who raise these type of staff, which means you could use a third party for this kind of work and that means you are going to end up with a ready group of people that has experience in this field, and yes it would cost a bit higher than what you would pay for your own staff, but you could go from 5 staff to 10 staff to 20 staff in no time, just paying more and you would get people ready to work instead of rising them to occasion from zero.
That’s something many companies do, and that should be something that all big casinos think about, they are making enough money to justify it, and if they are not, then do not increase the staff numbers.
This is new to me that casino is outsourcing staff especially for customer support since they need to be in-touch to the technical team always so that they can answer all types of question properly. This make sense since casino support usually forward technical problem on other department through email conversation and not not on chat which makes the process very slow to fixed for problem that is too technical which customer support can’t handle.
Well, but this is something very positive, if they are hiring staff, it is not only because they escalate it to other departments, or that they lack preparation, no, what this means is that the casino grows so much that it needs more workers to be able to handle the demand that you have, then when you would hire support staff unless you have knowledge in programming or blockchain (which would be ideal) but I think that even so, those who are looking for people in support the best they have to put in context is the ability of patience and understanding for the players, normally when they go to support you it is because of a problem, and there are some who are very rude.
Yeah this is normal request time but some players are impatient and will ask again and again about their ticket even if the support has asked them to wait for this much time.They will keep saying they are not responding but if they are not answering after the requested time then you can raise a issue but they should wait and be patient for the issue being resolved.
Everybody is always impatient. It is key, for a good support, that you set a timeline when something needs to be investigated. Like say it will take up to 3 business days is a much better response than just saying that you will get back a reply quickly. It is all about communication.
One of the main characteristics of support is that they provide them with real information so that the ticket is more sincere and they do not have to go the next day or 3 days to make the same request again, because the most probable thing is that the person already has some anger about it, and the treatment towards support is more radical and not so polite, when it comes to money, for example, being told that in a certain time they will have their money and they do not have it, that is already more serious. On the other hand, the support staff has to know the casino and if they know the games it is much better, it helps a lot that a person there knows and knows about the games.
