Topic: Duelbits.com | Casino & Sportsbook | VIP | Instant withdrawals! - page 217. (Read 113807 times)

and of course VPN will create problems, imagine the following:

you create an account at a casino, your country is not on the list of restricted countries but it happens that you have always used VPN since the day you created an account at the casino and one day you earn a lot of money and the casino asked for KYC, you deliver KYC but in the proof of residency appears in your real country and the IP record in your casino account says that you are in another country, so the casino will not pay you anything, they are not even obligated to pay you because in the TOS of all casinos they are clear: you must give real information and when they talk about giving real information they are including that you must enter the real country casino, even if you talk about VPN the casino is not obligated to understand your story they will just comply with their TOS


with all casinos operating under license and governments pressuring them to require all casinos to ask for KYC so using VPN is not good, you put yourself in a position where you can lose all your money the day you are asked for KYC

Many use VPN for the same purpose that they don't want to get tracked because you know how risky it could be if some authorities keep track of your activities and they could put pressure on you afterwards for many reasons so it's better to use these services and play over casino and many regions don't have gambling restrictions and you can play without VPN also but yes to bump your IP you can do the same.

Those who have received this bonus in the past weeks will definitely get it again in the following week although not regular because their email is on the list
While for new users it is uncertain because there are no new users who confirm here, if there really is a possibility that people will abuse it by creating more accounts.
I also wonder there is no activity in the telegram usually we get a bonus when we have a wager.

not all VPNs will provide a big lag to internet speed, it varies
usually choose a good provider and you'll be ok, avoid free versions

and about using VPNs for casinos, I'd advice not to, depends on the ToS

Other user already received this reward last week (https://bitcointalksearch.org/user/beparanf-669148) but it still depends on when do you regularly received your code because it's somehow has a pattern base on other player previous testimony here. I'm still not receiving this kind of reward even though I'm a regular player before and now inactive for more than a month just to receive this promo just like what you have.

I guess this promo is already over for new users.

Of course customer support is one of the priorities in every casino every user definitely needs it it's just not at the same time

By the way, no one talks about this Friday promo code? I mean free credit $5 which is always awaited including me 
Just want to be sure whether it has been sent or indeed I am not the lucky one just curious.

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

I agree. In the beginning, I didn't really care if a casino had a good costumer support or not, but once you need it you really realize the importance of it. A fast response is important for live chat agents (nobody has patience lol) but bigger issues can take quite a while before the investigation is done and you get a reply back.

Yes, there's a tendency that when you use a free VPN than a paid one, you might use an IP that has a bad record from where you use it like in Duelbits.

As long as it's for that purpose then there's no need to worry about and before doing that, ask if it's allowed. AFAIK, I've read before here that it's allowed but don't abuse it.

Thankfully I live in a nation that doesn't really have a horrible internet connection, it’s not the greatest neither, there are places with x10 better internet than me, but these days we are reaching to a point where it's uselessly fast, and I am gambling just fine even with VPN on.

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

Customer service usually just answer general knowledge issue about the casino but all technical concern will always be forwarded to other department to check your account. I’m not expecting a know it all customer service but what is important to is they are available and approachable anytime that I have a concern so that they can answer or forward my concern immediately. Having in my mind that my concern is already being handle is good for me compared to other casino that have a customer support but can provide a decent answer or has a very slow support to reply to concern.

Casino who has a good support will usually have an advantage given that there are many gamblers that are not satisfied with the support and going up straight here or on other site that they can put their bad experience about that certain casino or worst they can post a scam accusation about the issue they are having. New gamblers surely won't play on a casino just because they have an excellent customer support but it makes current players want to stay more knowing that there will be someone to help them whenever they have a problem with the casino.

Professional response is what gambling users like the most if they have a problem don't have to wait for an investigation from the technical department to announce it but as far as we know support is just trying to figure out the problem and then it will be passed on to technicians which makes us wait longer for know the results.
Customer service will definitely provide good communication but in terms of the usual problems they take some time although sometimes they want to be faster what I expect, but for me if customer service can solve it well then I stay at the casino.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

I strongly agree with this approach. I'm not sure about the number of the trained support employees though. Maybe a big casino needs more of them, but even then it's worth doing.

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

Yeah it can be used in some cases like to avoid tracking of your IP address but most of them use it to bypass the area restrictions and play over these casinos but if so is the case use Paid service because the free ones don't provide you that much security and IP bump.So take all the measures and if possible don't break the rules in order to play smoothly.

The one shared by Solosanz is a game from Hacksaw namely Wanted Dead or a Wild, it is different with Dead or Alive (Netent). Wanted Dead or A Wild is better compared to Dead or Alive in case of hitting big multiplier. There is a better chance of hitting big multiplier in normal spins for Wanted Dead or a Wild because of its several different features especially the versus symbol as it may come during normal spins if I remember it correctly, while it will be very hard to get the same in Dead or Alive without free spins because the only way to win big in Dead or Alive is by its sticky wild during free spins.

Indeed

VPN can be allowed, but not for passing the restricted blocked using a service only. The problem, I don't like VPN because living in the most third country with a bad internet. If using VPN gonna make a lagging especially playing a slot.

I most the time, change my internet. Because some of other provider still not blocked the site.

Something similar is true for me as well, my nation is not blocked here, but my ISP blocked this website as illegal due to some law (regarding gambling) and I could still gamble here and any problems would be between me and my ISP and nothing to do with Duelbits, because they do allow you to gamble here and do not block you from doing so.

Sometimes the laws are a bit grey when it comes to gambling online, and because of that many ISP's do not really take the risk and block them all to make sure that they are on the right side, because at the end of the day allowing "may" have results, but blocking is guaranteed result that will not bother them at all.

In this you are very right, for me Duelbits is one of the casinos that have always been very attentive to their players, I also have to say that when there have been some inconveniences, the support they have is spectacular, they always help and give enough support to the time and according to all the demands that many of us have and need, for me Duelbits has everything to become one of the best casinos in the whole world, here in the forum they have a lot of receptivity, it is obvious that many complain about the directives to comply with a mandatory KYC that is always and for everything not only here, but in all casinos, at some point all casinos will have that requirement.


Yes, this is ideal, what happens is that it is very difficult to find people who know something about programming, and as things are now, programmers are earning very well and prefer to do their development separately since programming requires time, for me someone from support has to have certain skills, but the ideal is that there is always a development department in support that can give the status of each player in real time and that can provide the required and more specialized support, but doing this would be something which requires more budget, so I think that when there is something very deep, the support guys escalate it but you have to wait until they can contact the devs and fix it.